Home
Jobs
Vuram logo

REF65261F - Assistant Manager - Operations (Recoveries/ Claims)

3 - 6 years

4 - 8 Lacs

Pune

Posted:2 months ago| Platform: Naukri logo

Apply

Skills Required

Business process MS Office suite Business improvement Assistant Manager Operations Claims People management skills Productivity management Management Risk management Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage a complex portfolio of work to ensure business and customer needs are met Manage and report on team performance including staff metrics (e.g., leave, attrition etc), and conduct regular performance reviews and feedback to develop personal performance of direct reports. Hold team members accountable for performance against key metrics, including achievement of financial and efficiency outcomes, and manage underperformance, in line with the current productivity management framework and ways of working. Actively motivate, develop, coach and engage team members to drive results and create a high performing team while showing genuine care in managing an environment of safety and wellbeing. Delivery of agent coaching based on needs identified through analysis of agent data, audits, and agent feedback. Set clear staff and portfolio objectives and targets, articulating clear links to the strategy to provide meaning and purpose to tasks. Analyse relevant metric data and reports to identify trends to continuously drive improvements in business results. Effectively lead and manage change, including through identification and delivery of business improvement opportunity initiatives. Develop and maintain a team performance, risk and quality culture that is customer focused with embedded risk management values Qualifications Graduate in any field. Exceptional verbal and written English communication skills. Minimum 3 years experience in an English-speaking voice-based contact centre account. Experience in a financial

More Jobs at Vuram

Deputy Manager - FPNA

Chennai

7 - 8 yrs
|

INR 6 - 11 Lacs

Deputy Manager - RNA

Gurgaon

2 - 7 yrs
|

INR 8 - 8 Lacs

Senior Executive - Admin

Gurgaon

3 - 6 yrs
|

INR 3 - 7 Lacs

Lead Associate - Accounts Receivable - Night Shift

Hyderabad

1 - 4 yrs
|

INR 7 - 11 Lacs

Azure / Cloud Security- Consultant - Information Security- Mumbai

Mumbai

8 - 14 yrs
|

INR 13 - 18 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Process Interview Now

My Connections Vuram

Download Chrome Extension (See your connection in the Vuram )

chrome image
Download Now
Vuram
Vuram
www.vuram.com

Information Technology and Services

San Francisco

51-200 Employees

193 Jobs

    Key People

  • Srinivasan P

    CEO

  • Ramakrishnan S

    CTO

RecommendedJobs for You

Vuram logo

REF65261F - Assistant Manager - Operations (Recoveries/ Claims)

Vuram

Pune

Amazon logo

Manager I, Operations, ROC

Amazon

Hyderabad

Apraava Renewable Energy logo

Assistant Manager - Operations (Renewables)

Apraava Renewable Energy

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

DMart logo

DMart - Hiring For Senior Floor Officer

DMart

Nagpur, Yavatmal, Amravati

Teleperformance (TP) logo

Operations Manager - Travel

Teleperformance (TP)

Thane

Omega Healthcare logo

Deputy General Manager - Delivery

Omega Healthcare

Tiruchirapalli

WNS Holdings logo

Senior Group Manager Operations

WNS Holdings

Pune

WNS Holdings logo

Senior Group Manager Operations REF B Insurance

WNS Holdings

Bengaluru

WNS Holdings logo

REF Z Senior Group Manager Process Training (Travel)

WNS Holdings

Hyderabad, Belapur, Airoli

K12 Techno Services logo

Operations Manager

K12 Techno Services

Bengaluru