Posted:19 hours ago| Platform: Foundit logo

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On-site

Job Type

Full Time

Job Description

Capacity Building Officer

Capacity Building Officer

Role & Responsibilities:

  • Lead the entire

    training track for the project.
  • Ensure service quality

    by appropriate supervision of call takers.
  • Monitor the performance

    of the team and provide feedback, taking immediate on-the-spot corrective action.
  • Ensure that the SLAs

    are maintained by the team.
  • Must be able to perform

    all the functions of call takers.
  • Cooperate with PMC

    (Project Management Consultant) and concerned government departments, furnishing data/reports as required by PMC.
  • Perform any other tasks

    assigned by concerned government departments & PMC, concerning Dial 112.

Preferred Candidate Profile:

  • Any Graduate

    with an MBA.
  • Minimum 07 years

    of overall experience.
  • Minimum 03 years

    of experience in Corporate HR training.

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