Remote Support Engineer

Job Description (JD) for the role of Service Desk /Remote Support Engineer (Work from Office)

Job Title: Remote Support Engineer (Work from Office)

Experience: Minimum 1.5 Years

Salary: ₹3.24 LPA (Approx. ₹21,600 In-hand)

Location: G. Noida-142

Work Schedule: Rotational Shift

Employment Type: Full Time (6 Days)

Qualification: Graduate in any stream

Job Summary:

We are looking for a skilled and motivated Remote Support Engineer with at least 1.5 years of hands-on experience in IT support. The ideal candidate will be responsible for providing L1/L2 support for desktop issues, handling tickets, and troubleshooting Microsoft Outlook-related problems. The role requires a strong understanding of OST/PST management, incident prioritization (P1 to P4), and basic desktop support operations.

Key Responsibilities:

• Provide remote desktop support to end-users within SLA-defined timeframes.
• Troubleshoot and resolve issues related to Microsoft Outlook, including OST/PST file management.
• Work on ticketing tools to log, track, and resolve incidents and service requests.
• Handle and prioritize incidents based on ITIL severity levels (P1, P2, P3, P4).
• Provide L1/L2 support for desktop systems, hardware, and peripheral troubleshooting.
• Escalate unresolved issues to higher-level support or specialist teams.
• Maintain clear communication with users regarding ticket status and resolution timelines.
• Document resolutions and maintain support documentation as required.

Required Skills:

• Strong experience with Outlook troubleshooting, including OST/PST file issues.
• Hands-on experience with ticketing tools (ServiceNow, Freshservice, Jira, etc.).
• Familiarity with incident handling and prioritization (P1–P4 levels).
• Desktop support experience including Windows OS, hardware, printers, and network basics.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.

Desired Candidate Profile:

• Minimum 1.5 years of experience in IT Support.
• Graduate in any discipline (technical background preferred but not mandatory).
• Willing to work from the office.
• Proactive and customer-focused attitude.

Contact: Suman Sharma

E-Mail- hrdhelpdesk1@raspl.com