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Automotive Mahindra
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Regional Business Manager 45 - MEAL

Regional Business Manager 45 - MEAL

Automotive Mahindra

1 - 8 years

9 - 12 Lacs

Patna

Posted:2 months ago| Platform:

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Skills Required

Training Spare parts Sales Customer satisfaction Automobile components Billing Infrastructure Presales Customer experience Warranty management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Delivering Sales (volume and market share) and customer satisfaction for respective region 1. Sales: Driving Volume Market Share - Demand Generation Overseeing market wise dealer performance to drive volume market share. CX - Ensuring CX at every customer touch point - Pre-sales and Sales. Showroom and Digital Customer journey. Billing - Order availability to ensure timely billing. Ensuring timely billing of desired vehicle. Retail - ETBR handling Activation plan - Enquiry generation, market coverage Hyperlocal digital Dealer initiatives - Driving end to end special initiatives at the ground level, alongside any special schemes/incentives Market activations Ensuring Infrastructure Readiness 2. Service: Customer Experience - Ensuring overseeing across Intello/dashboards/feedback from field respective teams on customer experience and taking corrective actions Process Adherence - Overseeing adherence across assigned dealerships Tools and Equipment - Ensuring Dealership tools and equipment availability Manpower - Ensuring Exclusive RM adequacy and training. Spare parts Warranty Management 3. Ensure proper coordination across Charging teams Experience 5-8 years Industry Preferred Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and atleast 1 year in service/ customer experience Qualifications B. E. / B. Tech, MBA preferred General Requirements

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Regional Business Manager 45 - MEAL