Quality Manager & MR

Key Responsibilities

• Quality Management System (QMS):

  • Serve as the

    Management Representative (MR)

    for IATF 16949 and ISO 9001.
  • Plan, implement, and monitor QMS compliance across the organization.
  • Coordinate internal and external audits, including certification, surveillance, and customer audits.
  • Ensure timely closure of non-conformities and implementation of corrective/preventive actions (CAPA).
  • Liaise with certification bodies and manage audit schedules, documentation, and readiness.

• Product Quality Assurance:

  • Develop and implement quality control procedures to ensure that all rubber components meet or exceed customer and industry standards for

    quality, safety, and performance

    .
  • Conduct root cause analysis and resolve quality issues through structured problem-solving methods (e.g., 8D, 5-Why, Fishbone).
  • Oversee incoming material inspection, in-process controls, and final product verification.

• Supplier Quality Management:

  • Audit and evaluate suppliers to ensure adherence to company quality requirements.
  • Collaborate with suppliers to resolve quality concerns and drive continuous improvement initiatives.

• Cross-functional Collaboration:

  • Work closely with production, design, and R&D teams to integrate quality standards into product development and manufacturing processes.
  • Provide training and mentorship to production staff on quality tools, procedures, and documentation requirements.

• Data Management & Improvement:

  • Monitor and analyze quality KPIs such as rejection rates, customer complaints, and yield.
  • Maintain accurate quality documentation, including inspection reports, SOPs, FMEAs, control plans, and PPAP submissions.
  • Drive continuous improvement projects using tools like SPC, FMEA, DOE, and Six Sigma methodologies.

• Customer Focus:

  • Establish strong relationships with customers to understand and meet their quality expectations.
  • Manage customer complaints and lead resolution activities to ensure customer satisfaction.