Role & responsibilities Monitoring vitals, prescribing under consultant supervision Coordinating with nursing and paramedical staff Reporting to consultants
Position - Tech Lead Objectives of this role Leading and mentoring a team of software developers, providing technical guidance, feedback and support. Collaborating with stakeholders to understand project requirements and define technical solutions. Designing and architecting scalable, maintainable and efficient software systems. Implementing best practices, coding standards and quality assurance processes within the team. Participating in code reviews, ensuring adherence to coding standards and best practices. Troubleshooting, resolving technical issues and addressing challenges in project implementation. Serving as a technical expert and advocate for innovation and continuous improvement within the team and company. Your tasks Analyse project requirements and feasibility and develop technical diagrams. Lead the planning, design and implementation of software solutions, ensuring alignment with project goals and objectives. Provide technical leadership and guidance to team members, fostering a collaborative and supportive team culture. Collaborate with cross-functional teams, including product managers, designers and QA engineers, to deliver high-quality software products. Design software systems, considering scalability, performance and security needs. Conduct technical reviews of third-party tools, frameworks and technologies. Identify technical debt and areas for improvement, implementing solutions to enhance code quality and maintainability. Monitor project progress and provide regular updates to stakeholders. Stay updated on emerging technologies, industry trends and software development methodologies. Required skills and qualifications Bachelors degree in Computer Science, Software Engineering or a related field. 7+ years of experience as a technical lead or a similar role in software development. Strong technical expertise in software development, including proficiency in programming languages, frameworks and technologies relevant to the project. Experience with agile project management, development methodologies and tools. Experience with cloud technologies and architectures (e.g. AWS, Azure, Google Cloud). Knowledge of database administration, system architecture and design and network administration. Excellent leadership and communication skills, with the ability to motivate the team. Detail-oriented with solid problem-solving and analytical abilities. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities. Preferred skills and qualifications Master’s degree in Computer Science, Engineering or a related field. Relevant certification in project management or technical leadership (e.g. AWS Certified Solutions Architect, Scrum Master). Experience in leading distributed or remote development teams. Familiarity with DevOps practices and tools for continuous integration and delivery. Knowledge of emerging technologies and industry trends in the Indian tech landscape.
Prepare and administer radiopharmaceuticals to patients under prescribed protocols. Operate gamma cameras, PET/CT, SPECT, and other nuclear medicine imaging systems. Position patients accurately and ensure proper imaging technique for quality results. Monitor patients for adverse reactions and ensure safety standards are followed. Perform quality control tests on equipment and maintain calibration records. Maintain accurate patient records, imaging data, and procedural documentation. Adhere to radiation safety protocols and ALARA (As Low As Reasonably Achievable) principles. Assist in clinical research, diagnostic reporting, and multidisciplinary team discussions when required. Provide compassionate care and clear communication to patients regarding procedures.
Equipment Installation & Commissioning Install and set up new medical equipment (e.g., ventilators, monitors, imaging devices) in coordination with vendors. Conduct acceptance testing and ensure user training before clinical use. Preventive & Corrective Maintenance Develop and follow a preventive maintenance schedule for all medical devices. Perform troubleshooting and repair to minimize downtime and maintain optimal performance. Maintain detailed service logs and maintenance history. Calibration & Quality Assurance Calibrate equipment per manufacturer guidelines and hospital SOPs. Ensure devices meet safety, accuracy, and performance standards. Inventory & Asset Management Maintain an updated asset register of all biomedical equipment. Track warranties, service contracts, and renewal of Annual Maintenance Contracts (AMC). Vendor & Contractor Coordination Liaise with equipment suppliers, OEMs, and service engineers for repairs, upgrades, and spare-part procurement. Negotiate and monitor service-level agreements. Compliance & Documentation Adhere to NABH, ISO, AERB, and other regulatory standards. Maintain documentation for internal/external audits and statutory requirements. User Training & Support Train nursing and clinical staff on proper equipment operation and basic troubleshooting. Provide 24/7 on-call support for critical equipment breakdowns.
Preventive & Corrective Maintenance Carry out regular inspection and servicing of electrical, plumbing, HVAC, lifts, generators, RO plants, firefighting systems, and other hospital utilities. Respond promptly to breakdowns or emergency repair calls to minimize downtime. Equipment & Asset Management Maintain inventory of tools, spare parts, and critical equipment. Ensure calibration and upkeep of non-clinical equipment (e.g., boilers, compressors, water treatment units). Coordinate with biomedical engineering for medical equipment support. Safety & Compliance Adhere to NABH, local municipal, electrical safety, and fire-safety norms. Conduct periodic fire drills and maintain fire-extinguisher and hydrant systems. Keep documentation ready for internal and external audits. Vendor & Contractor Coordination Supervise external service providers (e.g., lift maintenance, HVAC AMC, electrical contractors). Review service reports and ensure timely completion of outsourced work. Administrative Duties Maintain daily maintenance logs and generate monthly performance reports. Plan and execute preventive maintenance schedules. Manage maintenance budget and recommend cost-saving measures.
Admission & Interim Billing Open and maintain patient files at admission. Generate daily/interim bills and share updates with patients or attendants. Final Billing & Discharge Verify all charges from nursing, pharmacy, diagnostics, and consultants. Prepare and issue final bills; ensure clearance before discharge. Coordinate with wards/doctors to close pending orders or documentation. Insurance / TPA Processing Handle pre-authorization, approvals, and final settlements for insured patients. Submit and track documents for cashless claims to avoid discharge delays. Cash & Payment Management Collect payments (cash/UPI/credit card), issue receipts, and reconcile daily collections. Prepare handover reports for finance and audit purposes. Audit & Compliance Maintain complete billing records for internal/external audits and statutory compliance (e.g., GST). Follow NABH and hospital SOPs; safeguard patient data privacy. Customer Interaction Explain billing details to patients/relatives clearly and empathetically. Resolve billing queries or escalate promptly to the Billing Manager.
Patient Billing & Invoicing Prepare and verify inpatient, outpatient, day-care, and diagnostic bills. Ensure all services, procedures, and consumables are correctly captured in the Hospital Information System (HIS) Issue interim bills for long-stay patients and final bills on discharge. Insurance / TPA Coordination Process pre-authorizations, approvals, and final settlements with insurance companies and TPAs Liaise with the insurance desk for claim queries and timely submissions. Cash & Payment Management Collect payments, issue receipts, and reconcile daily cash/UPI/credit card transactions. Deposit collections as per finance protocols. Audit & Compliance Maintain accurate billing records for internal and external audits. Follow NABH, GST, and other regulatory guidelines. Customer Service Explain billing details to patients and families with clarity and empathy. Address billing disputes promptly and professionally.
Front Desk Operations Greet and guide patients and visitors courteously, maintaining a warm and professional environment. Register new and returning patients in the Hospital Information System (HIS) with complete, accurate details. Manage check-in/check-out for outpatient, inpatient, and diagnostic services. Appointments & Enquiries Schedule, confirm, and reschedule doctor appointments (walk-in, phone, or online). Provide information on doctors schedules, hospital services, billing counters, and facilities. Answer phone calls promptly, route them to the correct department, and record messages when needed. Billing & Cash Handling (if assigned) Collect consultation/registration fees and issue receipts. Reconcile daily cash/UPI/credit card transactions and submit reports to the Finance team. Customer Service & Coordination Assist patients with forms, insurance pre-authorization, and basic documentation. Handle patient concerns politely and escalate complex issues to the Patient Relations team. Coordinate with nursing, housekeeping, and security for smooth patient flow. Compliance & Administration Maintain confidentiality of patient records and personal information. Follow Khor Hospital’s SOPs, NABH guidelines, and data privacy norms. Keep the reception area clean, organized, and welcoming at all times. Qualifications & Skills Education: Graduate in any discipline (Hospitality, Commerce, or Healthcare preferred). Experience: 0–2 years in hospital, hospitality, or customer service; prior healthcare experience is an advantage. Technical Skills: Basic computer literacy—MS Office, email, and Hospital Information System (HIS). Familiarity with appointment scheduling software. Soft Skills: Excellent verbal and written communication in English and local language (Marathi/Hindi). Pleasant personality, empathetic attitude, and strong interpersonal skills. Ability to multitask and remain calm under pressure. Key Performance Indicators (KPIs) Patient and visitor satisfaction scores. Accuracy of patient registration and appointment scheduling. Average response time to calls and walk-in queries. Compliance with hospital service and hygiene standards.