Job Title: Telecaller Location: J 40 , First Floor ,Near home saaz,Lajpat nagar Part 2 Job Type: Full-Time Industry: BPO / Finance / Banking Experience: 0–3 years (Freshers can apply) Job Summary: We are looking for enthusiastic and goal-driven Telecallers for both collections and sales profiles. The ideal candidates will be responsible for contacting customers to recover overdue payments and to promote/sell products or services, while maintaining a professional and customer-friendly approach. Key Responsibilities: Collections: Call customers with pending payments or overdue bills. Inform them of their outstanding balances and payment deadlines. Negotiate payment terms and resolve any queries or issues. Maintain daily call records and update payment status in the system. Follow up consistently and escalate unresolved cases as needed. Sales: Make outbound calls to potential customers to promote products/services. Understand customer requirements and provide suitable solutions. Close sales deals over the phone and meet daily/monthly targets. Build and maintain positive customer relationships. Record customer details, feedback, and lead status accurately Record customer details, feedback, and lead status accurately. Requirements Minimum Qualification: 10th pass / 12th pass Good communication skills
Designation: CCE Experience: 0 to 2 Years Process: Collection / Recovery (Banking/NBFC/Telecom) Location: South Delhi (Lajpat Nagar Part-2) Job KPI :- * Manage large amounts of outbound calls in a timely manner * Follow communication "scripts" when handling different topics * Identify customers' needs, clarify information, and research every issue and provide solutions and/or alternatives * Seize opportunities to upsell products when they arise * Build sustainable relationships and engage customers by taking the extra mile * Keep records of all conversations in our call center database in a comprehensible way * Frequently up skill trainings/refreshers for improvement in performance. * Meet personal/team qualitative and quantitative targets * Target based calling with major focus on conversion Requirements * Qualification Minimum 12th Pass * Basic Computer Knowledge * Fresher & Experience Both can also apply * Track record of performance in OB set up preferably collections * Strong Telephonic and verbal communication skills along with active listening * Customer focus and adaptability to different personality types * Ability to multi-task, set priorities and manage time effectively Basic Criteria:- Office Reporting Time 9.15 AM & Login Time 9.30 to 6.30 Working Days 26 we are Sunday working rotational 4 week off
We want telesales executive for Bjaj Insta EMI card sales
We prefer boys for night shift and girls for day shift
Required DRA Tele callers and Field Executives with minimum 1 Year of Work experience
Need DRA Field Executives for North and West Location
Job Title: Card Collection Recovery Executive Department: Collections / Recovery Location: Lajpat Nagar New Delhi Reporting to: Collections Manager / Recovery Head Job Purpose: To manage and recovery rdue payments on banking cards (credit/debit/prepaid) by communicating with delinquent customers, ensuring compliance with regulatory and internal policies while minimizing loss to the bank. Key Responsibilities: Contact delinquent customers via calls, emails, or field visits to recover overdue card payments. Negotiate and persuade customers to settle dues through structured payment plans or settlements. Maintain accurate and timely records of communication, follow-ups, and recovery status in the system. Monitor assigned accounts to identify outstanding debts and take appropriate recovery actions. Coordinate with legal, risk, and collections teams for escalated accounts or legal recovery actions. Follow RBI and internal compliance guidelines while dealing with customers. Prepare daily/weekly/monthly recovery reports and performance updates. Ensure a customer-centric yet firm approach to maintain the bank’s reputation and reduce delinquencies. Key Skills and Competencies: Strong communication and negotiation skills Knowledge of banking products and card recovery processes Good understanding of regulatory and compliance standards Basic data entry and reporting skills (Excel, CRM systems) Ability to work under pressure and meet recovery targets Customer-oriented with problem-solving abilities Qualifications and Experience: · Graduate in any discipline (Commerce/Finance preferred) · 6–1 years of experience in collections, preferably in card recovery · Familiarity with banking collection tools and software is a plus Working Conditions: May require field visits and flexible work hours based on recovery needs Target-driven role with performance-linked incentives (optional)
Urgent hiring We Provide Work From Home after 1 Month We have night shift for Boys
A BPO Collection Executive plays a crucial role in managing and recovering outstanding debts from clients or customers. Here's a breakdown of the job: Key Responsibilities: - Contacting Debtors: Reach out to individuals or businesses with overdue payments to negotiate settlements and develop repayment plans. - Record Keeping: Maintain accurate records of collection activities, including interactions with debtors and payment agreements. - Collaboration: Work with internal departments, such as finance and customer service, to resolve disputes and streamline debt recovery processes.
We are looking for a motivated and customer-focused Collection Telecaller to join our team. The primary responsibility is to contact customers with overdue accounts, remind them of pending payments, and ensure timely collection while maintaining professionalism and adhering to company policies. Key Responsibilities:Make outbound calls to customers with outstanding dues. Remind customers of their payment due dates and amounts. Negotiate payment plans or settlements within company guidelines. Maintain accurate and detailed records of all collection calls and customer interactions. Follow up with customers regularly until payment is received. Resolve customer queries related to billing or payment status. Escalate unresolved issues to the appropriate department or supervisor. Meet daily, weekly, and monthly collection targets. Adhere to all compliance and legal guidelines related to debt collection. Maintain a polite and respectful attitude, even in difficult conversations.
Urgent hiring for Telesales executive Salary - 12000 to 16000 + Incentive Location - B-15, sector 57 Noida Konexions Back office Qualification - Graduation also perusing final year Experience - 6 Months - 1 year Immediate joiner required HR - Nidhi Prajapat 8130084025
esponsibilitiesContact customers via phone, email, or mail to collect outstanding debts Negotiate payment plans and repayment schedules with customers Resolve disputes or conflicts related to payments Maintain accurate records of customer interactions and transactions Monitor customer accounts to ensure timely payments and prevent overdue debts Identify and address any issues or reasons for non-payment Collaborate with the finance team to implement strategies for faster collections Provide regular reports on collection activities and outstanding debts QualificationsProven experience as a collections executive or similar role Excellent communication and negotiation skills Ability to handle difficult situations and resolve conflicts Strong attention to detail and accuracy Good knowledge of debt collection laws and regulations Proficient in using collection software and CRM systems Ability to work independently and meet collection targets Bachelor's degree in finance or a related field is preferred SkillsStrong communication and interpersonal skills Negotiation and persuasion skills Problem-solving and conflict resolution skills Attention to detail and accuracy Knowledge of debt collection laws and regulations Proficiency in using collection software and CRM systems Ability to work independently and meet collection targets
The Debt Collection Team Leader is responsible for supervising, motivating, and guiding a team of collection executives to achieve monthly recovery targets. The role involves performance monitoring, process improvement, coaching, and ensuring compliance with company policies and regulatory guidelines. Key ResponsibilitiesTeam Management & SupervisionLead and manage a team of collection agents to meet daily, weekly, and monthly recovery targets. Allocate portfolios and monitor workload distribution. Conduct daily briefings, performance reviews, and one-on-one coaching sessions. Performance MonitoringTrack team performance against KPIs (contact rate, recovery %, roll rate, productivity). Review calling quality and ensure adherence to scripts and processes. Prepare MIS reports and provide insights to senior management. Collection OperationsOversee outbound calling, follow-ups, skip tracing, and field visit coordination. Resolve escalated customer issues related to overdue accounts. Analyze past-due accounts to strategize recovery action plans. Compliance & QualityEnsure collection efforts follow legal guidelines, company policies, and fair collection practices. Monitor call quality and ensure proper documentation in systems (CRM, collection tools). Conduct refresher training on compliance, communication skills, and negotiation techniques. Process ImprovementIdentify gaps in the collection process and recommend improvement strategies. Implement best practices to enhance recovery efficiency. Work with cross-functional teams (legal, risk, customer service) on complex cases. Reporting & CommunicationGenerate daily/weekly/monthly reports on team performance and recovery trends. Present insights, risks, and recommendations to leadership. Communicate company updates, policy changes, and targets to the team. Skills & CompetenciesStrong leadership and team-management abilities. Excellent communication and negotiation skills. Knowledge of collection strategies, regulatory guidelines, and portfolio management. Ability to analyze data and drive performance improvements. Problem-solving attitude with customer handling experience. Proficiency in MS Excel, CRM systems, and collection software. QualificationsBachelor’s degree (preferred in Business, Finance, or related field). 3–6 years of experience in debt collection/recovery. Minimum 1–2 years of experience in a supervisory/team leader role. Key Performance Indicators (KPIs)Recovery rate (current bucket & flow rate). Resolution of delinquent cases. Agent productivity & call quality. Compliance adherence. Portfolio aging improvement.
Job Description: EMI Collections Executive (Telecalling) Role Summary: We are seeking a dedicated and customer-focused EMI Collections Executive to manage payment follow-ups for customers who have availed loans from banks. The ideal candidate will handle outbound calls, remind customers of their EMI due dates, resolve basic queries, and ensure timely collection of payments in a professional manner. Key Responsibilities: Make outbound calls to customers with pending or upcoming EMIs for their bank loans. Politely remind customers about due dates and assist them in completing their payments on time. Provide clear information regarding outstanding amounts, payment methods, and any applicable charges. Handle customer inquiries, objections, or concerns with patience and professionalism. Maintain accurate records of calls, payment commitments, and follow-up actions. Work closely with the collections team to ensure targets are met. Escalate complex cases or non-responsive customers to the senior team as required. Required Skills: Strong communication and telecalling skills. Basic understanding of EMI, loan processes, and banking terms. Ability to handle difficult conversations calmly. Good listening skills and attention to detail. Familiarity with CRM or calling software is an added advantage. Qualifications: Minimum 12th pass; graduation preferred. Experience in collections, telecalling, or banking processes is a plus.