MVW Technology

ABOUT MVW TECHNOLOGY CONSULTING At MVW Technology Ltd we are committed to fostering the growth and development of all our team members. We offer a range of professional development opportunities to support both permanent staff and contractors in advancing their skills and careers. Through training programs, mentorship, and access to industry resources, we ensure that everyone has the tools and support needed to succeed and grow within the organisation. We are a rapidly growing Microsoft 365 and Workplace Management consultancy with offices in the UK, Asia and LATAM. We are looking for someone who wants to be at the forefront of cloud technology, someone who is passionate about technology and solving problems, and who has strong technical knowledge and experience across a broad set of infrastructure technologies. POSITION SUMMARY Microsoft 365 and Azure Support Engineer with a desire to deliver excellence, responsible for handling complex issues related to Microsoft 365, working as part of a multi-disciplinary team to ensure customers are delighted, and ensuring optimal system performance. RESPONSIBILITIES Provide expert level technical support for Microsoft 365 and Microsoft Azure related issues, adhering to customer SLA’s and MVW standards and processes. Deliver on-premise infrastructure support where such services have been contracted. Carry out routine monitoring and maintenance of servers and cloud infrastructure services including patching and system backups, and make recommendations on improvements. Evaluate systems for signs of compromise and working with the security team to take action to remediate vulnerabilities based on industry best practices. Work closely with internal colleagues, client technology teams and vendors to form multi-disciplinary teams to investigate and solve highly complex technical issues. Escalate problems in a timely manner to management and vendors as necessary. Communicate effectively and follow up in a positive and meaningful way on the status of incidents and problems. Work within defined change management processes to raise change requests, define detailed implementation and test plans and present changes to CAB where required. Provide out-of-hours support as determined by the on-call rota schedule Participate in client and/or internal technical projects as and when required Assist in the training and mentoring of existing and new employees. Assist in the development of policies, procedures, and standards relating to the service EXPERIENCE Minimum 5 years working in 3rd line support on M365 technologies Minimum 3 years working in Microsoft Azure Managed Services or Consultancy experience (desirable) Migration experience and knowledge of migration tooling in a Microsoft environment Experience working in an ITIL environment QUALIFICATIONS AND SKILLS English level C1 or above Bachelor's degree or equivalent experience Microsoft 365 and Azure related certifications (desirable) Microsoft 365 technical skills across Azure Identity Services and InTune Microsoft SharePoint, Teams and OneDrive Email Messaging services (Exchange Online, Exchange Server 2007/2010/2013, Mimecast) Information Protection & Governance; Sensitivity Labels, DLP, ATP Defender (Desirable) Cloud Application Security (desirable) PowerShell scripting skills (desirable) Application Packaging skills (desirable) On-premises infrastructure technologies including Virtualisation, VDI, storage, firewalls, AV + Threat Protection, Windows Server 2008/2012/2016, AD/DNS/DHCP, backup solutions Desktop platforms including Windows 7/10/11, Virtual Desktop, Windows 365 Good documentation skills PERSONAL ATTRIBUTES Motivated self-starter Customer-facing skills Problem solving skills Attention to detail Personable and professional manner Process orientated Humble We actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment, or other practical support where required. We welcome applications from people with backgrounds that are traditionally underrepresented in tech and truly believe diversity is the key to creativity and innovation.

ABOUT MVW TECHNOLOGY CONSULTING At MVW Technology Ltd we are committed to fostering the growth and development of all our team members. We offer a range of professional development opportunities to support both permanent staff and contractors in advancing their skills and careers. Through training programs, mentorship, and access to industry resources, we ensure that everyone has the tools and support needed to succeed and grow within the organisation. We are a rapidly growing Microsoft 365 and Workplace Management consultancy with offices in the UK, South America and Asia. We delight our customers with our personalised approach, highly dedicated and professional team, rapid mobilization of technology projects, and delivery of tangible benefits across productivity, mobility and security. POSITION SUMMARY We are seeking an experienced AI and Automation Engineer with strong technical expertise and excellent client-facing skills. The ideal candidate is a highly capable engineer with deep knowledge of developing AI soultions, Automations, Workflows, and Processes. The ideal candidate will have experience of automating workflow and process automation, with proven experience in low-code/no-code technologies such as Microsoft Power Platform. You will work with both internal teams and client stakeholders to automate manual processes, optimise business workflows, and integrate with Microsoft Entra ID and Entra Governance to ensure secure and compliant automation practices. You will have a solid understanding of security frameworks, and hands-on experience with identity platforms such as Microsoft Entra ID (formerly Azure AD), Entra ID Governance including workflows and Access Packages, Active Directory, HR systems of record (e.g. Workday, Oracle HR) and the development of Joiner/Mover/Leaver (JML) processes. You will work with the development team to deliver AI solutions, delivering solutions that solve complex business requirements using artificial intelligence. You will work closely with project teams and clients to design, implement, and maintain secure and scalable solutions across hybrid and cloud environments. This is a hands-on role ideal for a candidate who can bridge technical capability with user-centred design and governance awareness. RESPONSIBILITIES Translate business requirements into efficient, scalable, and secure automation workflows Collaborate with stakeholders to identify automation opportunities and drive innovation Design, build, and deploy process automations using Microsoft Power Platform (Power Automate, Power Apps, Copilot Agents) Integrate Power Platform solutions with Microsoft Entra ID, SharePoint, Microsoft Teams, and third-party SaaS platforms Design, build, build and deploy artificial intelligence solutions Leverage Microsoft Entra Governance features (such as access reviews, workflows, and entitlement management) within automation projects Establish governance models and guardrails for low-code/no-code usage across the enterprise Create reusable components, templates, and best practices for scalable automation Monitor and troubleshoot automation workflows, ensuring high availability and minimal manual intervention Produce high-quality technical and user documentation for deployed solutions Contribute to the development of internal automation strategies and frameworks QUALIFICATIONS AND SKILLS English level C1 or above Bachelor’s degree or equivalent experience in IT, Engineering, or a related field Proven expertise with Microsoft Power Platform (Power Automate, Power Apps, Agents) Proven expertise in PowerShell scripting experience for automation and administration (required) Proven expertise in developing AI solutions Experience with Microsoft Entra ID (Azure AD) and Entra Governance Strong understanding of automation patterns, API integrations, and secure design principles Experience with Dataverse, SharePoint, Teams, and Microsoft 365 ecosystem integration Familiarity with Microsoft Graph API, JSON, adaptive cards, and custom connectors (desirable) Experience working in structured environments using Microsoft DevOps, GitHub or ALM practices (desirable) Knowledge of low-code platform governance, lifecycle management, and access controls Strong documentation, communication, and stakeholder engagement skills Experience with Microsoft 365 security and compliance features (e.g., Conditional Access, Privileged Identity Management, Identity Protection) Knowledge of cloud platforms and hybrid identity integrations Experience with Zero Trust frameworks (desirable) Strong analytical, documentation, and problem-solving skills PERSONAL ATTRIBUTES Motivated self-starter Customer-facing skills Problem solving skills Attention to detail Personable and professional manner Process orientated Humble We actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment, or other practical support where required. We welcome applications from people with backgrounds that are traditionally underrepresented in tech and truly believe diversity is the key to creativity and innovation.