Recovery Executive

Job Title: Card Collection Recovery Executive Department: Collections / Recovery Location: Lajpat Nagar New Delhi Reporting to: Collections Manager / Recovery Head Job Purpose: To manage and recovery rdue payments on banking cards (credit/debit/prepaid) by communicating with delinquent customers, ensuring compliance with regulatory and internal policies while minimizing loss to the bank. Key Responsibilities: Contact delinquent customers via calls, emails, or field visits to recover overdue card payments. Negotiate and persuade customers to settle dues through structured payment plans or settlements. Maintain accurate and timely records of communication, follow-ups, and recovery status in the system. Monitor assigned accounts to identify outstanding debts and take appropriate recovery actions. Coordinate with legal, risk, and collections teams for escalated accounts or legal recovery actions. Follow RBI and internal compliance guidelines while dealing with customers. Prepare daily/weekly/monthly recovery reports and performance updates. Ensure a customer-centric yet firm approach to maintain the bank’s reputation and reduce delinquencies. Key Skills and Competencies: Strong communication and negotiation skills Knowledge of banking products and card recovery processes Good understanding of regulatory and compliance standards Basic data entry and reporting skills (Excel, CRM systems) Ability to work under pressure and meet recovery targets Customer-oriented with problem-solving abilities Qualifications and Experience: ·        Graduate in any discipline (Commerce/Finance preferred) ·        6–1 years of experience in collections, preferably in card recovery ·        Familiarity with banking collection tools and software is a plus Working Conditions: May require field visits and flexible work hours based on recovery needs Target-driven role with performance-linked incentives (optional)