Remote Support Engineer

Job Title:

Location: Mumbai/Noida/Gurugram

Experience Required:

Qualification:

Job Summary:

Remote/Desktop/Service Desk Engineer

Key Responsibilities:

• Provide remote technical support for desktops, laptops, and IT peripherals.
• Troubleshoot hardware and software issues, including Windows OS, MS Office, and Outlook.
• Manage and respond to service requests via a ticketing tool (e.g., ServiceNow, Zendesk, or similar).
• Ensure timely resolution of technical issues while maintaining high customer satisfaction.
• Perform installation, configuration, and support of end-user devices.
• Maintain accurate documentation of issues and solutions.
• Escalate unresolved issues to higher-level support teams as needed.

Required Skills:

• Good knowledge of desktop/laptop troubleshooting.
• Proficiency with

  ticketing tools

  and

  email clients like Outlook

  .
• Basic understanding of networking and remote access tools.
• Good

  verbal and written communication skills

  .
• Ability to work independently and under pressure.
• Customer-oriented mindset with a focus on timely issue resolution.

Qualifications:

• Graduate (Any Stream)

  or

• Diploma in Computer Science / IT / Electronics (Polytechnic)

• Minimum

  2 years of relevant experience

  in desktop support, service desk, or remote IT support roles

Contact details:

Suman sharma

hrdhelpdesk1@raspl.com