Regional Operations Director

The Regional Operations Director is a key leadership role within the organization, reporting directly to the National Vice President of Operations. In this position, you will be responsible for overseeing all operations teams and business units in one or more regions. Your primary objective will be to ensure the operational performance, team management, process standardization, cost control, and customer satisfaction improvement in the region. By bridging the gap between headquarters strategy and regional execution, you will play a crucial role in driving the company's efficiency, compliance, and sustainable development in the regional market. Your main responsibilities will include: - Regional operations coordination: Develop and implement operational strategies and goals for the region, oversee daily operations of multiple business units, ensure consistency and compliance, and optimize headquarters operation policies based on regional characteristics. - Team management and organizational development: Manage middle-level managers, lead recruitment, training, and performance evaluation of the operations team, and establish a regional talent system and cultural implementation mechanism. - Operational performance and process optimization: Drive standardization, informatization, and digital transformation of operational processes, continuously optimize processes to enhance efficiency, quality, and customer experience, and monitor key operational indicators (KPIs) related to cost, delivery, inventory, and service. - Customer experience and quality control: Focus on enhancing customer service quality, increasing customer satisfaction and NPS score, handling customer complaints, emergencies, and crisis responses effectively, and fostering collaboration across pre-sales, sales, and after-sales operations. - Cost control and budget management: Develop regional operating budgets for effective cost control and resource allocation, manage partners like suppliers, outsourcers, and logistics providers, and identify opportunities for cost savings and revenue maximization. - Risk management and compliance supervision: Ensure strict adherence to company compliance policies, safety standards, and quality systems, lead safety production, environmental protection, and risk prevention initiatives, and regularly assess operational risks and develop contingency plans. To qualify for this role, you should have a Bachelor's degree or above in business administration, supply chain, engineering, operations management, or related fields, along with over 10 years of operation management experience, including more than 5 years of cross-regional or multi-point operation management experience. Additionally, you should demonstrate proficiency in team management, business acumen, problem-solving, KPI indicator system construction, and process optimization tools. Strong cross-departmental coordination, communication skills, and the ability to work under high-intensity pressure are essential. Candidates with overseas or cross-cultural management experience will be given preference.,