Regional Operations Director

Role Overview: As the Regional Operations Director, you play a vital leadership role in the organization, directly reporting to the National Vice President of Operations. Your main responsibility is to oversee all operations teams and business units in one or more regions. By ensuring operational performance, team management, process standardization, cost control, and customer satisfaction improvement, you bridge the gap between headquarters" strategy and regional execution, driving efficiency, compliance, and sustainable development in the regional market. Key Responsibilities: - Regional operations coordination: - Develop and implement operational strategies and goals for the region. - Oversee daily operations of multiple business units, ensuring consistency and compliance. - Optimize headquarters operation policies based on regional characteristics. - Team management and organizational development: - Manage middle-level managers and lead recruitment, training, and performance evaluation of the operations team. - Establish a regional talent system and cultural implementation mechanism. - Operational performance and process optimization: - Drive standardization, informatization, and digital transformation of operational processes. - Continuously optimize processes to enhance efficiency, quality, and customer experience. - Monitor key operational indicators (KPIs) related to cost, delivery, inventory, and service. - Customer experience and quality control: - Focus on enhancing customer service quality and increasing customer satisfaction and NPS score. - Handle customer complaints, emergencies, and crisis responses effectively. - Foster collaboration across pre-sales, sales, and after-sales operations. - Cost control and budget management: - Develop regional operating budgets for effective cost control and resource allocation. - Manage partners like suppliers, outsourcers, and logistics providers. - Identify opportunities for cost savings and revenue maximization. - Risk management and compliance supervision: - Ensure strict adherence to company compliance policies, safety standards, and quality systems. - Lead safety production, environmental protection, and risk prevention initiatives. - Regularly assess operational risks and develop contingency plans. Qualification Required: - Bachelor's degree or above in business administration, supply chain, engineering, operations management, or related fields. - Over 10 years of operation management experience, including more than 5 years of cross-regional or multi-point operation management experience. - Proficiency in team management, business acumen, problem-solving, KPI indicator system construction, and process optimization tools. - Strong cross-departmental coordination, communication skills, and ability to work under high-intensity pressure. - Candidates with overseas or cross-cultural management experience will be given preference.,