Remote Support Engineer

ABOUT MVW TECHNOLOGY CONSULTING

At MVW Technology Ltd we are committed to fostering the growth and development of all our team members. We offer a range of professional development opportunities to support both permanent staff and contractors in advancing their skills and careers. Through training programs, mentorship, and access to industry resources, we ensure that everyone has the tools and support needed to succeed and grow within the organisation.

We are a rapidly growing Microsoft 365 and Workplace Management consultancy with offices in the UK, Asia and LATAM.

We are looking for someone who wants to be at the forefront of cloud technology, someone who is passionate about technology and solving problems, and who has strong technical knowledge and experience across a broad set of infrastructure technologies.

POSITION SUMMARY

Microsoft 365 and Azure Support Engineer with a desire to deliver excellence, responsible for handling complex issues related to Microsoft 365, working as part of a multi-disciplinary team to ensure customers are delighted, and ensuring optimal system performance.

RESPONSIBILITIES

• Provide expert level technical support for Microsoft 365 and Microsoft Azure related issues, adhering to customer SLA’s and MVW standards and processes.
• Deliver on-premise infrastructure support where such services have been contracted.
• Carry out routine monitoring and maintenance of servers and cloud infrastructure services including patching and system backups, and make recommendations on improvements.
• Evaluate systems for signs of compromise and working with the security team to take action to remediate vulnerabilities based on industry best practices.
• Work closely with internal colleagues, client technology teams and vendors to form multi-disciplinary teams to investigate and solve highly complex technical issues.
• Escalate problems in a timely manner to management and vendors as necessary.
• Communicate effectively and follow up in a positive and meaningful way on the status of incidents and problems.
• Work within defined change management processes to raise change requests, define detailed implementation and test plans and present changes to CAB where required.
• Provide out-of-hours support as determined by the on-call rota schedule
• Participate in client and/or internal technical projects as and when required
• Assist in the training and mentoring of existing and new employees.
• Assist in the development of policies, procedures, and standards relating to the service

EXPERIENCE

• Minimum 5 years working in 3rd line support on M365 technologies
• Minimum 3 years working in Microsoft Azure
• Managed Services or Consultancy experience (desirable)
• Migration experience and knowledge of migration tooling in a Microsoft environment
• Experience working in an ITIL environment

QUALIFICATIONS AND SKILLS

• English level C1 or above
• Bachelor's degree or equivalent experience
• Microsoft 365 and Azure related certifications (desirable)
• Microsoft 365 technical skills across Azure Identity Services and InTune
• Microsoft SharePoint, Teams and OneDrive
• Email Messaging services (Exchange Online, Exchange Server 2007/2010/2013, Mimecast)
• Information Protection & Governance; Sensitivity Labels, DLP, ATP Defender (Desirable)
• Cloud Application Security (desirable)
• PowerShell scripting skills (desirable)
• Application Packaging skills (desirable)
• On-premises infrastructure technologies including Virtualisation, VDI, storage, firewalls, AV + Threat Protection, Windows Server 2008/2012/2016, AD/DNS/DHCP, backup solutions
• Desktop platforms including Windows 7/10/11, Virtual Desktop, Windows 365
• Good documentation skills

PERSONAL ATTRIBUTES

• Motivated self-starter
• Customer-facing skills
• Problem solving skills
• Attention to detail
• Personable and professional manner
• Process orientated
• Humble

We actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment, or other practical support where required.

We welcome applications from people with backgrounds that are traditionally underrepresented in tech and truly believe diversity is the key to creativity and innovation.