Relationship Manager

Job Description

Job Title: Relationship Executive – Customer Support Company Name: FlatX – India’s Smart Renting Platform Job Type: Full-Time (Work from Office) Location: 5th Floor, Maurya Lok Complex, Block A, Patna, Bihar Salary: ₹10,000 – ₹14,000 per month (Fixed) + Performance-Based Incentives Experience: 0–2 Years Education: Graduate in Any Stream (Freshers Welcome) Timings: 10:00 AM – 6:00 PM About FlatX: FlatX is an AI-based PropTech startup transforming the way people rent rooms and flats in Tier-2 and Tier-3 cities. We eliminate broker dependency by directly connecting tenants and landlords. Our platform offers 360° virtual room tours, digital rent payments, tenant verification, and other smart rental solutions. Backed by Startup Bihar and incubated at IIT Patna , FlatX is building the future of renting in India. Job Summary: We are hiring a dynamic and customer-focused Relationship Executive – Customer Support to manage client queries, assist customers over phone/chat, and build lasting relationships with property owners and tenants. Female candidates are preferred , but the position is open to all deserving applicants. Key Responsibilities: Handle inbound and outbound calls from customers and property owners Explain FlatX services and assist users with onboarding and listing processes Resolve customer queries quickly and professionally via phone, email, or WhatsApp Maintain follow-ups to ensure customer satisfaction Maintain CRM data and update lead status regularly Coordinate with technical and field teams to support client requests Build rapport and long-term relationships with clients Desired Candidate Profile: Female candidates preferred , but open to all Strong communication skills in Hindi (English is a plus) Pleasant voice and a professional, friendly attitude on calls Basic knowledge of computer operations (Excel, Google Sheets, CRM) Problem-solving mindset and eagerness to learn Freshers or candidates with up to 2 years of experience in customer service or telecalling are welcome Perks and Benefits: Fixed monthly salary: ₹10,000 – ₹14,000 Incentives based on performance and customer feedback Professional growth in a fast-growing startup Opportunity to convert into a team lead role based on performance Startup culture, hands-on learning, and growth-oriented work environment Job Type: Full-time Pay: ₹10,000.00 - ₹14,000.00 per month Schedule: Monday to Friday Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9155058222