1678 Quality Management Jobs - Page 36

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise. Experience: 5-8 Years.

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: MongoDB. Experience: 5-8 Years.

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1. Experience: 1-3 Years.

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: EDI. Experience: 5-8 Years.

Value engineering - Review of new or existing products / processes during the design phase to reduce costs and increase functionality in order to increase the value of the product. Standardise sub-assemblies and parts that are regularly used.

Hi , We are hiring for the ITES Company for Quality Manager Role. Overview Quality Manager - Voice is to ensure that all voice-based interactions between agents and customers meet company and client standards for service quality, compliance, and customer satisfaction. To monitor, evaluate, and improve the quality of customer interactions over phone calls, ensuring consistency, professionalism, and adherence to scripts, policies, and performance standards. Key Skills: a) Should have prior experience with the Utility domain / service industry b) Overall 10 Years of Minimum experience in Utility Domain/Service Industry c) Graduate d) Should have more than 2 years experience as a Assistant or Deputy Manager To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 199 Job description: Should have prior experience with the Utility domain Should have prior experience in service industry Leading the service delivery teams, managing conflicts, and ensuring individual team's processes and tasks are carried out efficiently. Respond to customer service issues in a timely manner. Create effective process procedures, policies, and standards. Develop customer experience enhancement goals and coordinate with the team to meet them on a steady basis Maintaining positive relationships with customers Identifying customer needs and overseeing service delivery within the business context Determining ways to improve service efficiency without sacrificing customer experience. Assess service statistics and prepare detailed reports on your findings. Remaining organized and meeting deadlines Building partnerships and liaising with team leaders to meet client KPIs and solutions for issues that may arise Maintain accurate records and document all customer service activities and discussions Hire new agents Stay informed on the latest industry techniques and methods Competencies/Skills: Experience in customer service, leadership. Experienced in client management Good computer skills and the ability to use business support software. Strong customer service, project management, and quality control skills. Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail

As a Quality Manager, you will be accountable for defining, maintaining, and monitoring KPIs in alignment with stakeholders, helping to set yearly and monthly targets, and developing PowerBI dashboards. This role involves ensuring data accuracy and granularity, publishing monthly actuals, and creating scorecards & PowerBIs for the organization. Additionally, the person will also update the CNS measurement process in accordance with TL9000 standards, manage the monthly quality cycle, oversee the removal of obsolete products, and help with external audits to ensure compliance with quality requirements. You have: 5+ Years of relevant experience with a Bachelor's degree in engineering Strong ability to define, maintain, and monitor KPIs in line with various stakeholders. Proficiency in developing and managing PowerBI dashboards. In-depth knowledge of TL9000 standards and quality measurement processes. Strong organizational and project management skills to oversee the integration of new reporting organizations and product moves. Proficiency in using data management tools and software, particularly PowerBI. It would be nice if you also had: Familiarity with Salesforce and release portals for detailed data analysis. Experience in automating data processes to improve efficiency and accuracy. Define and maintain a comprehensive list of KPIs (Tier 0/1/2) in line with all stakeholders (Business Units, Quality, Domain, NBR). Set and monitor yearly and monthly KPI targets. Develop and manage PowerBI dashboards for CNS-Quality, integrating portfolio KPIs and targets. Publish monthly actuals per Business Group/Business Unit/Domain and prepare various reporting presentations. Manage dataflows and ensure synchronization with CNS Quality PowerBI. Update the Business unit's measurement process in accordance with TL9000 standards. Set yearly and monthly targets and manage the monthly reporting cycle (SFQ, IB, data validation, publication to TIA, publication of actuals vs. targets, advisories). Manage the removal of obsolete products from the portfolio.

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Backend. Experience: 5-8 Years.

Key Responsibilities Debugs a variety of complex software products through the use of systematic tests to develop, apply and maintain quality standards for company products. Performs software tests on code and enhancements, with limited supervision. Analyzes and writes test standards and procedures Maintains documentation of test results to assist in debugging and modification of software. Analyzes test results to ensure existing functionality and recommends corrective action. Consults with development engineers in resolution of problems. Provides feedback in preparation of technical appraisals of programming languages, systems and computation software. Ensures quality computer integration into the overall functions of scientific computation, data acquisition and processing. Assists in technically leading and/or executing software test projects. Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus Qualifications Education: Bachelor's Degree Skills: Certifications: Languages: Years of Experience: 4 - 7 Years Work Experience: Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

We are looking for a Test Automation Leader for STAR team with strong Core Java and BDD expertise. Work Experience Job Description In this role you will: Be developing functional and automated tests and test harnesses application for application under test. Strategizing and executing End to End System verification Testing Work with the software developers to implement integration and verification automation at all levels of the software stack and system. Authoring and reviewing functional and automated tests and test harnesses application and System under test Review verification results looking for compliance to our quality management system. Be profiling performance/load testing tools, and drive testability and diagnostic ability into the product. Partner with and provide direction to fellow team members to diagnose bugs/defects and formulate solutions Review verification results looking for compliance to our quality management system. Technical Expertise: Strong Experience in BDD, Data driven and Hybrid automation frameworks (preferably cucumber JBehave) Experience in automation development using Selenium, Squish and Core Java Strong Experience to programmatically test products; measure test coverage; develop best automation, profiling, and performance/load testing tools; and drive testability and diagnostic ability into the product. Basic knowledge of Ubuntu, Linux and Windows OS knowledge Basic knowledge on Network protocols Knowledge of bugs/defects life cycle. Knowledge of HP ALM or equivalent product life cycle management tools Basic Qualifications: Bachelor degree in computer science or in STEMMajors (Science, Technology, Engineering and Math). A minimum of 10+ years of experience in developing automated tests for products through testing and verification activities. Desired Characteristics: Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality Compliance training within the defined deadlines.

MAJOR RESPONSIBILITES: Lead Quality Improvement Projects Problem Solving and Root Cause Analysis Safe Launch and New Product Introduction (NPI) Training and Development Digital Quality Management Standardization and Continuous Improvement Reporting and Communication KEY COMPITENCES: Lead and manage Quality Improvement Projects across new and existing product lines. Drive Safe Launch and New Product Introduction (NPI) quality planning activities. Implement Lessons Learned and Risk Mitigation strategies through PFMEA, Control Plans, and Process Audits. Coordinate cross-functional teams (Engineering, Production, SCM, etc. ) for effective project execution. Support QMS compliance and continuous improvement aligned with IATF 16949, ISO 9001, and customer standards. Act as a Quality representative in cross-plant or intercompany projects. Monitor KPIs for quality projects and present reports to leadership and customers. Provide training and support to the shop floor and cross-functional teams on quality tools and standards

Role & responsibilities :- Productivity, Process Improvement and Cost Management: (40%) Planning, organizing Schedules & overseeing production process. Technical procedures & standards for carrying out operation & maintenance of equipments. Inventory control and maintaining proper stock of raw & packaging materials for ensuring that there is no loss of production time, for want of any of the materials. Preventive Maintenance System and Adhering to preventive maintenance program to keep plant and machineries in healthy condition without breakdowns. Ensure efficient collaboration and coordination between relevant departments including procurement, distribution and management. Preparing and timely submitting of production reports, along with variances, if any. Analyzing daily production reports for determining efficiency and productivity within the products range and minimizing wastage as per Plant KPIs. Cost optimization within all plant operations for meeting OPEX and budgets. Monitor dispatches of all products and carry out stocks reconciliation at plant periodically. Direct process capability and efficiency efforts to reduce overall operating costs and improve plant operations. Should be involved in Base CAPEX Projects and Asset Management. Repair & Maintenance Budget, Cost Saving and Productivity Improvement Projects. 2. Product Quality: (30%) Ensure basic principles of CIB, FCO guidelines are implemented and adhered to, for the entire process, starting from raw material handling, processing, packaging and dispatch of finished goods. Maintaining the Quality at all the levels from lab scale to commercial scale along with final product until the dispatch of the goods. Maintain and upkeep of Plant hygiene by ensuring good manufacturing practices all the time. Analyze and reduce re-occurrence of break-downs by carrying out RCA within the team. Investigate incidents related to the plant and make records/recommendations on preventive or corrective measures To proactively identify potential problems within production and find resolution to minimize wastage/damage/risk or possibly create unforeseen opportunity for gain. New product process optimization for commercial production Shelf life of the product checking up to 2 years and back sample maintaining at our in-house. Following the ISO, IMO, INDOCERT guidelines to improve the quality standards and conduct the audits 3. Safety, Environment and Housekeeping and Appearance: (10%) Conducting Prevent accidental injuries and reduce health exposure to extreme environmental levels via employee learning, safe behavior and the application of engineering principles to facilities, equipment and process design. Ensures all work is completed in adherence to safety policies and guidelines. Investigates any accident or safety violation, prepares appropriate reports, takes action steps to correct and prevent future occurrences. Defines and implements solutions to reoccurring accidents or most common hazards. To carry out continuous improvement in area of operation for improving safe work environment. 4. Manpower Planning and Development: (10%) Ensure ample manpower capacity to ensure enough resources are in place to operate the plant in a given shift (both contractual and regular employees) as well as ensure smooth delivery of products (supply chain). Ensure manpower schedules are properly implemented. Mentoring and imparting technical training/knowledge to staff for better working. Monitoring labour performance, rating their efficiency, building a positive work culture and enforcing good product handling practices during maintenance, production and dispatch. 5. Customer Satisfaction: (10%) Ensure customer satisfaction by the way of delivering products, services and information with promptness and accuracy at all times. Understand service quality index (SQI) and make meaningful contribution in continuous improvements. To provide and maintain excellent customer service. Preferred candidate profile 1. Fermentation process time reduction. 2. Reduce the contamination failure in inoculum process, fermentation process along with bottle filling process 3. Should be Involved in validation of the production batches 4. Should be Involved in cleaning process of the all fermenters 5. Should be Involved New culture process optimization and commercialization in up scaling method 6. Should be Involved Validation of cultures every three months and update the same through R&D 7. Should be involved in new products developments 8. Should be Involved in classification of clean room for filling line 9. Reduce the wastage after filling process through cross contamination during the filling and mixing process 10. Reduce the wastage and Process improvement on solids during the mixing and packaging 11. Should be Involved New techniques implement on packaging through automation process 12. Implement FIFO System in raw materials, packaging materials along with WIP, SFG and FG. 13. New CAPEX handling related all utilities along with packaging machineries 14. Should be involved in input quality control system of raw materials, packaging materials and chemicals. 15. Should be involved in logistics, materials has to be dispatched as good quality

Role & responsibilities Responsible for performing of rolling stock ( Car Body, Bogie, cabling interior and exterior fitting, acceptance test of the trains ( traction, break test, acoustic emission and energy observation) inspection at manufacture place as per customer approved inspection and test plan. Inspection of rolling stock( Car Body, Bogie, cabling interior and exterior fitting, acceptance test of the trains ( traction, break test, acoustic emission and energy observation) inspection at manufacture place as per customer approved inspection and test plan. Identification of non-conformance and deviation and recommending professed corrective action. Interacting with manufacturer, customer, and resolve if any technical problems, Day-to-day line management of the FIC Engineers, ISA Expert and IC Expert who are based at the Train Manufacturers Facility. Distribution of work amongst the key personnel in accordance with the scope of work, approved ITP plans and experience/qualification of the FIC engineers. Observe site activities Meet with the Manufacturer representatives Participate in critical phases of manufacturing by: Communicating and verifying compliance Organizing audits and inspections, specifically monitoring appropriate corrective and preventative actions, and Acting on escalated unresolved non-conformities identified by either the Client or FIC. Review the ongoing activities regarding to ISA of Rolling Stock Reviewing and providing feedback to Manufacturers Inspection and Test Plan(s) Reviewing Log Books prior to factory release of the NEWLY DEVELOPED METRO CARS vehicles for completeness and compliance Providing assurance that all records established provide evidence of conformity to requirements and the effective operation of Manufacturers quality management system are controlled, appropriately identified, stored and protected such that Regular reporting of information, Logs, Reports etc. to Client Critical items would be closely monitored and reported in advance. Day to day monitoring of the Independent Certification of manufacturing facility/capability of Rolling Stock and its Subsystem, quality assurance of the manufacturing facility etc. Inspect or verify all major phases of construction Undertake pre-production audits and report details of observations Undertake in-process inspections Undertake hold-point inspections and Witness points inspections in accordance with Manufacturers Inspection and Test Plan(s) Witness Routine Testing activities Witness First Article Inspections within Contractors works Witness Type Testing activities in Contractors works Preferred candidate profile Graduate Engineer BE/ B. Tech (Mechanical) with min. 15 + years post completion of graduation Three successful execution of the rolling stock inspection of the metro/mono rail projects Knowledge on welding. Prepared having certified course on welding. Knowledge on Quality management system and documentation.

Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Quality. Experience: 8-10 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Procurement(RTP).Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others.Experience1-3 Years.

Supervision of production Ensure safety, quality & efficiency Daily output monitoring & reporting Maintain production records Optimize 3Ms (Man, Machine, Material) Manpower handling 5S awareness Basic measuring tool knowledge

Preferred candidate profile: Position Name - Supply Qaulity Manager Education - B.Tech/B.E(Mechanical) Experience - 8-10 Years Serving as the regional expert in India related to supplier quality. Participating in the evaluation of new suppliers. Performing workshop audits. Co-operating with suppliers to assure their capability to produce quality. Developing plans for addressing possible supplier quality issues and drive permanent resolution with suppliers. Reporting on suppliers performance. Identifying potential supply chain risks based on supplier assessment & surveillance. Developing and implementing mitigation plans if needed. Performing kick-off meetings and QC inspection visits. Verification of compliance of supplier’s deliveries and documentation. Supporting SFW’s global organization in finding qualified external inspectors. Training, coordinating, and monitoring of local external inspectors. Key Requirements Fluent spoken and written English and Indian languages, including technical terminology. Co-operation capabilities in global organization Proactive approach to work with high ownership and responsibility of results Problem solving attitude Ability to read complex technical drawings High personal integrity and ethical standards Good business judgement and risk management skills Other Requirements Industrial boilers with auxiliaries IBR (Indian Boiler Regulations) ASME Boiler and Pressure Vessel Code Pressure Equipment Directive (PED) 2014/68/EU EN 12952 (Water Tube Boilers and auxiliary installations) EN 13480 (Metallic Industrial Piping) EN 13445 (Pressure Vessels) EN 1090 (Steel Structures) ISO 3834 (Quality requirements for fusion welding of metallic materials) AISC (America Institute of Steel Construction) Pressure part welding, material, and nondestructive examination standards (EN and ASME) ISO 9000 (Quality Management Systems)

Role & responsibilities To be the point of contact for overall operations of the clinic and to achieve the Operational, Quality & sales objectives of the team members. To generate sales and make the centre profitable. To monitor the administrative, operational and technical aspect for smooth functioning of the centre. To follow client retention policies and measures to retain the clients. To ensure customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team. To drive the CRM initiatives for the centre. To plan and execute different offers and schemes at a centre level. Preferred candidate profile 8 plus years of experience in Centre Management including at least 5 years in walk-in conversions and from target based environment is preferred. Proven leadership track record in Centre Management, both in People and Operations. Thorough knowledge of customer service, customer experience and process improvements An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines Excellent conflict resolution and problem-solving skills, strong cultural awareness For more details contact 9908974287 or amulya.doni@olivaclinic.com

Quality Systems:Implement QMS,maintain TDS/PDS, and ensure AQL/CAPA compliance. Documentation:Prepare audit reports,SOPs,maintain traceability records. Inspections & Analysis: Conduct RM/WIP/FG checks,root cause analysis. Root Cause Analysis Required Candidate profile Near by Greater Noida. Knowledge of ISO/QMS standards, statistical analysis, and QC tools. Work with Production, Warehouse, and Suppliers to resolve quality issues. Prepare audit reports.

Role & responsibilities Tracking and managing overall operations for executing civil & fit out projects within cost &time norms Participating in project review meetings for evaluating project progress & de-bottle necking Preparing project schedules and monitoring projects with respect to Cost, Resource Deployment, Time over-runs, Quality and HSE Compliance to ensure timely execution of projects and complete the relevant documentation on a weekly/monthly/project timeline basis. Anchoring on-site construction activities to ensure completion of project within the time & cost parameters and effective resource utilization to maximize the output Implementing Quantity Surveying services; inspecting field sites to observe and evaluate condition and operability of facilities and structures, and to collect field survey data and measurements. Designing and implementing stringent systems, detailed design and quality plans / manuals to ensure high quality standards during all the stages of project. Supervise contracts with vendors and suppliers by assigning tasks and communicating expected deliverables Co-ordinate with other departments and customers to ensure the highest possible Customer Careperformance/ satisfaction and complete all relevant inspections and documentation. Involved in material planning & developing vendors for obtaining timely procurement of materials & equipments at cost effective prices to ensure smooth execution of projects. Ensuring suitable deployment and timely availability of manpower-technical (designers, andother supervisory staff), trade men, skilled and unskilled labors, etc. Other onsite support for project execution

Role & responsibilities Lead and execute end-to-end supply chain operations to ensure efficiency, cost-effectiveness, and timely delivery of goods and services. Meet Business Objectives. Supplier Delivery, Quality and Competitive sourcing Collaborate with cross-functional teams to align supply chain strategies with overall business objectives and drive continuous improvement. Manage supplier relationships to foster strong partnerships, negotiate favorable terms, and mitigate risks. Timely Delivery of Business sourcing requirements with right Quality and competitive commercial contracts End to End Supply Chain Oversight & Execution Development of Supplier Relationship Management & Contract Management Data driven Decision making Leading Supply Chain and Team Development Preferred candidate profile Minimum 3 years in Supply chain of Defense Business. Vendor Base, Defense eco-systems. Material, Fabrication, Machining, Casting, Forging, Investment casting. Precision Machining and Modern manufacturing techniques Hydraulics, Control Systems, Electronics Active and Passive components, sub-systems and systems, Sensors, Testing and eco-system Good estimation capabilities. EDUCATIONAL QUALIFICATIONS: Must: B.E. (Mechanical) from Reputed Engineering College.

The Manager, CSAR - Electronic Data Interchange and Acquisition What you will do The Manager, CSAR - Electronic Data Interchange and Acquisition will report to the Sr. Manager, Clinical System and Analytical reporting and will be focused on supporting Electronic DataInterchange/Acquisitionprogramming activities. The Manager, CSAR - Electronic Data Interchange and Acquisition will develop the Data Acquisition Requirements Specification (DARS) document to outline metadata transfer requirements, establish and validate vendor integration criteria, and manage the processing of electronic data from vendors. The position is expected to partner effectively with other CSAR Operations and cross functional staff to seamlessly ensure high quality deliverables, internal and external clinical systems, and other CSAR activities related to the use electronic data capture technology. The position will be responsible for quality and deliverables at the study and portfolio level. Manager, CSAR - Electronic Data Interchange and Acquisition will also be expected to help deliver large system transformation projects, with a focus on project management, contribution of subject matter expertise, partner engagement, and change management. The successful candidate will be a strong leader with demonstrated ability to influence partners, while also acting as an individual contributor on study specific and general CSAR/Global Development Operations projects or operational work. Proven capability of providing support for study deliverables. Has operational experience with clinical database management systems and allied technologies (e.g., Rave EDC, Veeva EDC). Responsibilities include, but are not limited to, the following: Support of clinical trial platform technologies Support decision-making by acting as a data scientist bringing awareness to patterns and analytical insight. Coordinating and providing programming support to Clinical Study Teams Works collaboratively with Clinical Data Management to meet study deliverables and timelines Acting as a technical point of contact for systems deliverables on defined programs Experience in writing the Data Acquisition Requirements Specification (DARS) document to specify metadata transfer requirements, setting up and testing RWS integration requirements supporting study closure with final data loads and transfer discontinuation, configuring data upload gateways between external vendors and Amgen. Providing technical and business process input / expertise on new and emerging technologies Develop, review and implement policies, SOPs and associated documents Assist in preparing for and responding to audit findings (internal or external). Knowledge Good Clinical Practice Strong understanding and experience in the use of performance management techniques, measures, problem-solving and analytical thinking. Drug development and clinical trials processes Data management processes Programming of clinical trial databases and applications Experienced in collecting, maintaining, aggregating, and supporting data cleaning controls for external (non-EDC) data, importing clinical study data from various sources including central labs and imaging vendors. Systems development lifecycle Programming Languages Project planning and management Collaborating with global cross-functional teams (team/matrix environment) Quality management and Risk Analysis Regulatory filings and inspections Process improvement methodologies Preferred Qualifications Advanced degree or equivalent in life science, computer science, math, statistics, business administration or related field with 9-13 years of experience Broad knowledge / work experience in data management / programming in the Pharmaceutical or Biotech arena Proven experience in managing teams General project management and planning experience Experience in oversight of outside vendors (CROs, central labs, imaging vendors, IRT vendors, etc.) Basic Qualifications Bachelors degree or equivalent in life science, computer science, business administration or related field with 9-13 years of experience. Proven experience in managing teams Specialist knowledge / experience in life sciences or a medically related field General biopharmaceutical clinical research experience (clinical research experience obtained working on clinical trials at a biotech, pharmaceutical or CRO company)