Technical Solutions Architect

SmartBear helps the worlds most recognized companies develop the world’s best applications. SmartBear has played a role in the ride you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. SmartBear's award-winning suite of testing software enables organizations to meet frequent release deadlines without sacrificing software quality, all while reducing testing costs. Additionally, our award-winning collaboration software helps development, testing and management teams work together to produce high quality software elevating a business’ ability to communicate and complete objectives more efficiently.

What you’ll get to do:

• Collaborate with the Sales and Success teams on discovery calls, demos, and POC execution
• Evangelize new product features & provide customer feedback to our product team
• Guide prospects and customers on how to best integrate with new or underutilized features
• Uncover and quickly resolve challenges during evaluations and onboardings by crafting tailored solutions
• Solve complex integration and product questions and coordinate resolutions, including technical troubleshooting of customer issues
• Leverage your deep understanding of our customer’s business and technical environments to help us identify revenue prospects and opportunities to increase our high value service impact.
• Create customer demo environments based on customer use case.
• Scope projects and create SOWs

Your background likely includes:

• Pre-sales experience in the tech industry
• 5-10 years experience in the SDLC from a testing or development side
• Strong track record of working in a customer-facing environment and driving initiatives to improve customer satisfaction
• Development experience in one or more of the following languages – Javascript, Java, Swift, Kotlin, Objective-C
• Excellent communication, critical thinking & analytical skills
• Bachelor's degree in Engineering/Computer Science or equivalent

Bonus points:

• Experience with APIs
• Experience with software testing
• Experience working with mobile SDKs