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JLL
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Regional Operation Manager

Regional Operation Manager

JLL

5 - 9 years

0 Lacs

hyderabad telangana

Posted:17 hours ago| Platform: Shine logo

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Skills Required

facility management contract management vendor management performance evaluation budgeting quality management team management client liaison operations management risk management financial management mis reporting compliance management service level agreements policies procedures implementation emergency response planning

Work Mode

On-site

Job Type

Full Time

Job Description

You will lead the JLL management team in the delivery of facility management services, ensuring services are delivered in line with contractual commitments and within budgets. You will conduct competitive tendering exercises to identify suitable specialist subcontractors, carry out comparative analysis, and make recommendations to the Client on the most appropriate subcontractors. Developing Service Level Agreements and assisting the JLL procurement department in closing SLAs between JLL and its vendors will be a key responsibility. You will evaluate the team deployed by vendors on site to ensure the correct level and scale of resources, assess Service Levels and Performance Indicators with the Client representative, and define mechanisms to assess the performance levels of various subcontractors. Setting annual goals for generating savings and advising on future year budgets when requested are important aspects of the role. Maintaining all records related to the performance of facility management operations, ensuring subcontractors meet their commitments on scheduled delivery of trainings, and having a planned, structured, and solution-based approach to the delivery of maintenance services are crucial tasks. Analyzing call outs to understand trends, undertaking strategic initiatives to minimize the same, and gathering cross feedback from subcontractors and staff to improve service levels and satisfaction are key responsibilities. You will train team members on Quality policies and procedures, audit subcontractors on the quality of materials and upkeep of the site, review the performance of JLL staff, and conduct performance appraisals periodically. Liaising with the JLL HR department and Operations Manager, making recommendations for future trainings for the site facility management team, and preparing and reviewing activities on a monthly basis are essential duties. Developing MIS reports for the JLL management team and necessary client reporting, running MMR and QBR with the Client with the help of the Account Director, and ensuring duties are in accordance with the Scope of Work are important aspects of the role. General administration and management, client and business unit liaison, team management, and preparation and submission of reports to the client are part of the responsibilities. Expense tracking oversight, invoice management, assistance in preparing the Annual Budget, formulation and implementation of Policies & Procedures, and technology tools implementation and management are key duties. You will update and implement the Emergency Response plan, respond to after-office-hours facilities assistance, conduct operational audits and ensure compliance. Your performance objectives include meeting or exceeding best practices in service provision through contracts, establishing and adhering to policies & procedures, compliance deadlines, and effectively managing the team. Key skills required for this role include managing a wide range of issues, from strategic contracts management to day-to-day operations, and being highly familiar with the service structure and responses to requests for assistance on Facilities Management issues.,

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Regional Operation Manager