Posted:2 months ago|
Platform:
Work from Office
Full Time
Proactively identify issues and coordinate with relevant internal functions (e.g., client service professionals, legal) for prompt resolution on disputed points within set time-frame parameters. Deliver controls in the process to ensure 100% accuracy and compliance with regulatory rules. Resolve issues in a time-bound fashion and provide regular updates to senior management on BAU, projects, etc. Generate reports and scorecards, present them in operations calls, and provide capacity and contingency planning. Monitor workflow and assist team leaders for equitable distribution of work. Manage internal Service Level Agreements and communicate performance to stakeholders through effective reporting. Work a flexible schedule to accommodate business needs. Required qualifications, capabilities and skills You must possess 7+ years of experience in operations Must hold a Bachelors degree or above Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project Familiarity with a global banks process operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking process and system knowledge required Ability to manage a team of high achievers with diverse experience and skill sets using a strategic approach Inclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the teams activities support Operations in attaining its strategic goals Ability to deal with day-to-day issues as well as planning and executing projects / initiatives Ability to know when a deep-dive approach is appropriate with excellent attention to detail
JPMorgan Chase Bank
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