Regional Manager Service North

As the Regional Service Manager at Carrier Commercial Refrigeration, you will play a crucial role in leading the refrigeration service operations to ensure exceptional customer satisfaction, efficient team management, and seamless coordination between service technicians and other departments. Your responsibilities will include overseeing all aspects of service operations, from installations and maintenance to repairs and troubleshooting while upholding the company's standards of quality and safety. You will be responsible for managing service operations efficiently by overseeing installations, maintenance, and repairs for refrigeration units and systems. Ensuring a prompt response to service calls and effective resolution of customer issues will be key in maintaining strong customer relationships. Additionally, you will develop and implement service procedures and policies to enhance efficiency and customer satisfaction. Technical support and troubleshooting will be a crucial part of your role, where you will provide assistance to service technicians in resolving complex technical issues. Staying updated with the latest refrigeration technologies and equipment will be essential to ensure accurate diagnostics, repair, and maintenance procedures are followed. Budget and resource management will also be under your purview, where you will monitor and manage the service department budget, optimize resource allocation, and control costs. Efficient use of service tools, equipment, and inventory will be necessary, along with tracking service expenses and working within budget constraints. Reporting and analytics will play a significant role in your responsibilities, where you will prepare and present service performance reports, analyzing metrics such as response times, repair turnaround, customer satisfaction, and budget adherence. Identifying trends, areas for improvement, and strategic initiatives to enhance service performance will be essential. To qualify for this role, you should have a Bachelor's degree in Business, Engineering, or a related field (a Master's degree is a plus) with 10 to 15 years of experience in commercial Refrigeration Service or related industries. Proven experience in service revenue management, strong analytical skills, knowledge of refrigeration systems, and excellent communication and interpersonal skills are required. Proficiency in CRM systems and data analysis tools, along with a results-oriented mindset and a track record of achieving targets, will be beneficial. Join Carrier Commercial Refrigeration and be a part of our mission to create innovative solutions that improve lives and contribute to a sustainable future. Carrier Commercial Refrigeration is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees.,