8 Operational Performance Jobs

We are looking for a dynamic and strategic Director Of Finance to join our executive team at Zapcom Group, Inc. As the Finance Leader, you will be instrumental in driving the financial strategy of our organization, ensuring sustainable growth, and enhancing overall financial performance. Your responsibilities will include overseeing all financial operations, such as budgeting, forecasting, financial reporting, and compliance. The ideal candidate should have strong leadership skills, a deep understanding of financial markets, fund-raising, M&As, and effective communication with stakeholders at all levels. You will play a crucial role in managing and scaling our global offices, collaborating closely with the executive leadership team to drive financial planning, improve operational performance, and support expansion strategies across multiple regions. This role calls for a dynamic and high-energy individual who thrives in a global, complex, multi-national setting and possesses a solid background in global financial management, risk assessment, and regulatory compliance. You will be responsible for developing and leading the global financial strategy, ensuring alignment with the company's mission and growth objectives. Additionally, you will manage all aspects of finance for international offices, establish robust financial processes, and lead risk assessment and mitigation strategies. Your role will also involve preparing and presenting financial reports to key stakeholders, building and mentoring a high-performing finance team, and driving continuous improvement and growth opportunities for team members. To be successful in this role, you should have a Bachelor's degree in finance, accounting, or a related field, with an MBA or equivalent advanced degree preferred. Relevant certifications such as CPA, CFA, or others are a plus. You should have a minimum of 10+ years of financial management experience, with at least 5 years in a senior leadership role overseeing global or multi-region operations. Demonstrated expertise in international finance, financial planning, and operations is essential, ideally in a complex, high-growth, and global environment. Strong financial modeling, analysis, problem-solving skills, and excellent communication abilities are required. You must also possess a strategic and analytical mindset, strong leadership presence, and the ability to manage financial complexities in a dynamic, fast-paced, and high-growth global organization. Join us at Zapcom Group Inc, a global product engineering and technology solutions company with rapid growth plans. This role offers an exciting opportunity to be part of a growth-state global tech company, driving critical financial and operational strategies that will shape our future across multiple continents. We offer an excellent Total Comp package, including equity, with industry-competitive benefits. Apply today and become a part of something extraordinary!,

As the Head of Operations at Boche Tea in Thrissur, you will be responsible for leading operational strategies and driving efficiency across the FMCG business. Your role will involve managing the supply chain processes, optimizing production, and enhancing operational performance to achieve business objectives and foster growth. Your key responsibilities will include developing and implementing operational strategies, overseeing the entire supply chain management process, monitoring and improving production efficiency, collaborating with cross-functional teams to streamline processes, managing a team of operations professionals, analyzing performance metrics, ensuring compliance with industry regulations, and leading initiatives to improve customer satisfaction and operational effectiveness. To excel in this role, you should possess a Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred), along with 10+ years of experience in operations management within the FMCG sector. You must have a strong understanding of supply chain processes, production methods, and quality assurance, as well as proven leadership skills, excellent analytical abilities, and exceptional communication and interpersonal skills. Proficiency in relevant software and tools, such as ERP systems, is also required. This is a full-time position with a day shift schedule at the company's location in Thrissur. As part of the application process, you will be asked if you are available for immediate joining. Join us at Boche Tea to lead our operational strategies, drive efficiency, and contribute to the success of our FMCG business.,

Embark on a transformative journey as a Customer Care Leader at Barclays, where you'll play a pivotal role in shaping the future. Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. To thrive in this role, you'll need some previous experience in an IC Role with relevant experience of Lean Six Sigma. You should possess strong Automation Knowledge, including hands-on experience with automation (AI) across the project delivery lifecycle, Risk and control, cost benefit, Python, and business care analysis. Proficiency in Customer and journey mapping, value stream mapping, and managing end-to-end stakeholder engagement is essential. Experience in Technology and Software Delivery is required, with exposure to Automation platforms (e.g., UI path), APIs, Appian, Data management, and digitalization. A solid understanding of Project Management and practical exposure to project execution is also necessary. Your key essential skills relevant for success in this role will be assessed, including risk and controls, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based out of Pune. **Purpose of the role:** To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team's capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance. **Accountabilities:** - Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers. - Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required. - Day-to-day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long-term sustainable revenue growth in your area. - Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities. - Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at the first point of contact. - Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues, and Outcomes. - Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations. - Creation of a culture that enables focus on building deeper relationships with customers and contribute to the overall success of Barclays. **Assistant Vice President Expectations:** - Advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. - Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver work that impacts the entire business function. Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives, and determine reward outcomes. - Demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L - Listen and be authentic, E - Energize and inspire, A - Align across the enterprise, D - Develop others. - Engage in complex analysis of data from multiple sources of information, internal and external sources, to solve problems creatively and effectively. - Communicate complex information effectively, influencing or convincing stakeholders to achieve outcomes. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship and the Barclays Mindset to Empower, Challenge, and Drive.,

Hiring Senior Business Analyst to lead data-driven strategy, reporting, & insights, strong analytics, financial modeling. Prefer mobility/logistics exposure and ERP knowledge & Understanding of P&L management & operational KPIs. Required Candidate profile Must have 5-8 yrs exp. Exposure to electric mobility or sustainability-driven org. Bachelor's/master’s degree in business, Economics, Finance, Statistics, Engineering, or related field.

As a Fraud Operations Vice President at Barclays, you will play a pivotal role in shaping the future of our Fraud Operations function. Your primary responsibility will be to provide leadership to the business unit and manage process performance in alignment with agreed US/UK Fraud SLAs/targets and all areas as per Barclaycard. It is imperative that you ensure the operation remains compliant with all Fraud related rules, risk, and control activities. Key aspects of your role include managing regulatory requirements, delivering business initiatives, and owning key strategic priorities such as co-location and implementing ops of the future through RPA/strategic automations. Effective stakeholder management, leadership, and decision-making will be essential to support business strategy and risk management. To excel in this role, you should possess hands-on experience at a senior managerial level, working with teams across multiple processes and sites. A strong track record of stability in previous jobs, as well as a graduate or post-graduate degree in any discipline, is required. You should demonstrate a strong industry understanding, familiarity with business processes, and operating procedures. Additionally, experience in process design/redesign and tools such as LEAN and six sigma will be beneficial. Knowledge of US/UK Fraud dynamics and a background in large Fraud Operations for an international bank are preferred. Some highly valued skills for this role include strong leadership capabilities, strategic planning exposure, and experience working in large, complex organizations across different cultures. You should have in-depth understanding and extensive hands-on experience in managing operations. Your performance may be evaluated based on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills. The location of this role is in Noida, IN. As a Fraud Operations Vice President, your purpose will be to lead and develop a highly engaged team to deliver consistently excellent customer outcomes. You will be responsible for creating an omni channel experience, identifying and meeting customer needs, and driving business performance through available tools and enablers. Your key accountabilities will include ensuring excellent customer service, maintaining performance management standards, running the business effectively, conducting market research, fostering a resolution culture, and building deeper customer relationships. You will also be responsible for operational performance and creating a culture that supports colleagues in caring about Customers, Colleagues, and Outcomes. As a Vice President, you are expected to contribute to setting strategy, drive change, manage resources and policies, deliver continuous improvements, and manage risks effectively. If you have leadership responsibilities, you are expected to demonstrate leadership behaviours that create an environment for colleagues to thrive. For individual contributors, you will be a subject matter expert guiding technical direction and leading collaborative assignments. Additionally, you will advise key stakeholders, manage and mitigate risks, demonstrate leadership in managing risk and strengthening controls, and collaborate with other areas of work to achieve business goals. Seeking out, building, and maintaining trusting relationships with internal and external stakeholders will be crucial for accomplishing key business objectives. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as embody the Barclays Mindset of Empower, Challenge, and Drive in their behavior.,

Purpose of the Role: To lead and manage operations across a region, ensuring performance, revenue generation, and adherence to organizational values and culture. Key Responsibilities: Oversee the operational performance of assigned PODs; provide feedback for continuous improvement Guide and mentor POD Owners on strategy and process enhancements Analyze performance data to drive decisions on hub and manpower expansion Ensure process compliance and zero discrepancies in coordination with POD Owners Act as a brand ambassador on the ground, ensuring service quality and operational excellence Collaborate with the Sales team to grow shipment volumes Manage budgets and productivity for assigned PODs Work closely with HRBPs and TA teams to close open positions Handle escalations from top management and resolve them in alignment with POD Owners Key Skills Required: Operational Excellence Problem Solving Strong Communication Workforce Management Business Leadership

KEY RESPONSIBILITIES The Internal Audit Business Operations Team manages a broad set of operating activities under the direction of the Chief of Staff (CoS) and Chief Operating Officer (COO). The team is a key party in delivering Internal Audit s forward-looking business planning and strategic transformation initiatives through collaborating with each of IA s business units (BUs) to forecast and achieve quantitative and qualitative results for the function. The team manages strategic process improvements, develops reporting, performs analysis and coordinates business-as-usual execution across the following primary areas: Expense and Headcount Management Financial budgeting and forecasts Contingent worker expense management, including spend request, on-boarding and off-boarding processes Process Governance and General Administration Manage enhancement portfolios for select centralized processes within IA Monitor IA employee compliance with mandatory compliance training and system entitlement recertification processes Business Unit Management Coordinate periodic reviews to assess operational performance of IA BUs, including developing, monitoring and reporting on operating KPIs Work with Business Unit Managers (BUMs) and Global Audit Directors to develop operational expertise across the full suite of non-audit activities Business knowledge / Qualifications Undergraduate degree in finance, accounting or other quantitative discipline Minimum of 1-3 years of experience in financial analysis / accounting, operational management, or project / portfolio management Proficient in Microsoft Excel, PowerPoint and Business Intelligence (BI) tools Driven, highly organized and detail-oriented with excellent multi-tasking and follow-through ability Strong interpersonal, verbal and written communication skills Ability to demonstrate good judgement; shares information proactively and escalates potential issues timely / appropriately Solutions and innovation minded with strong analytical and problem-solving skills, including process re-engineering, the ability to organize and analyze large datasets and report results to audiences at varying levels of seniority

Role & responsibilities Implement and monitor systems that drive the key operational performance. This will include and is not limited to capex projects costs and timelines, monitoring cost reduction programs, new customer acquisition, and product price performance amongst other things. Documentation, Collation, and presentation of key data and critical parameters in compact and coherent manner to BU Head office. Weekly Update Collate and analyse weekly update for each plant on customer quality issues, IR related issue, major breakdowns, safety issues. Monthly Update Financial and Operational MIS Reports Highlight the key variances of Top line and bottom line, and tracking make-up plan to achieve the budgeted profitability. Support the BU Head Office in the business performance review analysing reports and highlighting areas of concern and presenting recommendations. Collation of data for performing scenario analysis, competitors performance analysis, and sectoral analysis that aid in providing a robust decision support system to the BU Head Office. Deriving insights from Market Intelligence which includes Economic Indicators, Key Industry trends, Market Size, OEM wise Vehicle Sales mapping, Product Segment wise Market Potential, Developments on technology front especially from European & North American markets Preparing the Competition Analysis & presenting it to management on various factors like: Financials, Investments, Business Operating Model, Product Segments, Pricing, Manufacturing Expansion, Technology Upgradation & Strategic Initiative Internet of Things for Operational Excellence, Digitization of Safety Walk. Usage of year-on-year productivity enhancement methodologies, cost optimization, account mining and VA/ VE