Reservation Supervisor

• Operational Responsibilities:

• Supervise the reservations team to ensure smooth and efficient daily operations.
• Manage room bookings, modifications, and cancellations via phone, email, and online channels in accordance with hotel standards.
• Ensure reservation details are accurately recorded and maintained in the Property Management System (PMS).
• Coordinate with Front Office and Housekeeping to ensure room allocation and special requests are fulfilled.
• Prepare and review daily, weekly, and monthly reservation and occupancy reports.

• Revenue & Sales Responsibilities:

• Support the Revenue Manager in implementing pricing, yield, and inventory management strategies.
• Monitor daily pickup, availability, and rate changes, ensuring compliance with the hotel s revenue management policies.
• Ensure rate parity across all distribution channels and report any discrepancies.
• Promote upselling and cross-selling opportunities to increase revenue.
• Assist in preparing demand forecasts and analyzing market trends.

• Customer Service Responsibilities:

• Provide excellent service to guests, travel agents, and corporate clients in all reservation interactions.
• Resolve guest complaints or booking issues promptly and professionally.
• Ensure all communications reflect the hotel s brand standards and tone.

• Supervisory & Administrative Responsibilities:

• Train, coach, and develop the reservations team to achieve performance and service excellence.
• Schedule staff shifts and ensure adequate departmental coverage.
• Conduct performance evaluations and provide feedback to enhance efficiency.
• Maintain confidentiality of guest data and hotel information.

Qualifications & Skills: