1. Impact on End Results Contribution At highest specialist level, working with internal JT architects, helping to drive simplicity / automation / digitisation and security in low level design and implementation of new and existing operational networks / platforms / systems and services. Financial responsibility Provide costs, materials and timescales to the Network Deliver Manager for any necessary changes to Networks / Platforms / Systems in order to meet capacity, obsolescence, migration and security requirements. Price solutions, hardware and support while working within time and financial budgets agreed by Network Delivery Manage. Provide expert’s view on financial aspects, into the formulation of Business cases and Impact Assessments. People responsibility Liaise directly with Solution architects and vendors to size key resource requirements to establish appropriate low level design capacity sizing. Mentoring of other TCTS resources as appropriate. Key accountabilities Deliver and implement low level network designs to point of NRFU, incl associated service toolsets Transition of network / platform / service knowledge and toolsets into operation and maintenance, including involvement of (senior) network engineers early on in the implementation stage Provide highest level subject matter expertise, both internally and externally, for strategic inputs, busines cases, problem investigation / resolution and compliance Assume Technical Lead in projects predominantly within own technology vertical, representing virtual NDA team in general updates and meetings Provide detailed handover documentation to support for the SRE build team across multiple workstreams within various projects 2. Knowledge, Skills & Experience Expert experience in administering Linux operating systems, an in-depth understanding of associated open-source monitoring, management, deployment and reporting tools and an in-depth understanding of Windows operating systems An in-depth understanding of ISP services / protocols /network concepts (including IP, TCP, DNS, Mail, HTTP(s), routing, switching concepts, load balancers, layer 7 firewalls etc). An in-depth understanding of other vituallisation platforms (including VMware EXSi , Azure Stack Hub, Azure HCI etc). Experience working to company security policy compliance as well as industry standard certifications such as ISO 27001. Strong scripting/automation capability such as: Bash, PHP, Python, Perl etc. Previous extensive ‘hands on’ experience in Operation and Build of Linux Networks / Platforms / Services and a good level of design experience, with a mindset of simplicity, automation, digitisation and security. A working understanding of service provider technologies relevant to the technology vertical and working knowledge of concepts in other technology verticals. (For example, IP service provider technologies and applications such as eVPN, Segment Routing, BGP, DDoS, DNS, Ipv4, Ipv6, SIP, IPSEC, GRE, L2TP tunnelling techniques, SDN and NFV). Ability to design and implement networks / platforms / services relevant to the technology vertical and working knowledge of impacts and integrations into other technology verticals. Must establish and maintain an in-depth knowledge of current and future technologies in order to contribute to the identification of advances and improvements in Networking and Platforms, with associated security elements. Experience in constructing and reviewing quotes and/or proposals and the relevant numerical skills in order to technically size network / platform / system load capacity requirements. Good level of awareness and current understanding of process, procedure and governance and required, own and team, and contributions to Change Management. 3. Problem Solving Design and implement networks in the most cost-efficient manner through the careful selection of new equipment and the reuse of existing equipment where possible. Provide expert technical advice and guidance to (senior) engineers, in order to help them resolve problems or help complete complex deployments 4. Decision Making Make technical design decisions for new networks and services based on experience, knowledge, and research. A great deal of autonomy is granted with regards to completing tasks / projects e.g. build of new networks, replacement of network equipment, and expansion of current networks. Engage, articulate and take balanced decisions. 5. Planning & Organising Work to timescales relevant to priority and urgency of task / project, ranging from days to months. Most work is through participation in and running projects activities, and some through Line manager and across operations. Work closely with Network Deployment Manager in planning and organising own resources within designated timescales e.g. technical integration, migration of services following company acquisitions etc. Most tasks / projects do require a high degree of planning and coordination as they are heavily service impacting e.g. crucial network / platform / system expansion, core node upgrades, roll-out of new, or change to existing, systems or services etc. 6. Influencing & Relationships Maintain strong relationship with other Networks and System Design Architects as part of a strong and united virtual Design Architect team across Networks Maintain strong relationships and Influence the co-operation of peers, direct lines and key contributors through initiatives such as business partnering. Good stakeholder management, in particular gaining credibility with peers and direct line of reports in an organisation. Maintain strong influence on projects requiring specialist low level technology contribution. Conduct structured technical solution peer reviews, provide positive critiques / guidance. Provide mentorship to aid the development of technical knowledge and skills of other TCTS resources. 7. Communication Effectively communicate with team, other teams, customers, 3rd party contractors, suppliers, etc. Provide a confident and proactive face to other internal departments and external agents or clients. Sign up and contribute to the discussions of work related peer groups, networks, forums via social media and/or online. Routinely provide design, project, process, procedural and reporting documentation. Show more Show less

Job Summary We are seeking a visionary and execution oriented DGM to lead customer centric projects focused on AI powered and Autonomous Network Solutions, spanning wireless (4G/5G),wireline (fiber, broadband), and Fixed Wireless Access (FWA) domains.This role connects business strategy, technical innovation, and operationaldelivery, ensuring customer success through intelligent network transformation. Key Responsibilities AI and Autonomous Network Solutions Lead e2e engagement for AI enabled, closed loop autonomous network solutions across wireless, wireline, and FWA technologies. Translate customer requirements into delivery roadmaps featuring AI/ML models, LLM prompting, network self healing, and predictive analytics. Oversee deployment of automation use cases like alarm correlation, anomaly detection, traffic prediction, and zero touch optimization. Sales Enablement and Solution Engineering Partner with sales, product, and pre sales engineering teams to design scalable, AI driven solutions for both wireless (4G/5G NSA/SA) and wireline networks (FTTx, xDSL, GPON, DOCSIS). Create and present business cases and proof of concepts (PoCs) tailored to hybrid network environments, including FWA deployment strategies. Develop proposals that address customer pain points using AI driven KPI insights, RF/wireline performance analytics, and capacity modeling. Project Leadership and Delivery Execution Manage cross functional delivery of multi technology engagements, from FWA rollout automation to AI driven fiber network analytics. Track timelines, budgets, risk mitigation plans, and outcomes using Agile or hybrid methodologies, ensuring high impact delivery aligned with customer goals. Drive adoption of autonomous workflows and AI based decisioning across planning, optimization, provisioning, and fault management. Customer Relationship and Stakeholder Management Act as the primary interface with customers for sales aligned project delivery, status updates, and solution expansion discussions. Conduct technical deep dives, workshops, and strategy sessions with telecom operators and enterprise clients. Foster long term client relationships by consistently demonstrating value through network intelligence, automation, and performance improvement. Innovation and Ecosystem Leadership Champion the use of generative AI, prompting, and large language models (LLMs) for automation and proactive network management. Collaborate with internal RandD, product management, and operations teams to evolve the service portfolio across wireless, wireline, and converged network domains. Influence the design and adoption of self optimizing networks (SON), FWA performance platforms, and fiber diagnostics using AI. Qualifications Bachelor/Master degree in Telecommunications, Computer Science, Data Science, or related fields. 15 plus years of experience in telecom network services with 5 plus years in AI/automation leadership roles. Strong understanding of 4G/5G, FWA, and wireline network technologies (e.g. fiber broadband, GPON, DOCSIS, xDSL). Expertise in AI/ML (supervised/unsupervised learning), prompt engineering, automation scripting (Python, SQL), and analytics tools (Tableau, Power BI). PMP, Agile, or relevant delivery certifications preferred. Key Skills AI/ML in Network Optimization Prompt Engineering and LLM Integration Autonomous Wireless/Wireline Network Architectures Fixed Wireless Access (FWA) Deployment and Analytics RF and Fiber Network Planning and Performance Customer Engagement and Technical Pre sales Automation Frameworks and Closed Loop Operations Program Management and Cross Functional Leadership Show more Show less

Job Description We are seeking a results-driven Senior Project Manager to lead and oversee strategic practice & Automation initiatives from inception to completion. This role will serve as the central point of contact across practice, T&A, sales, pre-sales, marketing, delivery, and client teams to ensure seamless execution of complex sales pursuits, proposals, and customer engagements. The ideal candidate combines strong project management skills with a deep understanding of sales cycles, stakeholder management, and customer-centric delivery. Responsibilities Lead and manage end-to-end implementation and engagement of offerings and capabilities to sales & solutions including RFP/RFI responses. Collaborate closely with sales leaders, account managers, solution architects, legal, and finance teams to align on deal strategy and execution. Drive stakeholder alignment and ensure timely decision-making for critical milestones in the sales lifecycle. Develop and maintain detailed project plans, timelines, and resource allocations for sales pursuits. Track and report progress, risks, and dependencies, ensuring issues are proactively addressed. Experience on the Agile framework Have exposure on the projects related to development of AI ML use cases. Ensure compliance with internal governance processes, customer requirements, and contractual obligations. Facilitate internal and external meetings with professionalism and clarity, driving actions to closure. Maintain accurate records and documentation for audits, knowledge management, and future reference. Contribute to continuous improvement of sales engagement frameworks, tools, and methodologies. Minimum qualification & experience Product management/sales related experienceAgile certification Desired Skill sets Technical and commercial orientation Good knowledge of local market Solution orientation, ability to perceive end to end solution. Data analysis (based on consultant reports) and representation. Strong business acumen and industry knowledge Experience in delivering finely tuned product marketing strategies. Exceptional writing and editing skills, combined with strong presentation skills. Product Architecting, Engineering and Product Management Show more Show less

Job Summary: Full Time Experience : 10+ years Location : Gurgaon / Pune Role Descriptio n: We are seeking an experienced Presales and Solution Architect to join our team in Tata Communication Transformation Services. The successful candidate will be responsible for designing and proposing solutions f or Transport and IP MPLS technolo gy.The role requires a deep understanding of the RFP and bid life cycle, as well as the ability to effectively present the organization's capabilities and portfolio to custome rs. Key Responsibilit ies: 1. Solution Archi tect:Design and develop comprehensive solutions for Transport and IP MPLS technologies, aligning with customer requirements under RFP .Collaborate with Subject Matter Experts (SMEs) to develop solutions for other technologies, as ne eded.Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout complete lifecycle (Pre-sales, Delivery, Sup po rt) 2. Presales Su pport:Provide technical input and support during the RFP and bid life cycle, ensuring solutions meet customer requirements and TCTS stan dards.Develop and deliver high-quality responses to customer RFPs, RFQs, and other solicita tions.Work with cross-functional teams (like Contract team , Business operations) to develop and refine solutions, ensuring alignment with TCTS strategy and portfolio in the same time stitch the RFP re sponse 3. Customer Enga gement:Present TCTS capabilities and portfolio to customers, highlighting the value proposition and competitive different iators.Lead the solution presentation to the customer as well as Inhouse stakeholders and senior man agementBuild and maintain strong relationships with customers, understanding their needs and prefe rences. 4. Bid Man agement:Participate in bid management activities, ensuring technical compliance and alignment with customer requi rements.Collaborate with the bid team to develop and deliver winning bid re sponses. Requ irements: 1. Technical Expertise:Strong technical knowledge of Transport and IP MPLS technology (Optics and IP ) with experience in designing and implementing solutions.Good exposure of overall Telecom Managed services industry offerings,Fair understanding of telco NOC framework , tools and ap plicationsExposure to the field deployment and operations activities 2. Presales Experience:Proven experience in presales support, solution architecture, and RFP responses.Strong understanding of the RFP and bid life cycle. 3. Communication and P resentation:Excellent communication and presentation skills, with the ability to articulate complex technical concepts to customers and s takeholders.Strong interpersonal and relationship-buil ding skills. 4. Bus iness Acumen:Understanding of the telecommunications industry, market trends, and competit or offerings.Ability to identify business opportunities and develop solutions that meet cu stomer needs. Show more Show less

Experience : 15-20 years Location: Chennai Job Description The role owns the design & development of solution against the opportunity. Should be able to design the right fir technical solutions and defend the same with the customers in domains like Tx, IP, SD WAN, RAN , and core along with the required tool and automation needs. Objective of the position is increasing revenue, profitability, by providing market competitive solution. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results. Responsibilities Serve as a technical expert on solutions design, development, and implementation requirements to address business needs. Analyze the functionality and constraints of recommended solution across multiple systems/platforms/applications. Scan the technology requirements of market, participate in product development activities, represent in customer / marketing forums to increase brand awareness. Ensure compatibility, interoperability, stability, and usability of solutions. Design and deliver complex solutions as per customer requirements. Work with various stakeholders including sales, product, and engineering teams to jointly assess customer requirements. Work with clients, internal stakeholders to provide integrated solution across multiple products and domains to meet the client requirements. Provide expertise to internal teams and/or external vendors and partners to design complex solutions and ensure effective integration of the solution. Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout complete lifecycle of Pre-sales. The role may be an individual contributor or may lead a small team. Desired Skill sets Knowledge of working in multiple domains of telecommunications such as transport, IP, SD WAN , Cloud , RAN and core network with experience in at least two of the said domains. Ability to translate customer and business requirements into technical solutions. Knowledge and Understanding o telecommunication network management and automation needs and solutions. Experience in managing international customer opportunities Willing to travel to meet customer needs within and outside India Experience in managing RFP s for international customers Show more Show less

Experience : 15-20 years Location: Chennai/Pune Job Description The role owns the design & development of solution against the opportunity. Should be able to design the right fir technical solutions and defend the same with the customers in domains like Tx, IP, SD WAN, RAN , and core along with the required tool and automation needs. Objective of the position is increasing revenue, profitability, by providing market competitive solution. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results. Roles & Responsibilities Serve as a technical expert on solutions design, development, and implementation requirements to address business needs. Analyze the functionality and constraints of recommended solution across multiple systems/platforms/applications. Scan the technology requirements of market, participate in product development activities, represent in customer / marketing forums to increase brand awareness. Ensure compatibility, interoperability, stability, and usability of solutions. Design and deliver complex solutions as per customer requirements. Work with various stakeholders including sales, product, and engineering teams to jointly assess customer requirements. Work with clients, internal stakeholders to provide integrated solution across multiple products and domains to meet the client requirements. Provide expertise to internal teams and/or external vendors and partners to design complex solutions and ensure effective integration of the solution. Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout complete lifecycle of Pre-sales. The role may be an individual contributor or may lead a small team. Desired Skill sets Knowledge of working in multiple domains of telecommunications such as transport, IP, SD WAN , Cloud , RAN and core network with experience in at least two of the said domains. Ability to translate customer and business requirements into technical solutions. Knowledge and Understanding o telecommunication network management and automation needs and solutions. Experience in managing international customer opportunities Willing to travel to meet customer needs within and outside India Experience in managing RFP s for international customers

Job Description : The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities:- CCNA Certification is Mandatory Assist / coordinate updates and backup activities Analyze audits, and follow-up with corrective action Provide technical support and guidance to Field Engineers. Act as first level technical support for problems raised in the field Co-ordinate with other departments and field operations Attend to technical complaints escalated by customer operations Generate network performance reports Maintain traffic / availability reports on a daily basis Review network problems and their resolutions Coordinate with OLO for resolution of link failures Coordinate with 3rd party vendors for resolution of hardware failures Desired Skill sets:- Working experience in 24-7 NOC operations Understanding of NOC operations, basics of networking Troubleshoot config issues in IP protocols like BGP, OSPF, MPLS, HSRP, VRRP, VLAN, etc. Troubleshoot complex call routing issues in Call Manager, Voice Gateways, PBX & SBC. Analysis the call flow and network quality issues Knowledge on SDH, DWDM, Carrier Ethernet Products from multiple vendors and different EMS/NMS tools Reporting Skills- collate the data and study it for meaningful analysis. Experience using network diagnosis and packet analysis tools. Able to effectively prioritize tasks in a high-pressure environment. Should be open for 24/7 rotational shifts.

Position Title: Customer Specialist- SME (Australian English Accent) Location: Chennai / Pune Working Hours: Permanent Work from Office – 5 days a week Australian Business Hours (2:30 am / 3:30 am IST till 11:30 am and 12:30 pm) Holidays are followed as per Australian calendar. Position Summary: We are looking for a Customer Coordination Specialist/ Voice SME with excellent English communication skills and experience in B2B as well as B2C Australian customer service domain. This role requires training the team on the communication skills and Australian voice accent, and auditing the call recordings and conducting trainings and creating personalized improvement plans to enhance the communication and call handling capabilities of team. Key Responsibilities: Training and coaching: Design and deliver communication improvement training programs for associates, focusing on customer service, and effective English communication. Develop training content aligned with Australian English standards. Providing personalized feedback and guidance to associates to enhance their skills and performance related to communications. This includes auditing call recordings, identifying strengths and weaknesses and share feedback to determine areas for improvement. Creating personalised tailored plans to address specific associate’s needs. Evaluating different call scenarios and create customize scripts to support and built competence. Call Audits: Evaluating call quality based on criteria such as communication skills, and customer satisfaction. Verifying that associate follows established processes and procedures on call. Educational Qualification & Experience: Bachelor’s degree in any discipline. Minimum 3 years of experience in call audit and training for international voice support, preferably in Australian voice process. Mandatory Skills: International Call center operations (Australian English) Training and coaching Quality assurance

Job title – Communication Trainer / Accent Trainer - (Australian Voice Process) Location: Chennai / Pune Working Hours: Permanent Work from Office on all days Australian Business Hours (2:30 am / 3:30 am IST till 11:30 am and 12:30 pm) Holidays are followed as per Australian calendar. Job Summary: We are looking for Communication Trainer / Accent Trainer with excellent English communication skills and experience in B2B as well as B2C international customer service domain. This position involves effective coordination with Australian customer/stakeholders and fiber order management. Skills Capabilities: Strong Communication skills including experience handling international Customer calls and effective written communication. Strong problem-solving abilities with a customer-first mindset. Roles & Responsibility: Communication: Serve as the single point of contact for issue resolution and Customer communication via calls and mails throughout the order delivery lifecycle. Do accurate feasibility checks and product selection using client tools, ensuring strict adherence to client standards and guidelines throughout the qualification process. Responsibilities include Order and contract creation , follow up and maintaining end-to-end visibility of order status. Proactively manage internal and external stakeholder engagement (including end customers, Field teams, design teams and building authorities), ensuring clear, concise, and timely communication. Ensure 100% Quality and KPI compliance for all deliverables. Generate daily dashboards on order status and update customers as per the agreed process. Tools & Systems Knowledge (Optional): Salesforce, Google Map, PNI – Spatial net Educational Qualification & Experience: Minimum of 1+ years of experience in International Call center operations (Australian English). Order Management knowledge is preferrable.

Job Description: Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Cisco FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level 2 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain

Job Description Job Location : Pune Work Mode: Onsite The role is responsible for defining the product (or platform) architecture, researching, designing, planning, developing, and evaluating new advanced network/product technologies and its components for products/services. Understand and work with the digital ecosystem of independent software vendors, system integrators, IT consultants, product OEMs, value-added-resellers, and telecom providers, aggregate value from these various ecosystem features and integrate into our own product platforms. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities Translate customer design requirements into functional and technical requirements. Work with technology/software teams to develop use cases, PoCs and final product roll outs. Create the product architecture design document, lab design document and plan. Design & deploy physical architecture elements and integration, security requirements and service realization. Define and lead development of supporting systems - define parameters, process, interpretation, synchronization with operators etc. Review market and data trend analysis, design, and implementation of improvement initiatives for business processes/systems related to a given product/group of products/technology to enhance product portfolio. Provide Level 4 support (design-related issues) to Operations teams for resolution of escalated and chronic issues. Support in the preparation of product technical roadmap (next 1-3 years) Participate in design reviews of modern technologies. Working with wider ecosystem to develop standards, choose appropriate technology solutions and enable complete integration with Tata comm eco system or migration of our clients’ environments. Execute projects on a cross-functional and regional basis within the allocated costs, defined scope, and timelines. Drive compliance to the change control process Periodically review business processes and performance against various parameters (turnaround time, ease of use, first time right, cost) Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities. Seek inputs and ideas of how other businesses are facing similar challenges(such as value stream mapping, etc) Create statistics to analyze issues and build business cases for the project. Identify project managers and team based on the nature of identified issues and relevance to functions. Review project charters prepared by teams and provided own inputs and guidance. Finalize project milestones and KPIs. Discuss project charters and milestones at weekly meetings and status on the biweekly calls for any hurdles or roadblocks. Track success of complete projects against their specific KPIs Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements, and any hurdles to be resolved. Drive interventional coordination for resolution of issues as required. Develop and if required along with project team conduct training on the new process to the relevant stakeholders. Support launch of new products and services - Identify with cross functional team internal processes that would be affected. Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc) Participate in launch review calls to provide status update, resolve any dependencies, Oversee roll out of change plan and drive course correction where required. Desired Skill sets Experience in Design and implementation of secure architectures and designs related to cloud/network/collaboration technologies. Experience in creating technical use cases. SaaS Platforms & experience in public cloud deployments Agile Methodology Experience in Data Analytics Excellent market knowledge, including industry developments, customer needs, competitor products. Experience in creating HLD and LLD Familiarity with Industry leading regulatory standards Experience in deployment solutions and tying various system architectures.

Role Description This is a full-time on-site role for a DDI Engineer (Infoblox) - L2, located in Pune. The role involves the day-to-day management and operation of DNS, DHCP, and IP Address Management (IPAM) services using Infoblox platforms. The DDI Engineer will be responsible for monitoring the health and performance of these services, troubleshooting network issues, implementing changes, and ensuring compliance with industry standards. The role also includes collaboration with cross-functional teams to maintain and enhance network reliability and security. Qualifications Experience with DNS, DHCP, and IP Address Management (IPAM) services Proficiency in managing and operating Infoblox platforms Strong troubleshooting and problem-solving skills for network issues Ability to implement changes and upgrades in DDI environments Ensuring compliance with network and security standards Excellent written and verbal communication skills Experience with network monitoring tools and techniques Ability to work effectively in a team and independently

Job Description Responsible for managing and optimizing SSL certificate lifecycle, DNS infrastructure, Linux and Windows server administration and automate system patching processes. This role is critical to ensuring the security, availability, and performance of our production systems Responsibilities Expert experience in administering Linux operating systems, an in-depth understanding of associated open-source monitoring, management, deployment and reporting tools and an in-depth understanding of Windows operating systems An in-depth understanding of ISP services / protocols /network concepts (including IP, TCP, DNS, Mail, HTTP(s), routing, switching concepts, load balancers, layer 7 firewalls etc). An in-depth understanding of other vituallisation platforms (including VMware EXSi ,Experience working to company security policy compliance as well as industry standard certifications such as ISO 27001. Strong scripting/automation capability such as: Bash / Shell scripting Previous extensive hands on experience in Operation and Build of Linux Networks / Platforms / Services and a good level of design experience, with a mindset of simplicity, automation, digitisation and security. A working understanding of service provider technologies relevant to the technology vertical and working knowledge of concepts in other technology verticals. (For example, IP service provider technologies and applications such as eVPN, Segment Routing, BGP, DDoS, DNS, Ipv4, Ipv6, SIP, IPSEC, GRE, L2TP tunnelling techniques, SDN and NFV). Ability to design and implement networks / platforms / services relevant to the technology vertical and working knowledge of impacts and integrations into other technology verticals. Must establish and maintain an in-depth knowledge of current and future technologies in order to contribute to the identification of advances and improvements in Networking and Platforms, with associated security elements. Experience in constructing and reviewing quotes and/or proposals and the relevant numerical skills in order to technically size network / platform / system load capacity requirements. Good level of awareness and current understanding of process, procedure and governance and required, own and team, and contributions to Change Management. Problem Solving Design and implement networks in the most cost-efficient manner through the careful selection of new equipment and the reuse of existing equipment where possible. Provide expert technical advice and guidance to (senior) engineers, in order to help them resolve problems or help complete complex deployments Effectively communicate with team, other teams, customers, 3rd party contractors, suppliers, etc. Provide a confident and proactive face to other internal departments and external agents or clients.

Job Description �The role owns the design & development of solution architecture with respect to technical solution design & service design for complex solutions in the respective areas of End User Compute / Microsoft M 365/ Active Directory / End user Security / MDM / EDR & AV solution / Unified Collaboration/ Mobility & other domains with the objective of increasing revenue, profitability, and market competitive. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results. Responsibilities �Serve as a technical expert on solutions design, development, and implementation requirements to address business needs. Analyse the functionality and constraints of recommended solution across multiple systems/platforms/applications. �Scan the technology requirements of market, participate in product development activities, represent in customer / marketing forums to increase brand awareness. �Ensure compatibility, interoperability, stability, and usability of solution architecture. �Design and deliver complex solutions as per customer requirements. Work with various stakeholders including sales team, products team, engineering team to jointly assess customer requirements. �Support the Product team through the product development lifecycle and provide inputs on product features from a business requirements/customer perspective. �Work with clients, internal stakeholders to provide integrated solution architecture across multiple products to meet the client requirements. Provide an expertise to internal teams and/or external vendors and partners to design complex solutions and ensure effective delivery of the same. �Create and review architecture and solution design artifacts. Proactively provide guidance on engineering methodologies, standards, and best practices. �Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout complete lifecycle (Pre-sales, Delivery, Support) �The role may be an individual contributor or may lead a small team. Desired Skill sets �Ability to translate customer and business requirements into technical solutions. �Understanding on Enterprise Architecture, business concepts, processes, and requirements �Experience in creating HLD and LLD �Developing creative, logical solutions and assisting in the presentation of findings and recommendations to clients �Industry domain knowledge of key technology and industry trends �Experience of delivering consulting assignments for customers in design/architecture area

The role is responsible for defining the product (or platform) architecture, researching, designing, planning, developing, and evaluating new advanced network/product technologies and its components for products/services. Understand and work with the digital ecosystem of independent software vendors, system integrators, IT consultants, product OEMs, value-added-resellers, and telecom providers, aggregate value from these various ecosystem features and integrate into our own product platforms. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities Translate customer design requirements into functional and technical requirements. Work with technology/software teams to develop use cases, PoCs and final product roll outs. Create the product architecture design document, lab design document and plan. Design & deploy physical architecture elements and integration, security requirements and service realization. Define and lead development of supporting systems - define parameters, process, interpretation, synchronization with operators etc. Review market and data trend analysis, design, and implementation of improvement initiatives for business processes/systems related to a given product/group of products/technology to enhance product portfolio. Provide Level 4 support (design-related issues) to Operations teams for resolution of escalated and chronic issues. Support in the preparation of product technical roadmap (next 1-3 years) Participate in design reviews of modern technologies. Working with wider ecosystem to develop standards, choose appropriate technology solutions and enable complete integration with Tata comm eco system or migration of our clients environments. Execute projects on a cross-functional andregional basis within the allocated costs, defined scope and timelines. Drive compliance to the change control process Periodically review business processes and performance against various parameters (turn around time, ease of use, first time right, cost) Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities. Seek inputs and ideas of how other businesses are facing similar challenges(such as value stream mapping, etc) Create statistics to analyze issues and build business cases for the project. Identify project managers and team based on the nature of identified issues and relevance to functions. Review project charters prepared by teams and provided own inputs and guidance. Finalize project milestones and KPIs. Discuss project charters and milestones at weekly meetings and status on the biweekly calls for any hurdles or roadblocks. Track success of complete projects against their specific KPIs Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements, and any hurdles to be resolved. Drive interfunctional coordination for resolution of issues as required. Develop and if required along with project team conduct training on the new process to the relevant stakeholders. Support launch of new products and services - Identify with cross functional team internal processes that would be affected. Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc) Participate in launch review calls to provide status update, resolve any dependencies, Oversee roll out of change plan and drive course correction where required. Desired Skill sets Experience in Design and implementation of secure architectures and designs related to cloud/network/collaboration technologies. Experience in creating technical use cases. SaaS Platforms & experience in public cloud deployments Agile Methodology Experience in Data Analytics Excellent market knowledge, including industry developments, customer needs, competitor products. Experience in creating HLD and LLD Familiarity with Industry leading regulatory standards Experience in deployment solutions and tying various system architectures.

Job Summary We are seeking a visionary and execution oriented Senior Manager to lead customer centric projects focused on AI powered and Autonomous Network Solutions, spanning wireless (4G/5G), wireline (fiber, broadband), and Fixed Wireless Access (FWA) domains. This role connects business strategy, technical innovation, and operational delivery, ensuring customer success through intelligent network transformation. Key Responsibilities AI and Autonomous Network Solutions Lead e2e engagement for AI enabled, closed loop autonomous network solutions across wireless, wireline, and FWA technologies. Translate customer requirements into delivery roadmaps featuring AI/ML models, LLM prompting, network self-healing, and predictive analytics. Oversee deployment of automation use cases like alarm correlation, anomaly detection, traffic prediction, and zero touch optimization. Sales Enablement and Solution Engineering Partner with sales, product, and pre sales engineering teams to design scalable, AI driven solutions for both wireless (4G/5G NSA/SA) and wireline networks (FTTx, xDSL, GPON, DOCSIS). Create and present business cases and proof of concepts (PoCs) tailored to hybrid network environments, including FWA deployment strategies. Develop proposals that address customer pain points using AI driven KPI insights, RF/wireline performance analytics, and capacity modeling. Project Leadership and Delivery Execution Manage cross functional delivery of multi technology engagements, from FWA rollout automation to AI driven fiber network analytics. Track timelines, budgets, risk mitigation plans, and outcomes using Agile or hybrid methodologies, ensuring high impact delivery aligned with customer goals. Drive adoption of autonomous workflows and AI based decisioning across planning, optimization, provisioning, and fault management. Customer Relationship and Stakeholder Management Act as the primary interface with customers for sales aligned project delivery, status updates, and solution expansion discussions. Conduct technical deep dives, workshops, and strategy sessions with telecom operators and enterprise clients. Foster long term client relationships by consistently demonstrating value through network intelligence, automation, and performance improvement. Innovation and Ecosystem Leadership Champion the use of generative AI, prompting, and large language models (LLMs) for automation and proactive network management. Collaborate with internal RandD, product management, and operations teams to evolve the service portfolio across wireless, wireline, and converged network domains. Influence the design and adoption of self-optimizing networks (SON), FWA performance platforms, and fiber diagnostics using AI. Qualifications Bachelor/Master degree in Telecommunications, Computer Science, Data Science, or related fields. 15 plus years of experience in telecom network services with 5 plus years in AI/automation leadership roles. Strong understanding of 4G/5G, FWA, and wireline network technologies (e.g. fiber broadband, GPON, DOCSIS, xDSL). Expertise in AI/ML (supervised/unsupervised learning), prompt engineering, automation scripting (Python, SQL), and analytics tools (Tableau, Power BI). PMP, Agile, or relevant delivery certifications preferred. Key Skills AI/ML in Network Optimization Prompt Engineering and LLM Integration Autonomous Wireless/Wireline Network Architectures Fixed Wireless Access (FWA) Deployment and Analytics RF and Fiber Network Planning and Performance Customer Engagement and Technical Pre sales Automation Frameworks and Closed Loop Operations Program Management and Cross Functional Leadership

Job Summary We are seeking a visionary and execution oriented Senior Manager to lead customer centric projects focused on AI powered and Autonomous Network Solutions, spanning wireless (4G/5G), wireline (fiber, broadband), and Fixed Wireless Access (FWA) domains. This role connects business strategy, technical innovation, and operational delivery, ensuring customer success through intelligent network transformation. Key Responsibilities AI and Autonomous Network Solutions Lead e2e engagement for AI enabled, closed loop autonomous network solutions across wireless, wireline, and FWA technologies. Translate customer requirements into delivery roadmaps featuring AI/ML models, LLM prompting, network self-healing, and predictive analytics. Oversee deployment of automation use cases like alarm correlation, anomaly detection, traffic prediction, and zero touch optimization. Sales Enablement and Solution Engineering Partner with sales, product, and pre sales engineering teams to design scalable, AI driven solutions for both wireless (4G/5G NSA/SA) and wireline networks (FTTx, xDSL, GPON, DOCSIS). Create and present business cases and proof of concepts (PoCs) tailored to hybrid network environments, including FWA deployment strategies. Develop proposals that address customer pain points using AI driven KPI insights, RF/wireline performance analytics, and capacity modeling. Project Leadership and Delivery Execution Manage cross functional delivery of multi technology engagements, from FWA rollout automation to AI driven fiber network analytics. Track timelines, budgets, risk mitigation plans, and outcomes using Agile or hybrid methodologies, ensuring high impact delivery aligned with customer goals. Drive adoption of autonomous workflows and AI based decisioning across planning, optimization, provisioning, and fault management. Customer Relationship and Stakeholder Management Act as the primary interface with customers for sales aligned project delivery, status updates, and solution expansion discussions. Conduct technical deep dives, workshops, and strategy sessions with telecom operators and enterprise clients. Foster long term client relationships by consistently demonstrating value through network intelligence, automation, and performance improvement. Innovation and Ecosystem Leadership Champion the use of generative AI, prompting, and large language models (LLMs) for automation and proactive network management. Collaborate with internal RandD, product management, and operations teams to evolve the service portfolio across wireless, wireline, and converged network domains. Influence the design and adoption of self-optimizing networks (SON), FWA performance platforms, and fiber diagnostics using AI. Qualifications Bachelor/Master degree in Telecommunications, Computer Science, Data Science, or related fields. 15 plus years of experience in telecom network services with 5 plus years in AI/automation leadership roles. Strong understanding of 4G/5G, FWA, and wireline network technologies (e.g. fiber broadband, GPON, DOCSIS, xDSL). Expertise in AI/ML (supervised/unsupervised learning), prompt engineering, automation scripting (Python, SQL), and analytics tools (Tableau, Power BI). PMP, Agile, or relevant delivery certifications preferred. Key Skills AI/ML in Network Optimization Prompt Engineering and LLM Integration Autonomous Wireless/Wireline Network Architectures Fixed Wireless Access (FWA) Deployment and Analytics RF and Fiber Network Planning and Performance Customer Engagement and Technical Pre sales Automation Frameworks and Closed Loop Operations Program Management and Cross Functional Leadership

Preference: B.E. Electronics with 2-4 experience with DWDM Submarine NOC or Transmission NOC. Position Summary: Customer Service Executive shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities (DWDM). He is mainly responsible for 24x7 Operation &Maintenance of TGN Subsea Cable (DWDM) & associated network elements and NMS. He will be responsible for traffic monitoring and fault analysis and its rectification, complaint handling &its resolution, Planned and unplanned activities management and timely updates to concern teams. Active coordination with internal customers, TGN CLS landing parties & Cable landing stations,vendors, and engineering to resolve system related problems. Circuit provisioning, activation, De-activation, and testing in coordination with Cablestation teams. Actively acquires complex skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problemswithin their field of specialization. Major Responsibilities: Efficient Operation & Maintenance of the TGN submarine cable Equipment& associated NMS (Shift duty 24*7) Maintain Equipment & Traffic Uptime (DWDM)Coordination with CLS fornetwork fault troubleshooting & rectification of problems. Perform preventive & corrective maintenance as per guidelines. Testing & maintaining the restoration path & keeping ready for use Preparation & analysis of Equipment & NW performance reports andsubmitting to SA management as per schedule. Coordination during Cable failure & repair and restoration of traffic asper guidelines Implementing the remedial actions proposed by vendor to clear theEquipment/Network deficiencies. Manage new installations and upgrades activities. Ensure processes are followed towards achieving committed SLAs and KPIs Achieve customer satisfaction within network performance. Key PerformanceIndicator (KPI):Traffic up Time Equipment Uptime Traffic Provisioning, Management & Restoration Preventive Management on Network as well as wet segment, Fault & ComplaintManagement, Alarm & Network Performance Management Compliance to NOC process Network Performance Report Repairs and Inventory Management

About the job Experience : 15-20 years Location: Chennai/Pune Job Description The role owns the design & development of solution against the opportunity. Should be able to design the right fir technical solutions and defend the same with the customers in domains like Tx, IP, SD WAN, RAN , and core along with the required tool and automation needs. Objective of the position is increasing revenue, profitability, by providing market competitive solution. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results. Responsibilities Serve as a technical expert on solutions design, development, and implementation requirements to address business needs. Analyze the functionality and constraints of recommended solution across multiple systems/platforms/applications. Scan the technology requirements of market, participate in product development activities, represent in customer / marketing forums to increase brand awareness. Ensure compatibility, interoperability, stability, and usability of solutions. Design and deliver complex solutions as per customer requirements. Work with various stakeholders including sales, product, and engineering teams to jointly assess customer requirements. Work with clients, internal stakeholders to provide integrated solution across multiple products and domains to meet the client requirements. Provide expertise to internal teams and/or external vendors and partners to design complex solutions and ensure effective integration of the solution. Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout complete lifecycle of Pre-sales. The role may be an individual contributor or may lead a small team. Desired Skill sets Knowledge of working in multiple domains of telecommunications such as transport, IP, SD WAN , Cloud , RAN and core network with experience in at least two of the said domains. Ability to translate customer and business requirements into technical solutions. Knowledge and Understanding telecommunication network management and automation needs and solutions. Experience in managing international customer opportunities Willing to travel to meet customer needs within and outside India Experience in managing RFP s for international customers

Experience : 15-20 years Location: Chennai / Pune Job Description The role owns the design & development of solution against the opportunity. Should be able to design the right fir technical solutions and defend the same with the customers in domains like Tx, IP, SD WAN, RAN , and core along with the required tool and automation needs. Objective of the position is increasing revenue, profitability, by providing market competitive solution. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results. Responsibilities Serve as a technical expert on solutions design, development, and implementation requirements to address business needs. Analyze the functionality and constraints of recommended solution across multiple systems/platforms/applications. Scan the technology requirements of market, participate in product development activities, represent in customer / marketing forums to increase brand awareness. Ensure compatibility, interoperability, stability, and usability of solutions. Design and deliver complex solutions as per customer requirements. Work with various stakeholders including sales, product, and engineering teams to jointly assess customer requirements. Work with clients, internal stakeholders to provide integrated solution across multiple products and domains to meet the client requirements. Provide expertise to internal teams and/or external vendors and partners to design complex solutions and ensure effective integration of the solution. Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout complete lifecycle of Pre-sales. The role may be an individual contributor or may lead a small team. Desired Skills : Knowledge of working in multiple domains of telecommunications such as Transport, IP, SD WAN , Cloud , RAN and core network with experience in at least two of the said domains. Ability to translate customer and business requirements into technical solutions. Knowledge and Understanding o telecommunication network management and automation needs and solutions. Experience in managing international customer opportunities Willing to travel to meet customer needs within and outside India Experience in managing RFP's for international customers