Relationship Manager - In-Clinic Consults

About the role -

In addition, you will manage end-to-end provider/vendor
relationships, resolve operational and payment issues, and ensure contractual and service-level compliance to deliver a smooth provider experience.

Key Responsibilities:

• Provider Onboarding & Portal Implementation

• • Guide new providers through onboarding, system setup, and configuration of theProvider Central Portal
  • Coordinate with internal stakeholders (Product/Tech/Operations) to ensure successfulportal activation and integration into the providers workflow
  • Monitor and drive adoption of key portal features such as slot management, appointmentvisibility, fulfillment tracking, and billing

• Provider Training & Continuous Enablement

• • Conduct live and recorded training sessions to educate providers on portal usage andbest practices
  • Provide updated training collateral and user guides for new features or process updates
  • Act as the go-to resource for resolving first-level functional queries on the portal

• Vendor Relationship Management

• • Build strong and strategic relationships with assigned hospitals, clinics, and diagnosticcenters
  • Ensure providers comply with agreed operational protocols, documentation norms, andSLA requirements
  • Conduct regular review meetings and maintain feedback loops for continuousimprovement

• Issue Resolution & Payment Coordination

• • Act as the escalation point for provider grievances related to operational issues,consultation discrepancies, or system limitations
  • Proactively identify and resolve payment-related concerns including delays, mismatches,or reconciliation errors
  • Liaise with Finance, Operations, and Provider Support teams to ensure timely resolutionand clear communication to the provider
  • Track and follow up on payment status, escalations, and pending settlements

• Vendor Performance Monitoring

• • Analyze and report on key performance indicators including fulfillment rates, portaladoption, and SLA breaches
  • Share regular feedback and performance dashboards with providers to alignexpectations and drive accountability
  • Recommend corrective actions and support implementation to improve providerperformance

• Documentation & Reporting

• • Maintain comprehensive records of provider onboarding status, escalations, paymentresolutions, and performance
  • Generate monthly reports on provider health, adoption metrics, and open issues
  • Provide structured input to product, operations, and finance teams to improve tools andpolicies

Key Requirements:

• Strong communication and stakeholder management skills
• Excellent problem-solving and conflict resolution abilities
• Customer-centric mindset with attention to detail
• Ability to understand systems/processes and conduct effective training
• Proficiency in CRM tools, Excel/Google Sheets, and ticketing systems
• Organized, self-driven, and capable of managing multiple providers simultaneously
• Bachelors degree in Healthcare Management, Business Administration, or related field
• 2-4 years of experience in provider/vendor management, operations, or supportfunctions, preferably in a healthcare or health-tech setup
• Hands-on experience with issue resolution, payment follow-ups, and cross-functionalcoordination