Reservation Supervisor

As a Reservations Supervisor at Radisson Hotel Group, you will play a crucial role in ensuring the smooth running of the reservations department and delivering exceptional service to our guests. Your passion for hospitality and attention to detail will contribute to creating memorable moments for our guests. Join us in our mission to Make Every Moment Matter! Key Responsibilities: - Support the smooth running of the reservations department, ensuring all aspects of the guest journey are delivered at the highest level - Proactively work to enhance guest satisfaction and comfort by responding to inquiries and resolving problems in a positive and timely manner - Achieve reservations initiatives and hotel targets by delivering on plans and objectives - Supervise the reservations team to foster growth, development, and performance - Control costs and inventory, ensure productivity and performance levels are met - Build and maintain effective relationships with key stakeholders - Review business performance and provide recommendations to drive financial performance - Ensure adherence to legislation and best practices, plan and deliver due diligence activities for internal and external audit Requirements: - Experience in reservations - Strong supervisory and managerial skills with a hands-on approach - Commitment to delivering exceptional guest service and passion for the hospitality industry - Proven problem-solving capabilities and ability to find creative solutions - Personal integrity and ability to excel in a demanding environment - Experience working with IT systems on various platforms - Strong communication skills Join Radisson Hotel Group in our mission to make every moment matter for our guests and become part of the most inspired hotel company in the world. As a global leader in the hospitality industry, we value our people as our number one asset. If you share our ambition, start your journey with us today. For more information about Radisson Hotel Group, our Culture, and Beliefs, visit careers.radissonhotels.com. As a Reservations Supervisor at Radisson Hotel Group, you will play a crucial role in ensuring the smooth running of the reservations department and delivering exceptional service to our guests. Your passion for hospitality and attention to detail will contribute to creating memorable moments for our guests. Join us in our mission to Make Every Moment Matter! Key Responsibilities: - Support the smooth running of the reservations department, ensuring all aspects of the guest journey are delivered at the highest level - Proactively work to enhance guest satisfaction and comfort by responding to inquiries and resolving problems in a positive and timely manner - Achieve reservations initiatives and hotel targets by delivering on plans and objectives - Supervise the reservations team to foster growth, development, and performance - Control costs and inventory, ensure productivity and performance levels are met - Build and maintain effective relationships with key stakeholders - Review business performance and provide recommendations to drive financial performance - Ensure adherence to legislation and best practices, plan and deliver due diligence activities for internal and external audit Requirements: - Experience in reservations - Strong supervisory and managerial skills with a hands-on approach - Commitment to delivering exceptional guest service and passion for the hospitality industry - Proven problem-solving capabilities and ability to find creative solutions - Personal integrity and ability to excel in a demanding environment - Experience working with IT systems on various platforms - Strong communication skills Join Radisson Hotel Group in our mission to make every moment matter for our guests and become part of the most inspired hotel company in the world. As a global leader in the hospitality industry, we value our people as our number one asset. If you share our ambition, start your journey with us today. For more information about Radisson Hotel Group, our Culture, and Beliefs, visit careers.radissonhotels.com.