Regional Service Centre Incharge (Jewellery)

Job Requirements

Drive Customer service deliverables across the jewellery network of (city) territory / region and expanding service access in line with all boutique’s (product sales coverage)

Responsible for territory / regional service centre & network service requirements  Servicing of after sales products – ensuring repair / modification quality, on time service, lead time reduction, cost reduction  Drive modification services within region, place relevant processes and methodology and achieve revenue target  Responsible for regional stores service TAT,Quality,Revenue and initiatives  Anchor Karigar Recruitment process and drive skill upgradation program for store Karigars  Drive various service programs and initiatives across network  Ensure Vendor lead time , Payment and On time material reconciliation  Developing of new vendors & management for service vendors at the region.

Co-ordination with internal supply departments such as commercial, systems, technical services in day-to- day execution and improvement areas  Analyzing & providing feedback to mfg on factory defects for preventive action  Managing day-to-day RSC operations and inventory management  Implementation of lean principles in service cells  Responsible for the closure product related customer complaints as first level SPOC  Franchisee management for various service related developments, issues and queries

Acts as VOC from the region , Sharing product quality Inputs /feedbacks of the region  Acts as constant market reader /analyst by visiting and understanding market changes of our various competitor brands

Work Experience

Any Graduate / Post graduate / Diploma with 3- 5 years experience in jewellery industry, preferably in Studded Jewellery manufacturing / Inspection areas. Certification / experience in gemology will be an added advantage  Knowledge / Certification in Diamond and color stone  System knowledge and presentation skills  Passion for Customer service  Good communication skill with proficiency in Hindi & English