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support troubleshooting servicenow software network documentation networking communication

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Remote

Job Type

Full Time

Job Description

Job Title: Remote Support Engineer Location: Noida Experience: 1.6 Years Salary: 27K CTC Shift: Rotational Education: Regular full-time graduate Job Description: We are hiring a Remote Support Engineer with 1.6 years of hands-on experience in IT support. The ideal candidate should be skilled in troubleshooting technical issues and experienced in using the ServiceNow ticketing tool . You will be responsible for resolving end-user queries related to hardware, software, and network support. Key Responsibilities: Handle IT support tickets using ServiceNow Provide remote assistance for system, network, and application issues Escalate unresolved issues to higher-level support teams Maintain ticket documentation and meet SLA timelines Support end-user device setups, software installations, and access requests Requirements: 1.6 years of experience in IT/Technical Support Strong knowledge of Windows OS and basic networking Hands-on experience with ServiceNow Good communication and problem-solving skills Regular full-time graduation in IT or related field With regards, dixita@raspl.com Dixita Uppal Show more Show less

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