Remote Support Engineer

As an IT Support Specialist, you will be responsible for installing and upgrading computer components and software, managing virtual servers, and integrating automation processes. Your role will also involve leading desktop and helpdesk support efforts to ensure timely resolution of desktop applications, workstations, and related equipment problems with minimal disruptions. You will be expected to engage in basic troubleshooting with customers to identify issues, as well as assist in resolving desktop, printer, network, and internet connectivity problems. Your ability to explain technical issues in simple and understandable terms to users is crucial, and you will need to escalate unresolved issues to the next level of support personnel when necessary. In this position, you will play a key role in reporting any service outages or major problems to senior IT team members, as well as following up with clients to confirm the functionality of their systems. Additionally, you will be responsible for reporting customer feedback and potential product requests, contributing to the creation of technical documentation and manuals, and adhering to company service levels. If you possess strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving, we encourage you to apply for this role. Join our team and be a valuable asset in providing high-quality IT support to our organization.,