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10.0 - 15.0 years
0 Lacs
haryana
On-site
As the Regional Service Manager at Carrier Commercial Refrigeration, you will play a crucial role in leading the refrigeration service operations to ensure exceptional customer satisfaction, efficient team management, and seamless coordination between service technicians and other departments. Your responsibilities will include overseeing all aspects of service operations, from installations and maintenance to repairs and troubleshooting while upholding the company's standards of quality and safety. You will be responsible for managing service operations efficiently by overseeing installations, maintenance, and repairs for refrigeration units and systems. Ensuring a prompt response to service calls and effective resolution of customer issues will be key in maintaining strong customer relationships. Additionally, you will develop and implement service procedures and policies to enhance efficiency and customer satisfaction. Technical support and troubleshooting will be a crucial part of your role, where you will provide assistance to service technicians in resolving complex technical issues. Staying updated with the latest refrigeration technologies and equipment will be essential to ensure accurate diagnostics, repair, and maintenance procedures are followed. Budget and resource management will also be under your purview, where you will monitor and manage the service department budget, optimize resource allocation, and control costs. Efficient use of service tools, equipment, and inventory will be necessary, along with tracking service expenses and working within budget constraints. Reporting and analytics will play a significant role in your responsibilities, where you will prepare and present service performance reports, analyzing metrics such as response times, repair turnaround, customer satisfaction, and budget adherence. Identifying trends, areas for improvement, and strategic initiatives to enhance service performance will be essential. To qualify for this role, you should have a Bachelor's degree in Business, Engineering, or a related field (a Master's degree is a plus) with 10 to 15 years of experience in commercial Refrigeration Service or related industries. Proven experience in service revenue management, strong analytical skills, knowledge of refrigeration systems, and excellent communication and interpersonal skills are required. Proficiency in CRM systems and data analysis tools, along with a results-oriented mindset and a track record of achieving targets, will be beneficial. Join Carrier Commercial Refrigeration and be a part of our mission to create innovative solutions that improve lives and contribute to a sustainable future. Carrier Commercial Refrigeration is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees.,
Posted 3 days ago
10.0 - 15.0 years
0 Lacs
haryana
On-site
As the Regional Service Manager at Carrier Commercial Refrigeration, you will be responsible for leading the refrigeration service operations in the region. Your primary objectives will include ensuring exceptional customer satisfaction, efficient team management, and seamless coordination between service technicians and other departments. You will oversee all aspects of service, from installations and maintenance to repairs and troubleshooting, while upholding the company's standards of quality and safety. Your responsibilities will involve the following key areas: Service Operations Management - Oversee daily service operations, including installations, maintenance, and repairs for refrigeration units and systems. - Ensure prompt response to service calls and effective resolution of customer issues. - Develop and implement service procedures and policies to improve efficiency and customer satisfaction. Customer Relationship Management - Maintain strong customer relationships by delivering high-quality service and ensuring effective communication. - Address customer complaints and feedback promptly, ensuring customer satisfaction and retention. - Develop and execute strategies for customer satisfaction surveys and gather insights for continuous improvement. Technical Support and Troubleshooting - Provide technical support to service technicians and assist in resolving complex technical issues. - Stay updated with the latest refrigeration technologies, troubleshooting methods, and equipment. - Ensure accurate diagnostics, repair, and maintenance procedures are followed. Budget and Resource Management - Monitor and manage the service department budget, optimizing resource allocation and controlling costs. - Ensure the efficient use of service tools, equipment, and inventory, and coordinate with the procurement team for timely stocking. - Track service expenses and work within budget constraints. Reporting and Analytics - Prepare and present service performance reports, analyzing metrics such as response times, repair turnaround, customer satisfaction, and budget adherence. - Identify trends, areas for improvement, and strategic initiatives to enhance service performance. Qualifications - Bachelor's degree in Business, Engineering, or a related field (Master's degree is a plus). - 10 to 15 years" experience in commercial Refrigeration Service or related industries. - Proven experience in service revenue management, preferably in the refrigeration, HVAC, or related industries. - Strong analytical skills with experience in revenue forecasting and budgeting. - Strong knowledge of refrigeration systems, installation, and maintenance processes. - Excellent communication and interpersonal skills. - Proficiency in CRM systems and data analysis tools. - Results-oriented with a track record of achieving or exceeding targets. Join Carrier Commercial Refrigeration and be a part of our mission to create innovative solutions that improve lives and contribute to a sustainable future. Carrier Commercial Refrigeration is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees.,
Posted 1 week ago
4.0 - 8.0 years
0 Lacs
udaipur, rajasthan
On-site
As a Production Supervisor at our manufacturing facility in Udaipur, your primary responsibility will be to oversee and manage the daily production activities on the shop floor. You will be tasked with maintaining production records, planning manpower allocation, and ensuring smooth operations across shifts. Your role will involve coordinating with maintenance and quality teams to address any production or equipment issues, as well as monitoring raw material availability and communicating critical observations to relevant departments. To excel in this role, you must hold a Bachelors/Diploma in Mechanical, Electrical, or Production Engineering, along with at least 4 years of experience in a production or manufacturing environment. A strong understanding of production planning, shop floor activities, and maintenance processes is essential. Your ability to lead and manage manpower effectively, work in rotational shifts, and maintain organized production and machine records will be crucial to your success. Additionally, possessing basic knowledge of maintenance processes and tools, as well as strong organizational, communication, and team management skills, will be beneficial in fulfilling your responsibilities effectively. If you are looking for a dynamic opportunity to contribute to a fast-paced manufacturing environment and demonstrate your skills in production supervision, this role could be the perfect fit for you. Join us in Udaipur and be part of a team dedicated to maintaining cleanliness, discipline, and productivity within the production area while ensuring efficient operations in both day and night shifts on a rotation basis.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As the Assistant Manager - Service at Carrier Commercial Refrigeration, you will play a crucial role in leading the refrigeration service operations to ensure exceptional customer satisfaction, efficient team management, and seamless coordination between service technicians and other departments. Your responsibilities will involve overseeing all aspects of service, including installations, maintenance, repairs, and troubleshooting while upholding the company's standards of quality and safety. In terms of Service Operations Management, you will be responsible for overseeing daily service operations, ensuring prompt responses to service calls, and effective resolution of customer issues. You will also develop and implement service procedures and policies to enhance efficiency and customer satisfaction while managing and expanding the existing service network based on sales forecasts. Team Leadership and Development will be a key aspect of your role, where you will lead, coach, and manage a team of Sales Dealers, Service Franchisees, service technicians, and support staff. You will ensure adherence to quality standards and safety protocols, as well as facilitate hiring, onboarding, and ongoing training for new service team members. In Customer Relationship Management, you will maintain strong customer relationships through the delivery of high-quality service and effective communication. Addressing customer complaints and feedback promptly to ensure customer satisfaction and retention will be essential. You will also develop strategies for customer satisfaction surveys to gather insights for continuous improvement. Your role will also involve providing Technical Support and Troubleshooting by assisting service technicians in resolving complex technical issues. Staying updated with the latest refrigeration technologies, troubleshooting methods, and equipment will be crucial. Ensuring accurate diagnostics, repair, and maintenance procedures are followed is also part of your responsibilities. Budget and Resource Management will require you to monitor and manage the service department budget, optimize resource allocation, and control costs. You will ensure the efficient use of service tools, equipment, and inventory and coordinate with the procurement team for timely stocking. Tracking service expenses and working within budget constraints will be important. Quality Control and Compliance will be another focus area where you will implement and enforce quality standards and regulatory compliance for service operations. Ensuring all safety guidelines and protocols are followed during service activities and conducting routine audits to assess and improve service quality and safety practices will be part of your role. Reporting and Analytics will involve preparing and presenting service performance reports, analyzing metrics such as response times, repair turnaround, customer satisfaction, and budget adherence. You will identify trends, areas for improvement, and strategic initiatives to enhance service performance. To qualify for this role, you should have a Bachelor's degree in Mechanical Engineering or a related field, or equivalent industry experience. Additionally, you should have at least 5 years of experience in a service management role, preferably in the refrigeration, HVAC, or related industry. Strong knowledge of refrigeration systems, installation, and maintenance processes, as well as excellent leadership and team management skills, are required. A proven track record of delivering customer satisfaction, managing budgets effectively, strong analytical skills, and proficiency in service software and tools are also essential. By joining Carrier Commercial Refrigeration, you will be part of a mission to create innovative solutions that improve lives and contribute to a sustainable future. Carrier Commercial Refrigeration is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
The Workshop Manager position at Global Autocraft LLP in Bengaluru is a full-time on-site role where you will oversee all workshop operations. Your responsibilities will include managing a team of technicians, ensuring timely repair and maintenance of vehicles, and maintaining high-quality service standards. To excel in this role, you should possess strong leadership and management skills. An excellent knowledge of automotive repair and maintenance processes is essential. Previous experience in workshop management or a similar role is preferred. Effective communication and interpersonal abilities are crucial for building relationships with both team members and customers. Additionally, problem-solving skills and attention to detail will be key to success in this position.,
Posted 1 month ago
2.0 - 6.0 years
4 - 8 Lacs
Chennai
Work from Office
Whats the role As an Engineer SPI Administrator, you will manage maintenance activities for field, analyzer, and control system instruments (PLC, DCS) in the oil and gas industry using Hexagon Smart Plant Instrumentation (SPI) INTOOLS. This includes preparing JB schedules, loop diagrams, and troubleshooting E2E wiring. You will coordinate with stakeholders, conduct risk assessments, ensure QA/QC, maintain records, and ensure high equipment reliability and plant availability. Additionally, you will lead the INTOOLS project database, managing data merging and claiming within agreed SLAs. Collaborating with engineering, maintenance, operations, and project teams, you will analyze technical data and processes, support a 'First Time Right' culture, and drive initiatives for process simplification and improvement. What youll be doing Perform SPI Admin role, managing technical data and documents for operating units, manufacturing sites, chemical plants, and distribution locations. Assist field engineers/EPCs in implementing and maintaining E2E loop diagrams for field instruments, including user access and troubleshooting globally. Provide SME-level technical support, lead efforts to standardize maintenance strategies, tools, and best practices, and potentially lead FOD assigned sites or data project teams. Create new project databases, merge project data into production databases, and perform quality checks. Update SPI with as-built information from plant changes and in-house projects. Handle user accounts, reserve new FLOCs for projects and plant changes, and review/repair discrepancies between GSAP and SPI. Manage SPI templates, tables, and database cleanup, and support turnkey instrument projects. Review and optimize maintenance strategies, ensure HSSE policy compliance, act as Q/A reviewer, and maintain accurate instrumentation data records in SPI. Support technical assurance to ensure maintenance is carried out according to appropriate technical and mandatory standards. Provide support for Engineering & Maintenance processes related to Onshore & Offshore Assets, driving performance in asset integrity, reliability, costs, and product quality. Establish a proactive approach to knowledge transfer, assure design and technical integrity of production installations, and provide engineering support for operations, commissioning, and troubleshooting. What you bring University Degree in Instrumentation & Control/Electronics & Instrumentation / Electronics / Electrical or related full-time university degree. Significant experience in Smart Plant Instrumentation (SPI) and knowledge level of field instrumentation, control valves, DCS/IPS system, marshalling, junction boxes, etc. Must be familiar with engineering drawings (PEFS, Instrument datasheets) to perform qc checks on the SPI data. Experience in a manufacturing or technical support environment Expert with the use of SPI-2007, CAD and GSAP tools Practical Knowledge of, and since control systems work is governed by many of the International Society of Automation (ISA) standards and the National Electric Code. Knowledge using IN Tools preferred, not required Skill level competency with Microsoft Office suite programs, Word, Excel Demonstrates strong self-motivation, high drive for performance, customer focus, stakeholder engagement, and excellent team working skills. Fully compliant with Group Life Saving Rules. A finisher who delivers against targets and deadlines, works effectively in high-performing teams, and integrates across all levels of the asset. Preferably who have experience in leading teams, processes, and projects, with knowledge of SPI INTOOLS, turnaround and preventive maintenance, minor project design and execution, and integrity management techniques. Familiarity with Lean CI methodology, technical data and document management, SAP PM & MM module implementation, and proficiency in MS Office tools. Ability to multi-task, prioritize, and deliver results independently and through others. Virtual working experience, professional engineering certifications, and understanding of Bow ties, HAZOP, MOC, and LOPA work processes.
Posted 1 month ago
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