Quality Invigilator

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

POSITION SUMMARY

Quality Invigilator is responsible for adhering live examination from various schools, clients and organizations with high regard to the exam integrity and identity verification, eligibility verification, and test environment securities.

Primary job function is to monitor and proctor all assigned live/online exam taker and making sure the organizational requirements and rules were observed towards the whole test. While providing the highest level of meticulousness and span attention, the Quality Invigilator flags all possible behavior and actions that are not acceptable towards the school, client and organizations policies and rules. Additional duties and responsibilities as assigned.

This role is a key position within the growing ETS team. As we operate 24/7, team members will be required to work on a rotational shift. ETS will provide one-way cab service during off-hours only.

RESPONSIBILITIES

• Monitor candidates during their online session to ensure academic integrity
• Verify candidates' identities and ensure they meet the environmental and technical requirements for the exam.
• Provide clear instructions to candidates before the start of the exam.
• Report and/or escalate any suspicious activities or rule violations to the appropriate authority.
• Assist candidates with any technical issues that may arise during the test.
• Adherence to ETS policies for conduct is paramount in maintaining the integrity and professionalism expected of an ETS proctor.

KNOWLEDGE / SKILLS

• Attention to detail: Proctors need strong attention to detail to notice if a student is using unauthorized outside resources to complete their tests.
• Integrity: These professionals often need to have strong moral character to monitor important exams impartially.
• Computer Proficiency: t's important for proctors to have a reasonable level of computer proficiency. They should understand computers Hardware, how camera is enabled, microphone is enabled, Drivers Settings, where to check if a Driver is installed.
• Assertive Communication: Proctors use communication Skills to explain the rules for exams to test takers to establish & uphold the declared order of decorum.
• Endurance/ Perseverance: Proctors benefit from having strong levels of patience as they must remain online with test takers for the duration of the exam, which sometimes can last around three to four hours.
• Comprehension: To share the rules for the exam with students, proctors need to be able to read them in advance and understand them so that they can address any concerns regarding exam regulations.
• Typing Speed: The Proctors must monitor the students for extensive hours which also requires them to be proficient in Typing the required messages or to log incidents during the examination time.
• Proficient in English, both written and spoken.
• Excellent communication and interpersonal skills.
• Technical skills to assist with troubleshooting.
• Must be able to work a flexible schedule.

EDUCATION / EXPERIENCE

• Graduation.
• Minimum one (1) year experience as a non-voice online proctoring or at least have a BPO experience is a must.

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
From: ETS GCC