Posted:1 day ago|
Platform:
Work from Office
Full Time
Hiring for Account Manager Profile B2B Sales, Field Sales. Purpose of the Job- To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA To front end Corporates and ensure nil escalations To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement. Key Deliverables- To Ensure 100% service level adherence to business processes To increase Collection Efficiency : 0-60 days, 60-90 days To enhance the Revenue enhancement -Churn Control and Upsell. To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption Reduce Suspense by efficient payment posting & virtual account management Track and monitor on corporate revenue performance of different products/services. Drive virtualization through PFH, Self-care and Paperless bill media. Skills Required- Strong Analytical skills Very high Excel and financial modeling skills High process orientation Good communication skills Result - Orientation High negotiation skills Educational Qualifications- - Engineering Degree/ MBA/Business Administration in Marketing /Ops. Work Experience- - Min 1 Year of experience into B2B Sales - Age Limit- 32 - Graduation is mandatory
Airtel
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