Role Description This is a full-time, on-site role for a Reservation Executive located in Gurugram. The Reservation Executive will be responsible for managing reservations, providing exceptional customer service, and contributing to sales efforts. Daily tasks include handling booking inquiries, processing reservations, addressing customer needs, and working closely with the sales team to maximise bookings and revenue. Key Responsibilities: Handle all incoming calls, emails, and online inquiries related to room reservations. Provide accurate information regarding room types, rates, facilities, promotions, and availability. Process individual and group bookings through the hotel’s reservation system. Maintain up-to-date records of bookings, cancellations, and modifications. Coordinate with the Front Office and Housekeeping teams for smooth guest arrivals and departures. Ensure maximum room occupancy and assist in implementing yield management strategies. Follow up with guests for confirmation, advance payments, and special requests. Maintain a professional and courteous approach to all guests and partners. Prepare daily reservation reports and communicate occupancy forecasts to management. Handle travel agent and OTA (Online Travel Agency) reservations as per policy.
Manages the company’s social media accounts and posts content. Brainstorm campaign ideas. Monitor various social media platforms such as Facebook, Instagram, and Twitter. Analyzes analytics to gauge the success of campaigns. Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service. Engages with customers or clients and provides service and/or sales. Provide suggestions to management for improving customer experience on social platforms and internal processes. Learns and becomes proficient on internal software systems. Assists in creating performance reports. Requirements Bachelor’s degree in Communication, Marketing, or a related field. Demonstrate the ability to understand the engagement metrics and KPI’s. Excellent knowledge of research requirements for social media strategy. Outstanding proofreading and editing skills. Strong oral and written communication skills. Ability to work for long periods of time as and when required. Ability to write catchy content. Excellent ability to manage multiple projects and prioritize them. An outstanding brand awareness experience will be preferred. A keen eye for details.