Regional Service Centre Incharge (Jewellery)

Job Requirements

Drive Customer service deliverables across the jewellery network of (city) territory / region and expanding service access in line with all boutique (product sales coverage)

Responsible for territory / regional service centre & network service requirements

Servicing of after sales products ensuring repair / modification quality, on time service, lead time reduction, cost reduction

Drive modification services within region, place relevant processes and methodology and achieve revenue target

Responsible for regional stores service TAT,Quality,Revenue and initiatives

Anchor Karigar Recruitment process and drive skill upgradation program for store Karigars

Drive various service programs and initiatives across network

Ensure Vendor lead time , Payment and On time material reconciliation

Developing of new vendors & management for service vendors at the region.

Co-ordination with internal supply departments such as commercial, systems, technical services in day-to- day execution and improvement areas

Analyzing & providing feedback to mfg on factory defects for preventive action

Managing day-to-day RSC operations and inventory management

Implementation of lean principles in service cells

Responsible for the closure product related customer complaints as first level SPOC

Franchisee management for various service related developments, issues and queries

Acts as VOC from the region , Sharing product quality Inputs /feedbacks of the region

Acts as constant market reader /analyst by visiting and understanding market changes of our various competitor brands

Work Experience

Any Graduate / Post graduate / Diploma with 3- 5 years experience in jewellery industry, preferably in Studded Jewellery manufacturing / Inspection areas. Certification / experience in gemology will be an added advantage

Knowledge / Certification in Diamond and color stone

System knowledge and presentation skills

Passion for Customer service

Good communication skill with proficiency in Hindi & English