Reservation Executive

• Handle inbound/outbound reservation enquiries across phone, email and OTA portals; confirm bookings accurately and promptly.
• Manage room inventory and rates in the Property Management System (PMS) and Central Reservation System (CRS) to minimise leakage and maximise occupancy.
• Process group and corporate bookings, manage rooming lists, contract details and follow up on deposits and cancellations.
• Upsell room categories, F&B add-ons and ancillary services to improve ADR and total booking value.
• Maintain accurate guest folios, take payments (cash/card), and coordinate billing with front office and accounting teams.
• Resolve guest concerns professionally, liaise with operations for special requests, and maintain high customer satisfaction metrics.
  

Skills & Qualifications

• 1–3 years experience in hotel reservations, front office or call-centre reservations (on-site).
• Hands-on experience with a Property Management System (OPERA or equivalent) and basic CRS/GDS exposure.
• Strong phone etiquette, written English, and ability to manage multiple booking channels (OTA/GDS/email).
• Proven upselling and cross-sell capability with goal-driven approach to revenue targets.
• Accurate data entry, billing experience, and basic MS Office skills (Excel/Outlook).
  

Preferred

• Experience with channel managers and OTA portals (Booking.com, Expedia, MakeMyTrip) and rate loading.
• Familiarity with group bookings, corporate contracts and knowledge of basic revenue-management principles.
  

• Structured on-the-job training and clear career progression within a growing hotel group.
• Friendly, guest-centric culture with performance incentives tied to upsell and guest-satisfaction metrics.
• On-site role with stable shifts, team-based operations, and opportunities to cross-train across front office functions.
  

Location: