Reservation Executive

The Reservation Executive will be responsible for managing the hotel’s room reservations efficiently and accurately, ensuring maximum occupancy and revenue while maintaining excellent guest satisfaction. The role requires strong communication, organizational skills, and attention to detail.

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Key Responsibilities

• Handle all reservation inquiries through phone, email, online booking platforms, and in person.

• Maintain up-to-date knowledge of room types, rates, packages, promotions, and special offers.

• Input, update, and manage reservations in the Property Management System (PMS) accurately.

• Coordinate with the Front Office, Sales, and Housekeeping teams to ensure smooth guest check-ins and room availability.

• Process cancellations, modifications, and special requests as per hotel policies.

• Upsell room categories, packages, and additional services to maximize revenue.

• Ensure guest details and booking information are recorded correctly and securely.

• Handle group bookings, travel agent reservations, and corporate accounts efficiently.

• Respond promptly and professionally to guest queries, complaints, or feedback regarding reservations.

• Generate daily/weekly/monthly reservation and occupancy reports for management.

• Stay updated with industry trends and competitors’ rates to support revenue strategies.

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Qualifications & Requirements

• Diploma/Degree in Hotel Management or a related field.

• Minimum 2–3 years of experience in hotel reservations, front office, or related roles.

• Proficiency in hotel reservation software (PMS) and MS Office applications.

• Excellent command of English (spoken and written); knowledge of regional or foreign languages is an advantage.

• Strong communication, interpersonal, and customer service skills.

• Ability to handle pressure, multitask, and work in a fast-paced environment.

• Professional grooming and a pleasant personality.

• Sales-oriented mindset with a focus on upselling and revenue generation

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person