REMOTE DESKTOP SUPPORT

Job Description

Exp: 2yrs to 4yrs Address user tickets regarding hardware, software and networking · Walk customers through installing applications and computer peripherals · Ask targeted questions to diagnose problems · Guide users with simple, step-by-step instructions · Test alternative pathways until the issue is resolved · Configure and provision Mobile device and Laptops. · Configure and provision BYOD devices. · Ensure BYOD and Mobile device configuration request are completed on priority. · Provide priority support to VIP user requests. · Install operating system and applications on new and replacement systems · Record assets in CMDB and SharePoint and maintain proper asset registry · Replace Hardware components as per requirement · Customize desktop applications to meet user needs · Record technical issues and solutions in ticket logs · Direct unresolved issues to the next level of support personnel · Follow up with clients to ensure their systems are functional · Help create technical documentation and manuals Infrastructure Management Services End user computing Service • Desktop, Laptop end to end support • Printer-Peripheral Support • Mobile device Support • Email ,Internet, Business Application assistance Patch Management • Windows client side patch update • Troubleshooting &resolution Application L1 Support • Incident Classification and routing to proper resolver group • First Level Support based on SOP’s on Business Applications Service level management • Service Level Administration • Dashboard • Reporting Asset Management • IMAC Request Management • Asset Audit & Compliance • Asset Reconciliation with Finance Asset register • Asset lifecycle Management Show more Show less