Work from Office
Full Time
As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads.
1. Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage2. Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call3. Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience4. Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer5. Own all escalations and quickly acknowledge, resolve, and keep the customer in the buying cycle
1. Minimum of 1 year of experience in a similar role2. Strong communication and interpersonal skills to manage relationships with high-net-worth individuals3. Excellent organizational and time management skills4. Ability to work collaboratively with internal teams and external stakeholders5. Good analytical and problem-solving skills to pre-empt and resolve customer issues.6. Experience in the real estate industry is preferred but not mandatory.
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