Receptionist

1. Front Desk Operations

• Greet and guide patients and visitors courteously, maintaining a warm and professional environment.
  
• Register new and returning patients in the Hospital Information System (HIS) with complete, accurate details.
  
• Manage check-in/check-out for outpatient, inpatient, and diagnostic services.
  

2. Appointments & Enquiries

• Schedule, confirm, and reschedule doctor appointments (walk-in, phone, or online).
  
• Provide information on doctors schedules, hospital services, billing counters, and facilities.
  
• Answer phone calls promptly, route them to the correct department, and record messages when needed.
  

3. Billing & Cash Handling

   (if assigned)
   
• Collect consultation/registration fees and issue receipts.
  
• Reconcile daily cash/UPI/credit card transactions and submit reports to the Finance team.
  

4. Customer Service & Coordination

• Assist patients with forms, insurance pre-authorization, and basic documentation.
  
• Handle patient concerns politely and escalate complex issues to the Patient Relations team.
  
• Coordinate with nursing, housekeeping, and security for smooth patient flow.
  

5. Compliance & Administration

• Maintain confidentiality of patient records and personal information.
  
• Follow Khor Hospital’s SOPs, NABH guidelines, and data privacy norms.
  
• Keep the reception area clean, organized, and welcoming at all times.
  

Qualifications & Skills

• Education:

  Graduate in any discipline (Hospitality, Commerce, or Healthcare preferred).

• Experience:

  0–2 years in hospital, hospitality, or customer service; prior healthcare experience is an advantage.

• Technical Skills:

• Basic computer literacy—MS Office, email, and Hospital Information System (HIS).
  
• Familiarity with appointment scheduling software.
  

• Soft Skills:

• Excellent verbal and written communication in English and local language (Marathi/Hindi).
  
• Pleasant personality, empathetic attitude, and strong interpersonal skills.
  
• Ability to multitask and remain calm under pressure.
  

Key Performance Indicators (KPIs)

• Patient and visitor satisfaction scores.
  
• Accuracy of patient registration and appointment scheduling.
  
• Average response time to calls and walk-in queries.
  
• Compliance with hospital service and hygiene standards.