Remote Support Engineer

Key Responsibilities:

• Provide

  remote technical support

  to global data center customers, including major clients like

  Amazon

  and

  Microsoft

  .
• Troubleshoot, escalate, and resolve issues related to

  BMS (Building Management Systems)

  .
• Assist in

  installation and commissioning

  of systems remotely.
• Act as the first point of contact for technical queries and provide end-to-end support.
  
• Coordinate with

  R&D teams

  and

  on-ground customer teams

  for issue resolution and process improvement.
• Maintain accurate logs of support cases and document troubleshooting steps.
  

Required Skills & Experience:

• 2 to 7 years

  of experience in technical support roles, preferably within building automation or data center infrastructure.
• Strong knowledge and hands-on experience with

  BMS systems

  .
• Experience in

  installation and commissioning

  (onsite or remote).
• Excellent problem-solving and communication skills.
  
• Exposure to working with

  global clients

  and enterprise environments.
• Ability to work independently in a fast-paced, shift-based environment.
  

Preferred Experience:

• Prior exposure to supporting high-profile clients such as

  Amazon

  or

  Microsoft

  .
• Familiarity with

  remote diagnostics tools

  and collaboration with cross-functional teams including R&D.