Renewal Specialist

Role & responsibilities

Lead Qualification & Prospecting

• Lead a team of

  Enterprise Agreement (EA) Renewal Specialists

  , providing guidance, support, and performance feedback to achieve business objectives.
• Develop and execute renewal strategies for both

  managed accounts

  and

  Top Unmanaged Accounts (UMA)

  , expanding the overall customer footprint.
• Coordinate with

  regional and global teams

  to ensure renewal excellence and growth across all assigned accounts.

Customer & Account Engagement

• Act as the

  primary contact

  for key enterprise customers and Top Unmanaged Accounts, establishing trusted relationships and ensuring renewal readiness.
• Proactively identify

  renewal risks

  ,

  renewal-ready opportunities

  , and

  potential expansion areas

  within target accounts.
• Conduct strategic discussions with customers to communicate the

  Cybersecurity value proposition

  and align renewal roadmaps with their future business needs.

Pipeline & Opportunity Management

• Oversee the

  Enterprise Agreement renewals pipeline

  , ensuring forecasting accuracy and timely processing of all renewals.
• Identify, qualify, and convert renewal opportunities within Top Unmanaged Accounts to achieve strong engagement and closure rates.
• Track and report key metrics, including renewal conversion, revenue contribution, and upsell/cross-sell progress.

Stakeholder Collaboration

• Collaborate with

  Product Managers, Technical Account Managers, Partner Account Managers, and Customer Engineers

  to ensure customer satisfaction and business continuity.
• Partner with

  Sales and Marketing

  teams to design targeted outreach campaigns aimed at activating and converting Top Unmanaged Accounts.

Performance & Governance

• Maintain

  data accuracy and hygiene

  across CRM systems and trackers, ensuring visibility into all renewal and account engagement activities.
• Meet and exceed performance targets related to

  renewal conversion

  ,

  net-new revenue

  , and

  customer expansion

  .

Skills and Qualifications

• Bachelors degree in

  Business, IT, or a related field

  ; MBA preferred.
• 7+ years of

  sales, renewals, or account management

  experience within the

  cybersecurity domain

  .
• Proven track record in

  renewals management

  ,

  account retention

  , and

  inside sales

  .
• Demonstrated ability to engage with

  unmanaged or dormant accounts

  , driving conversion and revenue growth.
• Strong understanding of

  Cybersecurity products and solutions

  .
• Excellent

  communication, stakeholder management, and organizational

  skills.
• High degree of

  ownership, self-motivation

  , and passion for

  customer success

  .

Preferred Attributes

• Familiarity with cybersecurity certifications such as

  CISSP

  ,

  CISM

  , or vendor-specific credentials (e.g.,

  Palo Alto Networks, Fortinet, Kaspersky

  ).
• Prior experience working with

  Managed Security Service Providers (MSSPs)

  or

  global cybersecurity vendors

  .

  e

If interested kindly reach out at

trisha.sharma@denave.com