Renewals Specialist

As an executive in the Sales team, your role will involve overseeing the end-to-end renewal process for existing clients. You will collaborate closely with the Sales teams to ensure a seamless renewal experience and proactively identify and address potential risks. Your responsibilities will also include developing and implementing strategies to enhance customer satisfaction and retention, conducting regular check-ins with key clients, and serving as the main point of contact during the renewal process. Key Responsibilities: - Oversee the end-to-end renewal process for existing clients. - Collaborate with Sales teams for a seamless renewal experience. - Proactively identify and address potential renewal risks. - Develop and implement strategies to enhance customer satisfaction and retention. - Conduct regular check-ins and relationship-building activities with key clients. - Serve as the main point of contact for clients during the renewal process. - Communicate product updates, enhancements, and industry insights to clients. - Address client inquiries and concerns promptly and professionally. - Identify opportunities for upselling and cross-selling. - Maintain accurate records and documentation. - Evaluate and renew policies for clients. Qualifications Required: - Proven experience in sales or customer service roles. - Strong communication and interpersonal skills. - Ability to analyze data and trends effectively. - Proficiency in MS Office suite. - Prior experience in handling renewals is a plus. This role offers the opportunity to work closely with customers, address their concerns, and contribute to customer retention efforts. You will be responsible for sending timely reminders to customers, assisting with upgrades, and communicating renewal trends to product, sales, and marketing teams. If you have a passion for customer service and sales, this role could be a great fit for you. As an executive in the Sales team, your role will involve overseeing the end-to-end renewal process for existing clients. You will collaborate closely with the Sales teams to ensure a seamless renewal experience and proactively identify and address potential risks. Your responsibilities will also include developing and implementing strategies to enhance customer satisfaction and retention, conducting regular check-ins with key clients, and serving as the main point of contact during the renewal process. Key Responsibilities: - Oversee the end-to-end renewal process for existing clients. - Collaborate with Sales teams for a seamless renewal experience. - Proactively identify and address potential renewal risks. - Develop and implement strategies to enhance customer satisfaction and retention. - Conduct regular check-ins and relationship-building activities with key clients. - Serve as the main point of contact for clients during the renewal process. - Communicate product updates, enhancements, and industry insights to clients. - Address client inquiries and concerns promptly and professionally. - Identify opportunities for upselling and cross-selling. - Maintain accurate records and documentation. - Evaluate and renew policies for clients. Qualifications Required: - Proven experience in sales or customer service roles. - Strong communication and interpersonal skills. - Ability to analyze data and trends effectively. - Proficiency in MS Office suite. - Prior experience in handling renewals is a plus. This role offers the opportunity to work closely with customers, address their concerns, and contribute to customer retention efforts. You will be responsible for sending timely reminders to customers, assisting with upgrades, and communicating renewal trends to product, sales, and marketing teams. If you have a passion for customer service and sales, this role could be a great fit for you.