Remote Support Engineer

1 - 3 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Remote (Desktop) Support Engineer

  • Provide call resolution remotely & next level Technical to RIM L1 & SD team.
  • Monitor the ticketing tool for open and pending tickets, Track cases until resolution.
  • End User support & Assistance (Answering queries related to application features and usage).
  • Escalate the application / logic related problems to respective stakeholders.

  • Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
  • Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  • Providing first level support on Desktops, Peripherals, and Office automation products.
  • Route/Assign tickets to the appropriate support group, if necessary.
  • Identifying and escalating high-severity, priority issues
  • Updating Pending Tickets with timely, precise, accurate updates
  • Following-up with end users, if necessary, for closure of pending tickets
  • Willing to work on weekends and Holidays

Preferred candidate profile

Interested to work in Rotational Shifts/ Rotational Week-Off

Shift Timings - 7 AM to 4 PM | 1 PM to 10 PM

Location - Thane, Wagle Estate

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CMS It Services

IT Services and IT Consulting

Bengaluru Karnataka

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