Reservation Executive

Job Title: Reservation Executive

Location: Bhubaneswar, Odisha

Employment Type: Full-Time

Job Overview:

We are seeking a detail-oriented, customer-focused Reservation Executive to join our dynamic hospitality tech team. The ideal candidate will be responsible for managing hotel reservations through our online platforms, coordinating with hotel partners, and ensuring a seamless booking experience for guests. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering top-notch service in the travel and hospitality space.

Key Responsibilities:

• Manage hotel reservations through the company’s OTA (Online Travel Agency) platform.
• Coordinate with hotel staff and guests to confirm bookings, modifications, or cancellations.
• Resolve booking-related issues promptly and maintain high service standards.
• Maintain accurate and up-to-date booking records in the system.
• Assist in onboarding and training hotel partners on our reservation system.
• Provide technical and operational support for OTA and channel manager integrations.
• Identify and implement opportunities for cross-selling services and upgrades to enhance revenue.

Requirements:

• 1–2 years of experience in hospitality or travel reservations.
• Freshers with relevant skills and training are welcome to apply.
• Familiarity with hotel management systems (PMS), booking engines, or channel managers is an advantage.
• Strong communication and interpersonal skills.
• Customer-centric approach with a problem-solving attitude.
• Ability to work independently and as part of a collaborative team.
• Comfort working in a fast-paced, tech-driven environment.
• Target-driven mindset with a focus on achieving individual and team KPIs.