Quality Coordinator | Domestic

Teleperformance (TP)

2 - 5 years

1 - 4 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

process quality assurance quality control quality management quality assurance ppap capa apqp quality audit production 8d analysis spc 8d internal audit kaizen haccp food safety qc fmea qms safety audit msa

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Quality Coordinator to join our team in the Domestic sector. The ideal candidate will have 2 to 5 years of experience in quality assurance, preferably in a BPO or Call Centre environment.

Roles and Responsibility

Coordinate with teams to ensure high-quality service delivery and implement effective quality control processes.
Develop and maintain quality standards, policies, and procedures to ensure compliance with industry regulations.
Conduct regular audits and assessments to identify areas for improvement and provide feedback to team members.
Collaborate with cross-functional teams to resolve customer complaints and concerns.
Analyze data and metrics to measure performance and identify trends for improvement.
Implement corrective actions to address quality issues and improve overall process efficiency.

Job Requirements

Proven experience in quality assurance, preferably in a BPO or Call Centre environment.
Strong understanding of quality management principles and practices.
Excellent communication and interpersonal skills to work effectively with teams.
Ability to analyze data and metrics to measure performance and identify trends.
Strong problem-solving skills to address quality issues and improve overall process efficiency.
Experience with quality control processes and procedures is essential.

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