1678 Quality Management Jobs - Page 35

Ensure product quality by monitoring production processes, conducting audits, managing documentation, and ensuring compliance with regulatory and safety standards. Coordinate with QA/QC teams for continuous improvement. Recruiter: 6369175733 Required Candidate profile Graduate in Science with 5 years of experience in quality assurance or quality control within the FMCG or cosmetics industry. Strong knowledge of GMP, regulatory compliance and quality standards.

Provides Hospital wide policies, Supports in Formulation of HR & Training SOP, Frequently Audits & Checks for File Management Systems as per NABH Requirements, Adjoins HR while formulation of Committees.

Job Title: Quality and Regulatory Manager (Medical Devices) Reports to: Director of Quality / Head of Operations Job Summary The Quality and Regulatory Manager is responsible for ensuring that all medical device products comply with global regulatory requirements (e.g., US FDA, EU MDR, ISO 13485), maintaining effective quality management systems, and facilitating successful regulatory submissions. The role involves leading internal and external audits, managing documentation, and supporting cross-functional teams to ensure the safety, efficacy, and compliance of medical devices throughout the product lifecycle. Key Responsibilities Quality Management System (QMS): Develop, implement, and maintain the QMS in accordance with ISO 13485, FDA 21 CFR Part 820, and other applicable regulations. Lead internal and external audits, and manage corrective and preventive action (CAPA) processes. Ensure proper documentation, control, and retention of quality records and regulatory files. Oversee product nonconformance investigations and ensure timely closure of deviations. Regulatory Affairs: Prepare, compile, and submit regulatory filings (510(k), CE Mark Technical Files, etc.) for new and existing products in global markets. Monitor and interpret global regulatory changes, ensuring the company remains in compliance. Serve as primary contact for regulatory agencies and notified bodies during inspections and audits. Develop and maintain product registration dossiers and technical documentation. Risk Management: Lead risk management activities in accordance with ISO 14971, including hazard analysis and post-market surveillance. Support product recalls, field safety corrective actions, and complaint investigations. Training & Continuous Improvement: Train and mentor staff on quality and regulatory requirements. Drive continuous improvement initiatives for product and process quality. Cross-Functional Support: Collaborate with R&D, Manufacturing, Supply Chain, and Marketing to ensure compliance in product design, labeling, packaging, and advertising. Support new product development teams with regulatory strategy and submission pathways. Qualifications & Requirements Bachelors or Master’s degree in Engineering, Life Sciences, Pharmacy, or related field. Minimum 2 years’ experience in quality and/or regulatory roles in the medical device industry. Strong knowledge of ISO 13485, FDA 21 CFR Part 820, EU MDR/IVDR, and related standards/regulations. Experience preparing regulatory submissions (510(k), PMA, CE Mark, etc.). Lead Auditor certification for ISO 13485 (preferred). Excellent written and verbal communication skills. Strong organizational and project management abilities. Key Competencies Detail-oriented and analytical. Problem-solving and decision-making skills. Ability to work cross-functionally and lead teams. Up-to-date with global regulatory trends and requirements. Location: [Insert location] Employment Type: [Full-time/Part-time/Contract] Let me know if you want to add anything about company culture, reporting structure, or specific product lines!

1.Lead the process quality team. 2.Manage all quality-related issues with the manufacturing team (e.g., internal, supplier, customer). 3.Identify root causes and implement permanent corrective actions for product quality issues. Required Candidate profile 4.Communicate efficiently across the shop floor and with both internal and customer management. 5.Handle PPAP, SPC, and other quality documentation. 5.Provide training and development to team members.

Key Responsibilities: NABH Implementation & Compliance Assist in planning, implementing, and maintaining NABH standards across departments. Coordinate periodic gap analyses and action plans. Maintain all required manuals, SOPs, and policy documents in line with NABH guidelines. Conduct internal quality audits and facilitate external NABH Audit. Documentation & Data Management Ensure timely updation of quality documentation and departmental records. Maintain records for clinical and non-clinical indicators, risk management, and patient safety. Prepare reports and dashboards for management review. Training & Capacity Building Organize training programs on NABH standards, patient safety, and infection control. Ensure training compliance and maintain training records for hospital staff. Quality Indicators & Performance Monitoring Monitor departmental KPIs and hospital-wide quality indicators. Analyze trends and suggest improvements to reduce adverse events, near misses, and sentinel events. Coordination & Support Serve as liaison between departments and the quality team. Assist departments in implementing corrective and preventive actions (CAPA). Facilitate mock drills, audits, and committee meetings (e.g., Quality, Safety, Infection Control).

Role & responsibilities B.TECH Food Technology profile with 6+ years into QA/QC Preferred candidate profile

We are looking for a talented individual to join us as a Study Designer and Edit Check Programmer, reporting directly to the Sr. Manager, Clinical Systems and Analytical Reporting. The successful candidate will play a crucial role in adhering to Amgen standards, procedures, and best practices to build and program studies in our clinical trial database. This position will require effective partnership with other CSAR Operations and cross-functional staff to ensure seamless, high-quality deliverables and activities related to the use of electronic data capture technology. We are seeking a strong leader who can confidently influence stakeholders and contribute individually to study-specific and general CSAR/GDO projects or operational work. The ideal candidate will have proven experience in partnering effectively with cross-functional teams to deliver systems support and study deliverables. Additionally, they should have operational experience with clinical database management systems and allied technologies (e.g., Rave EDC, Veeva EDC). Responsibilities include, but are not limited to, the following: Support of clinical trial platform technologies Support decision-making by acting as a data scientist bringing awareness to patterns and analytical insight. Coordinating and providing programming support to Clinical Study Teams Ensure efficient and consistent use of EDC system and ensure the use is complied with the established procedures or standards. Acting as a technical point of contact for systems deliverables on defined programs Identify, recommend or implement system enhancements, new tools or emerging technologies to decrease database development cycle times and foster a collaborative working environment. Providing technical and business process input / expertise on new and emerging technologies Develop, review and implement policies, SOPs and associated documents Ensure documentation supports CSAR operational or technical activities is in a complete manner and consistent with regulatory and the established processes. Assist in preparing for and responding to audit findings (internal or external). Knowledge Good Clinical Practice Strong understanding and experience in the use of performance management techniques, measures, problem-solving and analytical thinking Drug development and clinical trials processes Data management processes Clinical trial databases and applications Study build and Edit check development Programming Languages Systems development lifecycle Project planning and management Collaborating with global cross-functional teams (team/matrix environment) Quality management and Risk Analysis Regulatory filings and inspections Process improvement methodologies Preferred Qualifications Advanced degree or equivalent in life science, computer science, math, statistics, business administration or related discipline with 9+ years of experience Broad knowledge / work experience in data management / programming in the Pharmaceutical or Biotech arena General project management and planning experience Experience in oversight of outside vendors (CROs, central labs, imaging vendors, IRT vendors, etc.) Basic Qualifications Bachelors degree or equivalent in life science, computer science, business administration or related discipline Specialist knowledge / experience in life sciences or a medically related field General biopharmaceutical clinical research experience (clinical research experience obtained working on clinical trials at a biotech, pharmaceutical or CRO company)

- Make amendments in specifications & work instructions as per QMS (Quality Management System) - Ensure testing of materials are carried out as per quality plan and SOP - Manage the non-conformity of products with proper resolutions and put forward the deviations of results to immediate superiors - Ensure timely calibration, repair & preventive maintenance of all the LAB equipment - Provide (OJT-On job training) to the team - Ensure good housekeeping standards are met in the laboratory - Follow BBS (Behaviour based safety) to maintain safety culture at workplace - Maintain "control samples" for as a part of material verification if required by the concerned customer/party after the delivery and handle complaints regarding quality deviation in material - Arrange, handle vendor audits and comply with the requirements & findings - Facilitate/verify SAP entries of COA (certificate of analysis) for exports - Manage AMCs (annual maintenance contract) for all LAB wares - Coordinate with external vendors to carry out analysis of various samples as and when required as a part of cross verification of the quality Turn on screen reader support

- Head quality operation in the laboratory - Maintenance of measuring and testing equipment - Finalizing quality reports - Experience in Coal, Iron Ore and Minerals Required Candidate profile 4 days internal auditor training: ISO 17025, EIC 17025 (For Quality Manager)

As a Quality Manager, you will be accountable for defining, maintaining, and monitoring KPIs in alignment with stakeholders, helping to set yearly and monthly targets, and developing PowerBI dashboards. This role involves ensuring data accuracy and granularity, publishing monthly actuals, and creating scorecards & PowerBIs for the organization. Additionally, the person will also update the CNS measurement process in accordance with TL9000 standards, manage the monthly quality cycle, oversee the removal of obsolete products, and help with external audits to ensure compliance with quality requirements. You have: 5+ Years of relevant experience with a Bachelors degree in engineering Strong ability to define, maintain, and monitor KPIs in line with various stakeholders. Proficiency in developing and managing PowerBI dashboards. In-depth knowledge of TL9000 standards and quality measurement processes. Strong organizational and project management skills to oversee the integration of new reporting organizations and product moves. Proficiency in using data management tools and software, particularly PowerBI. It would be nice if you also had: Familiarity with Salesforce and release portals for detailed data analysis. Experience in automating data processes to improve efficiency and accuracy. Define and maintain a comprehensive list of KPIs (Tier 0/1/2) in line with all stakeholders (Business Units, Quality, Domain, NBR). Set and monitor yearly and monthly KPI targets. Develop and manage PowerBI dashboards for CNS-Quality, integrating portfolio KPIs and targets. Publish monthly actuals per Business Group/Business Unit/Domain and prepare various reporting presentations. Manage dataflows and ensure synchronization with CNS Quality PowerBI. Update the Business units measurement process in accordance with TL9000 standards. Set yearly and monthly targets and manage the monthly reporting cycle (SFQ, IB, data validation, publication to TIA, publication of actuals vs. targets, advisories). Manage the removal of obsolete products from the portfolio.

As a Quality Manager, you will be accountable for defining, maintaining, and monitoring KPIs in alignment with stakeholders, helping to set yearly and monthly targets, and developing PowerBI dashboards. This role involves ensuring data accuracy and granularity, publishing monthly actuals, and creating scorecards & PowerBIs for the organization. Additionally, the person will also update the CNS measurement process in accordance with TL9000 standards, manage the monthly quality cycle, oversee the removal of obsolete products, and help with external audits to ensure compliance with quality requirements. You have: 5+ Years of relevant experience with a Bachelors degree in engineering Strong ability to define, maintain, and monitor KPIs in line with various stakeholders. Proficiency in developing and managing PowerBI dashboards. In-depth knowledge of TL9000 standards and quality measurement processes. Strong organizational and project management skills to oversee the integration of new reporting organizations and product moves. Proficiency in using data management tools and software, particularly PowerBI. It would be nice if you also had: Familiarity with Salesforce and release portals for detailed data analysis. Experience in automating data processes to improve efficiency and accuracy. Define and maintain a comprehensive list of KPIs (Tier 0/1/2) in line with all stakeholders (Business Units, Quality, Domain, NBR). Set and monitor yearly and monthly KPI targets. Develop and manage PowerBI dashboards for CNS-Quality, integrating portfolio KPIs and targets. Publish monthly actuals per Business Group/Business Unit/Domain and prepare various reporting presentations. Manage dataflows and ensure synchronization with CNS Quality PowerBI. Update the Business units measurement process in accordance with TL9000 standards. Set yearly and monthly targets and manage the monthly reporting cycle (SFQ, IB, data validation, publication to TIA, publication of actuals vs. targets, advisories). Manage the removal of obsolete products from the portfolio.

As a Quality Manager, you will be accountable for defining, maintaining, and monitoring KPIs in alignment with stakeholders, helping to set yearly and monthly targets, and developing PowerBI dashboards. This role involves ensuring data accuracy and granularity, publishing monthly actuals, and creating scorecards & PowerBIs for the organization. Additionally, the person will also update the CNS measurement process in accordance with TL9000 standards, manage the monthly quality cycle, oversee the removal of obsolete products, and help with external audits to ensure compliance with quality requirements. You have: 5+ Years of relevant experience with a Bachelors degree in engineering Strong ability to define, maintain, and monitor KPIs in line with various stakeholders. Proficiency in developing and managing PowerBI dashboards. In-depth knowledge of TL9000 standards and quality measurement processes. Strong organizational and project management skills to oversee the integration of new reporting organizations and product moves. Proficiency in using data management tools and software, particularly PowerBI. It would be nice if you also had: Familiarity with Salesforce and release portals for detailed data analysis. Experience in automating data processes to improve efficiency and accuracy. Define and maintain a comprehensive list of KPIs (Tier 0/1/2) in line with all stakeholders (Business Units, Quality, Domain, NBR). Set and monitor yearly and monthly KPI targets. Develop and manage PowerBI dashboards for CNS-Quality, integrating portfolio KPIs and targets. Publish monthly actuals per Business Group/Business Unit/Domain and prepare various reporting presentations. Manage dataflows and ensure synchronization with CNS Quality PowerBI. Update the Business units measurement process in accordance with TL9000 standards. Set yearly and monthly targets and manage the monthly reporting cycle (SFQ, IB, data validation, publication to TIA, publication of actuals vs. targets, advisories). Manage the removal of obsolete products from the portfolio.

Quality Mgr, Pharma, 14+yrs exp in pharma sector a must (age max 45yrs) Strong quality assurance/ QC, sqa,qms, pharma quality operations, compliance, audits, documentation, reporting, etc. latest pharma quality (QC) practices exposure - a must

Quality manager, Manage overall QMS - qc, qa, sqa, line quality, RCA, Documents, audits, strong knowledge of either Powder Coating, Liquid Painting , Zinc Electroplating, CED, work exp of JBM, Delphi, Badwe, Panse preferred

Role & responsibilities Inspect maize and wheat quality and accordingly set price for purchase. Survey market to understand price and demand-supply dynamics and accordingly formulate purchase strategy. Experience in rake loading operations is preferred. Preferred candidate profile Experience in rake loading operations is preferred. Prior experience in procurement of maize and wheat is a plus. Perks and benefits We believe in development of our employees. With potential and efforts, comes the benefits.

We are seeking a qualified and experienced person to manage and support activities related to ISO/IEC 17065 accreditation within our certification body. The ideal candidate will play a key role in maintaining, developing new products/schemes, and improving our accreditation status, ensuring full compliance with accreditation body requirements and relevant standards. This position is integral to sustaining the credibility, quality, and integrity of our certification services. Roles and Responsibilities Coordinate, maintain, and oversee activities required for compliance with ISO/IEC 17065 or ISO/IEC 17021-1 . Liaise with accreditation bodies (e.g., NABCB, ANAB) regarding initial, surveillance, reassessment, and expansion audits. Prepare documentation, procedures, and records in line with accreditation and internal quality management requirements. Lead internal audits, management reviews, and nonconformity corrective action processes. Assist in developing, reviewing, and updating certification schemes to meet applicable standards and regulatory requirements. Serve as a key point of contact during external audits and ensure timely closure of any non-conformities raised. Monitor and track changes in applicable standards, accreditation requirements, and regulatory updates. Support training and awareness activities for internal teams regarding accreditation and standard updates. Participate in risk assessment, impartiality review, and continual improvement initiatives. Maintain up-to-date knowledge and understanding of ISO/IEC 17065, ISO/IEC 17011, and related conformity assessment standards.

Responsibilities Key Deliverables Reduction in R/1000 for all MIS. Joint Investigation /Technical support for Critical field complaints. Track Warranty indicators trend and actions for AD Models. Warranty parts analysis and disposals. Root cause analysis and action planning for field issues. Analyze and take actions on inputs from Quality surveys like JDP,CAPS,MQRS. Design changes related to Driveline systems. Horizontal deployments, Cross learnings in all plants. Concern based supplier audits. Support Manufacturing, Rand D,CDMM and IMCR team for design related issues Preferred Industries Manufacturing Education Qualification Bachelor of Engineering in Mechanical; Bachelor of Engineering in Production; Diploma in Engineering General Experience 5 to10 Critical Experience System Generated Core Skills 2D CAD Drawing Process Knowledge - Manufacturing Analytical Thinking Process Knowledge - MPDS Communication Skills Problem Solving Tools Techniques Design Failure Mode and Effects Analysis (DFMEA) Predictive Analytics QC Story Process Knowledge MIS Reporting Quality Management System (QMS) Root Cause Analysis ISO - Quality Management Auditing Engineering Drawings Design Change Request (DCR) Engineering Change Notice (ECN) System Generated Secondary Skills

Deutsche Bahn s expertise is in high demand all around the world. As a leading engineering and consulting company in the rail sector, DB Engineering Consulting offers that knowledge - starting with an idea and continuing all the way to operations. We advise our customers in Germany and around the globe, develop technically sophisticated and customized infrastructure, mobility and transport solutions. With sustainable concepts, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future. Since 1966, DB Engineering Consulting has implemented thousands of projects of any size and complexity in over 100 countries. About 5,000 employees from 84 nations are currently realizing the projects of our customers with professional knowledge and intercultural experience. We are currently recruiting for Head Business Development in B angalore. Key aspects of this role include but are not limited to: Responsibilities 1. Business Development: Identify and pursue new business opportunities within the Rail/Metro sector. Develop and execute strategies to expand market presence and increase revenue. Foster relationships with potential clients, partners, and stakeholders. 2. Key Account Management: Manage existing client accounts, ensuring satisfaction and retention. Collaborate with key stakeholders to understand their needs and tailor solutions accordingly. 3. Order Intake: Lead the process of securing new projects and contracts. Work closely with project teams to ensure successful project initiation. 4. Stakeholder Liaison: Establish and maintain strong relationships with stakeholders in India and Germany. Act as a bridge between internal teams and external partners. 5. Compliance and Quality: Ensure compliance with all relevant regulations and standards. Maintain high-quality standards for proposal submissions. 6. Departmental Leadership: Oversee the Business Development department, including team management and performance evaluation. Drive a culture of excellence, innovation, and collaboration. Bachelor s degree in Business Administration, Engineering, or a related field (Master s preferred). Proven track record in business development, within the Rail/Metro industry. Strong negotiation, communication, and leadership skills. Familiarity with compliance requirements and quality management. Ability to work across cultures and geographies. Your application Now you can easily start the application process online.

Job Title: Executive/Sr Executive Job Grade (refer to JE) G12A/G11B Function: IT Location: Baroda Areas Of Responsibility List of Responsibilities / Job function: To work as per cGMP and ensure its compliance as per current guideline and SOPs. Instrument application support with help of respective system vendors. To ensure the Laboratory Software are validated as per defined Global Procedures. To perform the assigned activities in the role of Technical Owner/System Administrator, and also performs software validation of new/existing instruments in laboratory in the role of Technical Owner and System Administrator as per requirement. Responsible for User Creation\ Modification \Deactivation\ Reactivation in Lab system as per UAM. Responsible for Preparing Active user list & periodic user access review of computerized system. To maintain and secure 21 CFR part 11 compliance of Software / instrument / Equipment available in laboratory. Responsible to take training before execution of allotted work & maintaining the training file. Responsible for securing the Login/ Passwords as Administrator of software/ instrument/ Equipment available in Labs. Responsible to follow Quality Management Document procedure. Time synchronization of standalone balances Project Backup & Restoration activities for software s in Lab systems. Responsible for execution of Installation, qualification and validation of systems. Responsibility to Support user for application related issue with the help of vendor. Responsible to inform reporting authority for any non-compliance/event occur during execution of GMP activities. Responsible to escalate quality related issues to management and resources requirement. Responsible as Administrative rights holder for Software/instrument/Equipment available in CAL, ADD, ADD-Development & PE Laboratory. To prepare and implement the CS\CSAP related to system control policy & user management for Laboratory Software. Support to Audit trail review activity for all GxP systems Support to perform Periodic User access review and Privileges verification for GxP systems Responsible for project creation\lockelock and unlock in respective application e. g. Empower, Chromeleon, Mass lynx, Lab Solution, XRD, Spectrum, POL, tem etc. Coordinate with Site QA IT and CQ IT for compliance of computer system quality management as per GSOPs. Remote Application support as and when required. Other job responsibilities assigned by reporting authority. Responsible for ADD-IT Department for Log book Issuance as per requirement. Travel Estimate Job Scope Job Requirements Educational Qualification Degree in Electronics & Communication Engineering Experience 6+ Skill (Functional & Behavioural): Technical & Conceptual skill Creativity and Innovation Basic knowledge of MS office (Word, Excel & Power point) Behavioral Competencies / Soft Skills: Effective communication skill Flexibility Empathetic, Integrity & Time management Listening skills Learning from other The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

Responsibilities: * Lead quality initiatives * Monitor KPIs & drive improvements * Ensure compliance with standards * Collaborate with cross-functional teams * Develop & implement quality strategies Annual bonus Health insurance

Responsibilities: * Lead quality initiatives * Monitor KPIs & drive improvements * Ensure compliance with standards * Collaborate with cross-functional teams * Develop & implement quality strategies Annual bonus Health insurance

What role you will play in our team Provide key support to develop and execute Quality Surveillance plans, Quality programs, procedures and tools to manage Quality across the various stages of project(s). Provide Quality discipline input to Project Organization Plan and manage staffing of Quality Source Inspection personnel. Prepare and maintain Project Quality Plan, Surveillance Programs, quality procedures and tools and ensure their successful implementation across the project. What will you do Interface and coordinate work activities between Quality and other disciplines. Conduct and facilitate Project Specific Quality trainings and workshops. Support functional and project related quality efforts, as directed. Conduct oversight of Contractors implementation of their Quality Program and compliance with project requirements. Maintain ongoing communication with assigned Quality Coordinators (i.e., Procurement Quality Coordinator, Site Quality Coordinator) Perform Engineering, Procurement and Construction Quality Surveillance of E Develop, monitor and report metrics to identify, investigate and resolve quality issues. Develop/Participate in Project audit, Supplier Evaluations and Cold Eye Reviews Use technical expertise and experience in areas such as certification, construction, engineering, inspection, and materials to assist project quality efforts as directed . PC activities. Manage resolution to quality issues utilizing approved deficiency reporting and tracking procedures. About you Bachelor in engineering from a recognized university with GPA 6.0 or above Minimum 7 years of experience in responsible roles in Quality Management and coordination of quality surveillance/ inspection activities for projects in the oil and gas industry Experience with contractors and Suppliers of materials, equipment and fabrications involved in production facilities projects. Preferred qualifications Experience with auditing quality management systems is preferred. Certification in auding and in inspection disciplines is preferred Strong presentation skills in English and MS Excel Strong organizational, coordination, planning and interface skills Strong verbal and written communication skills in English Willing and able to travel, as required, for extended periods

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Visualizations Engineering. Experience: 5-8 Years.

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Spring Boot. Experience: 5-8 Years.

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering FrontEnd. Experience: 5-8 Years.