Required Zonal Training Manager For Variable Agency in Life Insurance

Responsible for

• Managing Direct Marketing Channel Training input & output
• Ownership of all training supported business parameters.
• Planning & Execution of Sales Training in different Zones with the help of RTMs
• Recruitment & Development of Training Managers
• Training Administration and Quality of Training
• Supporting channel in Training initiatives pertaining to loyalty model, Tele sales, S2S, managing and establishing existing/new Call centers and Defense vertical

KEY RESPONSIBILITIES:

Business Suppor

• Creating Learning solutions to meet business challenges of all verticals
• DM Training initiative for loyalty model, Tele sales, S2S, establishing new Call centers, Defense Channel
• Share insights with management regularly and charter plan for knowledge and skill development of individuals/groups
• Training Administration and Quality of Training
• Building the future pipeline for the Training Department
• Ownership of all training supported business parameters.
• Stake holder management and support to business output.
• Ensure that FLS/FLM/CSE are regularly trained and developed for providing superior service experience to customers
• Taking high end training for SM and RSM.

Administrative:

• Training Coverage for all levels of target audience.
• Planning the training calendar with the team and proper execution Closure report & discussion with stake holder.
• Co-ordination with Channel Head DM along with various vertical heads on the field requirements.
• Creating Product pitches & Sales stories
• Training MIS & adherence to calendar activities.
• Ensuring time and duration adherence; internal and regulatory compliances

Team development:

• Ensuring the sourcing, interviewing and short-listing candidates happens in time
• Retention of the trainers. Proactively managing talent pool.
• Creating the trainer as knowledge hub to the field.
• Self development of the team in insurance certification courses
• Setting Goals and carrying out the annual performance .
• Course correcting any gaps in knowledge, skills or attitudes of the trainers through training, coaching and counseling. Managing disciplinary issues.
• Motivating, traction of the KRAs for the trainers and providing continuous encouragement for the trainers

Quality Assurance:

• Ensuring adherence to curricula, contents and sessions plan by the trainers.
• While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
• Ensuring that each program achieves the business objectives it was targeting to achieve.
• Ensuring In class training quality and process adherence by regular training audits.

MEASURES OF SUCCESS:

DSE, SM, VRM, Defense productivity with the help of RTMs

To meet the standard Training coverage at all levels

Planning & Execution of Training calendar

High Alignment with the channel business objectives

Driving the digital platform of learning.

Employee onboarding & development

Attaining the required Certification of new employee in training inductions

Compliance

Branch Visits & Business discussions meet

Key Contributor to initiative the thirst of learning, team development & Business ouput support.

KNOWLEDGE / SKILLS / ABILITIES

• Learning ability & Logical thinking approach
• Should have the Analytical ability & the strategic mindset
• Must be able to motivate training colleagues and Sales stakeholder.
• Should be self motivated and self starter Good analytical skills with a good sense of business working
• Excellent interpersonal skills to manage the relationships with stakeholders at various levels