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1.0 - 6.0 years
1 - 2 Lacs
Chennai
Work from Office
Role:- Front Office Executive Location:- Saidapet, Chennai What Youll Do: - To coordinate registration of new patients. To take all necessary demographical details about the patients like Name & Address and Source to visit the hospital. To prepare the file, O.P.D Card and provide U.H.I.D. No. to the Patients. To guide & direct the patient for the further process. To coordinate with the doctors / consultants. To answer queries of patient and provide details about the Doctors and Hospitals. To handle the admission, billing and coordinate in the absence of any person of reception. To deal with the people who visit the hospital and solve their queries. To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same. To maintain appropriate departmental documentation. To treat all communication about patients, staff, and other organizational business confidentially. To be involved in quality Assurance / Quality control activities. To perform all the jobs as may be assigned due to exigencies of work. Participation in Continuous Quality Improvement. What We Are Looking for: Any Degree What We Offer: Competitive salary and benefits package Opportunities for professional development and career growth A collaborative and inclusive work environment Mandatory Skills Billing & Communication Location Saidapet, Chennai Department Front Office
Posted 4 days ago
0.0 - 3.0 years
2 - 3 Lacs
Gurugram
Work from Office
Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.
Posted 1 week ago
1.0 - 6.0 years
0 - 1 Lacs
Kolkata
Work from Office
Adhere billing process guidelines Review claims, Verify coverage Assist with inquiries Prepare claim forms & documents & timely claim processing Record Keeping & upload files on the portal Assist pre-authorizations Resolve billing issues/escalation Required Candidate profile Any graduation or BBA/BHA min. 1 year Billing Experience is preferred Please Email your resume at hr@jimsh.org
Posted 3 weeks ago
2 - 3 years
0 - 2 Lacs
Chennai
Work from Office
Greetings from Chennai Fertility Center, Responsible for collection of the amounts dues from the patients/ customers. Receiving the billing details (Discharge card) from respective wards, processing and finalizing bills for patient At the time of patients discharge, outstanding amounts will be collected from the patient and billing clearance will be issued to discharge the patients. Verifying the billing cards on a day-to-day basis for all patients. If any items were not updated, the same will be updated immediately in HIS. To check the figure before handing over cash to any person. Should check and tally his cash daily. Must be organized, detailed, focused and systematic in his working. Consultation will be charged and collecting the payments, all types of investigations and procedures will be charged based on the request from the Doctors. OP daily collections will be submitted to the Manager on a daily basis with reports. Respond to the queries instantly raised by the patients or their accomplice. Inform the billing manager the daily collection and dues. Update the manager on the approval received from insurance companies, TOAs, towards the patients treatment and pending status. Maintenance of all documents for the Insurance claims. Handling all queries, related to the final bill. Work Location : STREET NO: 8, EN 52, Sector V, Bidhannagar, Kolkata, West Bengal 700091 Food and Accommodation's will be provided Interested candidates can forward their resume to hr.cfcmultispecialityhospitals@gmail.com Regards, Antony Human Resources 9600712771
Posted 1 month ago
10 - 15 years
1 - 2 Lacs
Mumbai
Work from Office
Role & responsibilities 40.1 Should conduct department Induction Program for the newly recruited Front Office staff for 10 days and give the feedback to AGM Operation & Manager Customer Care. 40.2 Should Liaison with AGM Operations & Manager Customer Care for the deployment of the newly recruited Front Office staff. 40.3 Should Evaluate and maintain records of training of newly recruited front office staff. 40.4 Should plan and schedule monthly training for the Frontoffice Staffs. 40.5 Should submit training calendar and training evaluation every quarterly to HR Department as approved by AGM Operation / Manager Customer Care. 40.6 Should identify the training needs for the Front Office staffs in consultation with AGM Operation / Manager Customer Care. 40.7 Should conduct training programs regularly on weekly basis. 40.8 Should provide training in case of any new equipment is installed in the department for smooth functioning of work process. 40.9 Should Evaluate and maintain the records of the weekly training of front office staff. 40.10 Should check all the operational records maintained by the Front Office and update the same. 40.17 Should Ensure that proper cleanliness and hygiene is maintained in the hospital. 40.18 Should Handle patient grievance related to OPD/billing and resolve it. 40.19 Should prepare duty roster for the Front Office staff. 40.20 Should Update the SOP of front office regularly. 40.21 Should do monthly analysis and evaluation of the departmental quality objective and quality parameters in consultation with AGM Healthcare / Manager Customer Care. 40.22 Should monitor the quality objective and quality parameters on weekly basis to achieve the set target. 40.23 Should take daily rounds of all front office counters. 40.24 Should supervise and monitor the staffs on counter and give the feedback to AGM Healthcare / Manager Customer Care in case of need of improvement in training. 40.25 Should Supervisee the Front Office in OPD/IPD and as and when required. 40.26 Should handle the responsibilities of Manager Customer Care in case of leave. 40.27 Any other task as deemed appropriate by the AGM Healthcare & Manager Customer Care. Supervised by : AGM Healthcare / Manager - Customer Care Supervises : Executive/Supervisor/ Sr Asst & Asst Customer Care Qualification : Any Graduate preferably Diploma is Healthcare with 8 to 10 years of experience
Posted 1 month ago
2 - 3 years
3 - 4 Lacs
Gurgaon
Work from Office
Urgent opening for IPD & OPD at Apollo Experience - 2 yrs to 3Yrs Qualification - Any Graduate Contract - 9599666855 or Email - sakshi@talentarise.com
Posted 2 months ago
1 - 4 years
3 - 4 Lacs
Bengaluru
Work from Office
Role: Hospital Desk Executive Hospital Desk Executive will be the Single point of contact at the Hospital for the Medi Assist Raksha Prime Service. Roles and Responsibilities Close Coordination with the Hospitals and the Medi Assist Internal Stake Holders for patients best discharge experience. Collaborate with the operations team to ensure timely and accurate data processing. Ensure maximum discharges are happening through the Raksha Prime Services. Use relevant tools and MIS tools to organize data for reporting purposes. Qualification : Bachelor's/Masters Degree in the field of Pharmaceutical/Hospital Management/Medical Sciences/Insurance (but not Mandatory) Experience: 2-3 Years Experience Hospital/Medical/Health Insurance service. Candidates with experience in Hospital IP/OPD/Floor Management. Skill(s) required: Communication Skills (Written and Oral). Customer Centricity, Empathy. Basic Understanding of the Health Industry. MS Excel/Google Sheets. Mobile to go around multiple hospitals basis the business requirements.
Posted 2 months ago
2 - 7 years
2 - 4 Lacs
Faridabad
Work from Office
Role & responsibilities Greeting and Directing Patients Appointment Scheduling Patient Registration and Check-In Handling Phone Calls Billing and Payments Medical Records Management Customer Service Coordination with Medical Staff General Administrative Duties Emergency Response Knowledge of Hospital Policies and Procedures Multitasking and Prioritization Technical Proficiency Preferred candidate profile Candidate from Hospital background and who has handled front office profile. Perks and benefits
Posted 2 months ago
2 - 5 years
2 - 4 Lacs
Manesar
Work from Office
Roles and Responsibilities Handle patient registration, billing, and insurance claims processing at the front desk. Provide exceptional guest relations by ensuring a warm welcome to patients and visitors. Coordinate with various departments for smooth patient care services. Maintain accurate records of patient interactions, appointments, and medical history updates. For inquiries, kindly reach out to - Mr. Hament, at 7011324972 or via email at hament.gautam@fortishealthcare.com
Posted 3 months ago
1 - 5 years
2 - 7 Lacs
Mumbai Suburbs, Navi Mumbai, Mumbai (All Areas)
Work from Office
- Communicating with patients to determine their needs and identify a path toward treatment and progress. - delivering reports on patient progress, setbacks, and overall status. Required Candidate profile - Excellent communication skills. - Excellent customer service skills.
Posted 3 months ago
1 - 6 years
3 - 5 Lacs
Delhi, Noida
Work from Office
Role & responsibilities Appointment and admission of patients: Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers Registration: Complete the registration process in a timely and accurate manner Ensure the weekly rooster of OPD doctors is updated, especially doctors on leave Keep management informed about all important information/doctors and patients concerns, escalating to the right authority Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift. MIS: Maintain and generate process related data as and when required by the HOD Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience Provide patients with information regarding advised investigations and procedures Assist and direct patients that have come in for health check up Manage and record time spent by patient as mentioned in the standard operating procedure Co-ordinate for timely delivery of the report at the designated counter Maintain service standards as specified in the standard operating procedure Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis Interface with SRL Lab and other diagnostic areas for patients investigation reports Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface Proactively distribute feedback forms and seek suggestions from patients/attendants Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile Effectively utilize all communication systems Adhere and contribute to cordial inter and intra team relations Complete any other ad-hoc task assigned by the concerned superior Preferred candidate profile 1 – 6 years of relevant experience
Posted 3 months ago
3 - 6 years
2 - 3 Lacs
Ghaziabad, Greater Noida, Noida
Work from Office
Role & responsibilities Reception Duties: Greet and assist patients, visitors, and staff with professionalism and warmth. Provide a positive first impression of the hospital. Appointment Management: Schedule, reschedule, and confirm patient appointments. Coordinate with medical staff to ensure timely and accurate appointment scheduling. Patient Check-In/Check-Out: Manage the check-in and check-out process for patients. Verify patient information and update records as necessary. Information Handling: Provide information about hospital services, procedures, and policies. Answer general inquiries and direct patients to appropriate departments. Administrative Tasks: Perform general administrative duties, including managing phone calls, processing paperwork, and maintaining patient records. Ensure all documentation is accurate and up-to-date. Billing and Payments: Assist with billing processes and payment collection. Provide information on insurance and payment options to patients. Compliance: Ensure adherence to hospital policies and procedures, including patient confidentiality and data protection regulations. Coordination: Collaborate with medical and administrative staff to facilitate smooth operations and effective communication. Handle patient referrals and follow-up as needed. Problem Solving: Address patient complaints and concerns promptly and effectively. Escalate issues to supervisors or relevant departments as required. Preferred candidate profile Education: High school diploma or equivalent. An associate degree or higher education in business administration or a related field is a plus. Experience: Previous experience in a front office or fresher is preferred. Experience in a healthcare setting is an advantage. Skills: Excellent interpersonal and communication skills. Proficiency in office software (e.g., MS Office) and experience with front desk management systems. Attributes: Professional demeanor, strong organizational skills, and attention to detail. Ability to handle multiple tasks and maintain composure in a fast-paced environment. Perks and benefits As per company's norms
Posted 3 months ago
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