Remote Support Engineer

As an IT Support Specialist, you will be responsible for installing and upgrading computer components and software, managing virtual servers, and integrating automation processes. You will lead desktop and helpdesk support efforts, ensuring timely resolution of all desktop applications, workstations, and related equipment problems with limited disruptions. Your responsibilities will include completing basic troubleshooting with customers to identify and resolve their issues, as well as assisting with troubleshooting and resolving desktop, printer, network, and internet connectivity problems. It is important to explain issues in simple and understandable terms to the individuals you are assisting and escalate unresolved issues to the next level of support personnel. Additionally, you will report any service outages or major problems to senior IT team members and follow up with clients to ensure their systems are fully functional. You will also be responsible for reporting customer feedback and potential product requests, helping to create technical documentation and manuals, and working in line with company service levels. Qualifications Required: - Proven experience as an IT Support Specialist or similar role - Solid knowledge of IT systems and applications - Strong troubleshooting skills - Excellent communication abilities - Ability to work well in a team - Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) Additional Company Details: (No additional details provided in the job description),