Smartbear

Job Responsibilities With our Testing products evolving into our Test Hubs release in January 2025, we anticipate this further driving our x-sell and up-sell motions, especially with our most strategic customers. Our recent Gartner Leader” status, announced in November 2024, is another reason why we’re seeking sales professionals who can strategically add value and become a trusted advisor with Engineering leaders, up to the CIO. You’ll be responsible for: Strategic Growth: Develop and execute account strategies to expand SmartBear’s footprint within assigned enterprise-level accounts. Trusted Advisor: Build long-term partnerships by understanding client goals, challenges, and business needs, positioning SmartBear as a critical component of their success. Complex Sales Execution: Manage the entire sales cycle, including prospecting, discovery, negotiation, and closing, for high-value transactions. Collaborative Leadership: Partner with internal stakeholders across product, marketing, and customer success to deliver tailored solutions and ensure customer satisfaction. Market Expertise: Stay informed on industry trends and client business developments to provide strategic insights and drive competitive differentiation. We’re Looking for Someone Who Has: 10+ years of successful sales executive experience, and 5-7+ years working in Enterprise accounts Proven track record of exceeding quota and driving revenue growth in complex sales environments. Strong ability to navigate enterprise organizations, build C-suite relationships, and drive consensus among multiple stakeholders. Outstanding communication, presentation, and negotiation skills. Expertise in tools like Salesforce, LinkedIn Sales Navigator, and other sales enablement platforms. A bachelor’s/master’s degree or equivalent experience.

Technical Writer: Explain complex software engineering concepts in simple language. Write with the reader in mind for leading testing and API products. Integrate use case and functional data into user documentation. Team intro: Technical Writers at SmartBear write help deliverables for our broad software product portfolio to ensure high-quality user experience for our customers. Go to our product page to learn more about the SmartBear product portfolio. You can even have a free trial to check it out About the role: As a Technical Writer, you will be a wizard behind the curtain, creating user guides, how-to guides, and more to enhance the user experience. You will work alongside engineers and software developers to ensure the information they provide is comprehensive, accurate, and easy to understand. Write, update, and edit documentation for tools for API, test automation, performance testing, or test management. Work collaboratively with writers and engineers to research new features, schedule documentation reviews, and publish product information. Work with UX designers on UI terms and text. Create videos and tutorials. Adhere to information design and style guidelines. Support cross-organizational activities to help grow the technical writing field. We are looking for you if you have: 4+ years of experience in software technical writing. Excellent communication skills. Software-related or linguistic higher education. The ability to work independently with minimal supervision. Firm understanding of software development life cycle. English on at least A1 level. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success and the spaces where our teams collaborate to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization an important distinction. We think about our team holistically the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all our communities. SmartBear is headquartered in Somerville, MA, with offices worldwide, including Galway, Ireland; Bath, UK; Wroclaw, Poland; and Bangalore, India. We’ve won significant industry(product and company) awards, including the B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator, and BuiltIn Best Places to Work. "SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious."

As a Senior C++ Engineer , you will have the opportunity to build and engineer a high-velocity, growing business built around the web, mobile, and desktop test automation market. Developing one of the key SmartBear products. Coordinating efforts and integrations between frontend and backend teams. Contributing to and leading technical discussions and requirement analysis with internal partners to drive alignment with product needs. Driving high engineering standards by engaging in peer design and code reviews, grooming sessions, etc. Ensuring test coverage and code quality are in line with established guidelines. Collaborating with teams of developers, testers, UX designers, and product managers geographically across different locations. We are looking for you if you have: Extensive experience in software engineering using C++. Knowledge of Delphi (Even though we are moving away from it, it remains part of the source code). 6+ years of experience developing backend solutions. Experience with Windows Programming. Experience in CI/CD pipelines driving automation and quality, and building SDKs. Solid understanding of object-oriented programming and writing maintainable code with good tests. Knowledge of design patterns and performance best practices. BS degree in Computer Science, Software Engineering, or equivalent experience. English language skills at least B2 level. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favourite tool,s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr and BugSnag, are trusted by over 16 million developers, testers, and software engineers at 32,000+ organisations including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Senior Software Engineer JAVA Backend Zephyr Enterprise Solve challenging business problems and build highly scalable applications Design, document and implement new systems in Java 8 Build microservices, specifically with HTTP, REST, JSON and XML Product intro: Zephyr Enterprise is transforming to better align our products to the end users requirements while maintaining our market-leading position and strong brand reputation across the Test Management Vertical. Go to our product page if you want to know more about Zephyr Test Management Products | SmartBear. You can even have a free trial to check it out About the role: As a Senior Software Engineer, you will be an integral part of this transformation and will be solving challenging business problems and building highly scalable and available applications that provide an excellent user experience. Reporting to the Lead Engineer, you will be required to develop solutions using available tools and technologies and assist the engineering team in problem resolution by hands-on participation, effectively communicate status, issues, and risks in a precise and timely manner. You will write code per product requirements and create new products, create automated tests, contribute to system testing, and follow an agile mode of development. You will interact with both business and technical stakeholders to deliver high-quality products and services that meet business requirements and expectations while applying the latest available tools and technology. Develop scalable, real-time, low-latency data egress/ingress solutions in an agile delivery method, create automated tests, contribute to system testing, and follow an agile mode of development. We are looking for someone who can design, document, and implement new systems, as well as enhancements and modifications to existing software with code that complies with design specifications and meets security and Java best practices. Have 4-7 years of experience with hands-on experience working in Java 17 platform or higher and hold a Bachelor’s Degree in Computer Science, Computer Engineering or related technical field required. API - driven development - Experience working with remote data via SOAP, REST and JSON and in delivering high-value projects in Agile (SCRUM) methodology using preferably the JIRA tool. Good Understanding of OOAD, Spring Framework and the Microservices-based architecture Experience with Applications Performance Tuning, Scaling, Security, Resiliency Best Practices Experience with Relational or NoSQL databases, level design and core Java patterns Experience with AWS stack, RDS, S3, Elastic cache, SSDLC, Agile methodologies and development experience in a SCRUM environment. Experience with Messaging Queues, preferably RabbitMQ. Experience with the Atlassian suite of Products and the related ecosystem of Plugins Experience with React, JavaScript is good to have. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organisation - an important distinction for us. We think about our team holistically – the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Associate Engineering Manager TestComplete Lead, coach, grow and support engineers developing brand new products/initiatives to support our Business This role is key to promoting a culture of collaboration and innovation leading to success The successful candidate will work from our Bangalore office in hybrid model Product Intro: All businesses today interact with their customers via an app, and the wide range of use cases and configurations available in the market today makes it extremely hard to deliver high-quality apps at speed. And end-users today do not have the time nor patience to interact with apps that are buggy. This amplifies the need for tooling that promotes rapid test automation, and TestComplete is well suited to accomplish that. Go to our product page if you want to know more about TestComplete . You can even have a free trial to check it out About the role: As an Associate Engineering Manager you will promote a culture of collaboration and innovation leading to success. Your teams will span multiple locations and are expected to grow quickly throughout the coming year. Take a proactive approach to improving the entire software development life-cycle. Leverage Agile best practices to manage the delivery of software through continuous deployment, integration and test-driven development. Coach and grow your engineers to reach their full potential. Ensure the team’s successful delivery of value to the user/customer. Collaborate cross-functionally, building relationships to deliver on company goals. Work effectively with product managers, engineers and leadership to grow your team and most effectively meet aggressive business outcomes. Determine processes and metrics to ensure products are market ready. We are looking for you if you have: BS or MS in Engineering, Computer Science, or Equivalent. 1-2 years managing software development scrum teams. Experience in SaaS based company with a multi-site teams preferred. Software development experience and ability to coach others. Knowledge and experience with public and private cloud technologies. Ability to turn high level requirements into actionable plans with projected target dates. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know? Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

Zapi Technologies India Private Limited is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey. A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction. Duties may include : 1. Responding to customer inquiries via phone, email, or live chat2. Troubleshooting technical problems and providing solutions3. Recording and updating customer information in databases4. Escalating complex issues to higher levels of support5. Maintaining a high level of knowledge about company products and services6. Providing exceptional customer service and building positive relationships with customers7. Collaborating with other teams to resolve customer issues and improve processes8. Staying current with industry developments and updates to company policies9. Continuously seeking ways to improve customer experience and overall satisfaction. Qualifications : 1. Excellent written and verbal communication skills2. Strong problem - solving and decision - making abilities3. Ability to multitask and prioritize tasks effectively4. Knowledge of customer service principles and practices5. Previous experience in a customer support role6. Familiarity with CRM software and ticketing systems7. Positive attitude and a desire to help customers.

About the Role We are looking for an enthusiastic DevOps Engineer (P1) to join our team and support infrastructure, automation, and CI/CD initiatives. This is a great opportunity for someone early in their DevOps career to grow by working on real-world cloud infrastructure, learning best practices, and contributing to world-class DevOps initiatives. Expectations Support development, deployment, and monitoring of infrastructure Collaborate with senior engineers to implement automation and scaling solutions Assist in security and availability improvements across systems Proactively learn and contribute to cloud infrastructure and CI/CD processes Develop an understanding of cloud cost management and optimization Skills & Experience 0.62 years of experience in a DevOps, SRE, or similar technical role Must have strong programming skills – preferably in Python or any other modern language (coding assessments will be part of the interview) Must have foundational knowledge in at least 2 of the below areas : AWS (EC2, S3, IAM, VPC, RDS) Terraform (infrastructure as code) Kubernetes (concepts and basic operations) Linux (administration and troubleshooting) Hands-on experience with Git and CI/CD tools (e.g., GitHub Actions, Jenkins) Exposure to containerization tools like Docker Strong problem-solving skills and eagerness to learn Good communication skills and ability to collaborate in cross-functional and culturally diverse teams Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred however other backgrounds are also welcome Opportunities Learn from a world-class DevOps team using the latest tools and practices Gain hands-on experience in deploying and managing cloud infrastructure at scale Work on impactful projects that directly support software delivery and reliability

Partner Enablement Manager Ahmedabad, India Enable partners. Drive demand. Accelerate growth. Were looking for a Partner Enablement Manager to design and deliver programs that educate, equip, and activate our solution partners, resellers, and marketplace partners (Atlassian, AWS, etc.). This role ensures partners are confident in positioning, selling, and supporting our solutions—directly fueling engagement and revenue growth . What you’ll do: Build and manage enablement programs: onboarding, playbooks, product training, and demos. Deliver partner education via live sessions and self-serve content. Collaborate with Partner Sales, Product Marketing, and Field Marketing to close enablement gaps. Manage and optimize partner resource hubs/portals for easy access to content. Track and analyze partner engagement to improve enablement effectiveness. What you’ll bring: 5+ years in partner enablement, channel marketing, or sales/product marketing (B2B SaaS). Experience working with solution partners, resellers, or cloud marketplaces. Strong project management and communication skills. Familiarity with enablement tools (Highspot, Seismic, LMS), CRM (Salesforce), and collaboration platforms (Confluence, Notion). Bonus points for: Experience enabling partners in Atlassian or AWS Marketplace ecosystems. Understanding of channel/marketplace GTM motions. Background in DevOps, testing, or developer-focused solutions. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know? Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland, and Bengaluru (Bangalore), India. We have won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear helps the worlds most recognized companies develop the world’s best applications. SmartBear has played a role in the ride you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. SmartBear's award-winning suite of testing software enables organizations to meet frequent release deadlines without sacrificing software quality, all while reducing testing costs. Additionally, our award-winning collaboration software helps development, testing and management teams work together to produce high quality software elevating a business’ ability to communicate and complete objectives more efficiently. What you’ll get to do: Collaborate with the Sales and Success teams on discovery calls, demos, and POC execution Evangelize new product features & provide customer feedback to our product team Guide prospects and customers on how to best integrate with new or underutilized features Uncover and quickly resolve challenges during evaluations and onboardings by crafting tailored solutions Solve complex integration and product questions and coordinate resolutions, including technical troubleshooting of customer issues Leverage your deep understanding of our customer’s business and technical environments to help us identify revenue prospects and opportunities to increase our high value service impact. Create customer demo environments based on customer use case. Scope projects and create SOWs Your background likely includes: Pre-sales experience in the tech industry 5-10 years experience in the SDLC from a testing or development side Strong track record of working in a customer-facing environment and driving initiatives to improve customer satisfaction Development experience in one or more of the following languages – Javascript, Java, Swift, Kotlin, Objective-C Excellent communication, critical thinking & analytical skills Bachelor's degree in Engineering/Computer Science or equivalent Bonus points: Experience with APIs Experience with software testing Experience working with mobile SDKs

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favourite tool,s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr and BugSnag, are trusted by over 16 million developers, testers, and software engineers at 32,000+ organisations including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Senior Software Engineer – JAVA Backend Zephyr Enterprise Solve challenging business problems and build highly scalable applications Design, document and implement new systems in Java 8 Build microservices, specifically with HTTP, REST, JSON and XML Product intro: Zephyr Enterprise is transforming to better align our products to the end users’ requirements while maintaining our market-leading position and strong brand reputation across the Test Management Vertical. Go to our product page if you want to know more about Zephyr Test Management Products | SmartBear. You can even have a free trial to check it out :) About the role: As a Senior Software Engineer, you will be an integral part of this transformation and will be solving challenging business problems and building highly scalable and available applications that provide an excellent user experience. Reporting to the Lead Engineer, you will be required to develop solutions using available tools and technologies and assist the engineering team in problem resolution by hands-on participation, effectively communicate status, issues, and risks in a precise and timely manner. You will write code per product requirements and create new products, create automated tests, contribute to system testing, and follow an agile mode of development. You will interact with both business and technical stakeholders to deliver high-quality products and services that meet business requirements and expectations while applying the latest available tools and technology. Develop scalable, real-time, low-latency data egress/ingress solutions in an agile delivery method, create automated tests, contribute to system testing, and follow an agile mode of development. We are looking for someone who can design, document, and implement new systems, as well as enhancements and modifications to existing software with code that complies with design specifications and meets security and Java best practices. Have 5-7 years of experience with hands-on experience working in Java 17 platform or higher and hold a Bachelor’s Degree in Computer Science, Computer Engineering or related technical field required. API - driven development - Experience working with remote data via SOAP, REST and JSON and in delivering high-value projects in Agile (SCRUM) methodology using preferably the JIRA tool. Good Understanding of OOAD, Spring Framework and the Microservices-based architecture Experience with Applications Performance Tuning, Scaling, Security, Resiliency Best Practices Experience with Relational or NoSQL databases, level design and core Java patterns Experience with AWS stack, RDS, S3, Elastic cache, SSDLC, Agile methodologies and development experience in a SCRUM environment. Experience with Messaging Queues, preferably RabbitMQ. Experience with the Atlassian suite of Products and the related ecosystem of Plugins Experience with React, JavaScript is good to have. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organisation - an important distinction for us. We think about our team holistically – the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know: Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA, with offices across the world, including Galway, Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We’ve won major industry (product and company) awards, including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and Built-in Best Places to Work.