Quality Manager -Health care

• Work with Management, Clinicians & Non-Clinicians to monitor and ensure preparation for accreditation of all services.
• Support a culture that enables staff to understand and comply with quality, risk and patient safety guidelines to meet relevant accreditation standards and legislative obligations.
• Lead and conduct annual quality audits via the current quality management provider, review and maintain audit tools.
• Analyse audit results creating improvement plans and act on audit findings and recommendations to ensure compliance.
• Manage and review the organisation’s document control system; assuring compliance and ensuring that there is a QMS in place for the identification, storage, protection, retrieval, retention and disposition of these records.
• Ensure an internal audit schedule is in place which delivers risk minimisation, compliance to accreditation and quality standards.
• Manage and coordinate the clinical & managerial indicator collection system and maintain any incident and risk registries.
• Evaluate and submit analysis/benchmarking reports to Management, stakeholders and relevant committees in a timely manner on :
• Clinical & managerial indicators
• Clinical & managerial incidents
• Clinical & managerial risk and patient safety
• Patient feedback/satisfaction and patient experience
• Quality Improvement audits and evaluations
• Management of the corrective action system ensuring all non-conformities are recorded and investigated to determine root cause and ensuring corrective or improvement activities are closed out in a timely manner.
• Maintain incident reporting system ensuring appropriate completion and follow up of incidents by management in a timely manner.
• Work with staff to promote and encourage a reporting culture of clinical incidents, near misses and hazards across the organisation.
• Review and further develop Complaints Management Framework.
• Review of customer feedback, patient complaints and maintain the tracker to do the follow up with management.
• Review and upkeep of policies and procedures (including patient privacy and confidentiality), liaising with relevant staff to ensure compliance and best practice guidelines are implemented.
• Review, analyse and enact updates to legislation, regulations, standards and guidelines on QMS and facilitate changes to processes and procedures to ensure adherence with updated requirements.
• Co-ordinate the Quality Committee and implement changes required.
• Educate, coach and mentor staff and clinicians on the tools and processes required for the ongoing accreditation process and QMS.
• Co-Ordinates in the planning of mandatory training as per the standards and educational programs as appropriate to quality and safety needs of the organization.
• Lead, facilitate and support the development and implementation of quality improvement projects to deliver improved safety and quality outcomes for patients.
• Adhere to the requirements of Occupational Safety and Health legislation.
• Identify and report safety hazards
• Conduct & Participate in all committee meetings
• Initiate emergency, safety practices and measures as appropriate.
• Assures application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes.
• Ensuring that the hospital meets all regulatory compliances such as BMW, Blood Bank/Storage license, AREB regulations, etc.;
• Ensure to keep a record of non-functional equipments and time line for its repair along with AMC of all equipments.
• Planning and work-out modalities towards upliftment, preventive maintenance of equipments & vehicles and modernization of hospital
• Other tasks as and when required by the management.
• To ensure the development and implementation of goals, objectives, policies, procedures and systems pertaining to the quality assurance and NABH regulatory functions.
• Manage, maintain and follow-up the hospital quality mock inspections reports.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Hospital: 1 year (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: In person