Job
Description
Our Story Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items. Your Role As the Zonal Head of the whole West Region (Gujarat, Rajasthan and Maharashtra), you will drive a strategic framework for our regional cafe operations. You’ll oversee critical aspects such as kitchen operations, inventory and demand planning while growing the cloud kitchen operations and overall P&L for the entire west region. Qualifications Graduate/Postgraduate – MBA preferred, especially with a focus on Operations or Hospitality. 10+ years of progressive experience in QSR, café chains, or retail F&B, with at least 5 years in a regional/multi-outlet leadership role. Proven ability to manage multi-city teams and deliver consistent operations at scale. Strong understanding of café workflows (FOH/BOH), food safety norms, and QSR technologies (POS, dashboards, etc.). Experience with high-velocity café brands or tech-enabled food retail is a plus. Ideal Fit Has handled 100+ F&B outlets for Starbucks, Café Coffee Day, Chaayos, Barista, McDonald's, Costa Coffee, Blue Tokai, Third Wave Coffee, or similar in a region. Instead of F&B, in-depth knowledge and experience of fresh category (fruits & vegetables) or hybrid dine-in + delivery formats will also make you a strong candidate. Key Responsibilities City expansion & lead kitchen operations launch: Launch of new cafes across the city as per expansion plan. Lead all cloud kitchen operations across the city with your team. Provide support to the city and central team during the rollout/implementation of newer systems/processes and gather feedback. Inventory Planning and Order Fulfillment Optimization (OPH): Set OPH performance standards, collaborating with operations to optimize operational agility. Develop a long-term inventory strategy that aligns with business expansion and seasonality demands. Drive High performance & customer focused culture: Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs related to speed, reliability, customer experience, cost as per business alignment. Be Structured and agile: Development and implementation of SOPs with a customer first approach. Build a culture of continuous improvement through lean practices, Gemba Kaizen and other productivity improvement tools. Lead Innovations with speed: Find practical and simple solutions to complex problems without sacrificing quality or core functionality. Run experiments that will challenge our assumptions and make Zepto better. You will have the tools to do things that have never been done before and also the freedom to fail fast. Build Versatile and transparent culture: Hire talent with complementary skills, over communicate with ground teams and be always approachable. Work cross functionally with peers who will empower you to do your best work. Work with the owner's mindset: Wear the Zepto badge with pride. We are looking for owners – not employees. You will represent what we stand for and serve as culture carriers. Show more Show less
